This page provides you with a consolidated list of published documentation, sources of information, known issues, solutions and tips and tricks for troubleshooting the Microsoft Dynamics AX 2012 Feature Pack and Microsoft Dynamics AX 2012 R2.

Important Note: The documentation for the Retail features of Microsoft Dynamics AX 2012 is now available on TechNet, MSDN, and on the Help Server, rather than as separate guides.

On this page:

 

Top Downloads

 View and download demo packages, training guides and popular documents for Microsoft Dynamics AX 2012, and Microsoft Dynamics AX 2012 R2.

Link
Description
The Microsoft Dynamics AX2012 R2 demo package includes links to a virtual machine (VM) that includes a full set of demo data, a database backup, demo scripts, click-through demos and related material.
The Microsoft Dynamics AX for Retail 2012 R2 training guide is intended for partners who want to set up and use the application functionality in Microsoft Dynamics AX for Retail. This guide explains how to use the Retail module to manage a retail business from the head office to the retail stores.
This guide describes how to implement Microsoft Dynamics AX 2012 R2 in compliance with the Payment Card Industry (PCI) Data Security Standard version 2.0.
This document describes what has changed in the implementation of credit card processing in Accounts receivable in Microsoft Dynamics AX 2012 R2. These changes are driven primarily by the switch from a single credit card processor to support for multiple credit card processors. Support for multiple credit card processors is a benefit of using the Payment SDK.
 This document provides a summary of new and changed features that have been implemented in Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 Feature Pack, and Microsoft Dynamics AX 2012 R2. It also provides deprecated feature notices that describe features that have been removed in these releases, or that are planned to be removed in future releases

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Critical Hotfixes

There are several known issues in the Retail applications area of Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 Feature pack and Microsoft Dynamics AX 2012  R2 for which we have released a variety of different relevant hotfixes.Below are the links to the list of relevant hotfixes for each release.

Link
Description
Microsoft Dynamics AX 2012 release hotfixes
Review and download the most current hotfixes for Microsoft Dynamics AX2012 from CustomerSource.
Review and download the most current hotfixes for Cumulative Update 4 for Microsoft Dynamics AX2012 and Microsoft Dynamics AX 2012 Feature Pack 1from PartnerSource.
Review and download the most current hotfixes for Microsoft Dynamics AX2012 R2 from CustomerSource.
Review and download the most current hotfixes for Cumulative Update 1 for Microsoft Dynamics AX2012 R2 from PartnerSource.

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Resources

View and access documentation, blogs and whitepapers for Microsoft Dynamics AX 2012 for Retail. Topics may apply to multiple versions.

Resource type

Audience

Topic title

Description

Documentation

System administrator

Microsoft Dynamics AX Retail

Retail provides mid-market and large retailers a complete head-office and point of sale (POS) solution with support for online and brick-and-mortar stores. It can help retailers increase financial returns, improve service, manage growth, reach customers, and streamline efficiencies.

This topic describes the components that are included in Microsoft Dynamics AX 2012 for Retail

 

 

Point of Sale for Microsoft Dynamics AX 2012 for Retail

Microsoft Dynamics AX for Retail POS is the point of sale (POS) program for Microsoft Dynamics AX. POS tasks are performed by using a POS register. The graphical user interface (GUI) is easy to use and can be set up to meet the requirements of many industries, such as food service, fashion, and grocery.

This topic includes links to important information about how to plan, deploy, configure, and customize Retail POS.

 

 

Documentation roadmap for Microsoft Dynamics AX 2012 online store

An introduction to Microsoft Dynamics AX for E-Commerce with a  step by step guide to configure the online store ranging from the Channel manager to IT Pro to developer steps.

 

 

Install retail components

Retail consists of several components that are typically distributed across multiple computers and locations.

This topic lists the retail components that you need to install and provides links to step by step procedures to install each component.

 

 

 Deploy Retail POS

 This topic discusses the steps to prepare for and deploy Microsoft Dynamics AX for Retail POS.

 

Developer

Architecture of the Microsoft Dynamics AX Retail online store

The Microsoft Dynamics AX 2012 R2 Retail online store enables you to deploy, manage, and customize an online sales channel that is fully integrated with Microsoft Dynamics AX. The online store is built on the Microsoft SharePoint Server 2013 cross-site publishing platform.

This topic describes the architecture, features, and components of the Retail online store.

 

 

Extend Point of Sale

Microsoft Dynamics AX for Retail POS is a fully customizable point of sale (POS) component of Microsoft Dynamics AX 2012 for Retail. This topic provides a high level overview about how to extend Retail POS.

 

 

Commerce Runtime

The Microsoft Dynamics AX commerce runtime (CRT) serves as the engine for a retail channel. It connects to a CRT database that stores business data for the channel. This topic discusses the architecture and features of the CRT.

 

 

Install and configure Commerce Data Exchange: Synch Service

The topics in this section describe how to install and set up Commerce Data Exchange: Synch Service.

 

Application user

 Retail

This content set includes topics that describe how to set up and use Microsoft Dynamics AX 2012 for Retail.

Blogs

All

Microsoft Dynamics AX for Retail support blog

Find answers to the most frequently asked questions for Retail. This blog lists the most common Retail questions that are asked of our support team

 

System administrator

Microsoft Dynamics AX 2012 R2 for Retail: Installing the Real-time Service

Step by step instructions about how to install Microsoft Dynamics AX Commerce Data Exchange: Real-time Service

Whitepapers

All

Retail performance whitepaper

This white paper provides an overview of a series of performance tests run by Microsoft to enable customers and partners to better size capacity for the infrastructure that they require for an implementation of the Microsoft Dynamics AX 2012 R2 for Retail.

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Best Practices

Deleting the AXRetailPOS database

Deleting your AXRetailPOS database is not recommended. Treat this database in the same manner that you treat any other business critical data.

N jobs vs. A jobs

N jobs push out all data from a table to the POS every time the N job runs. The N job clears the POS tables and replaces them with a fresh copy of Microsoft Dynamics AX data.

A jobs are more lightweight and only push changes, sending less data. Only new or updated records are sent to the POS when A jobs run.

For example A jobs are required if you want to send information to POS1 and not to POS2. In this scenario, if an N job were used, instead, both POS1 and POS2 would get all of the data. A jobs can also be used to send different sets of data to different stores.

PCI compliance (IPSec)

By default, Commerce data exchange: Synch service is set to use IPSec to secure its communications for PCI compliance. If you want to use this, you must set up your network to support IPSec as well. You can disable IPSec in the Commerce data exchange: Synch service settings, but doing so would then require another form of communication security to be implemented to meet the PCI compliance requirements.

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Troubleshooting Tips

Issue
Solution
You need to run the N-job and they are timing out
Consider splitting up the job to decrease the connection update time. Complete the following steps to split the N-job:
  1. In the Scheduler job, select N-1040.
  2. Click on Functions and select Copy Scheduler Job.
  3. Give it a name such as N-1040-A.Highlight this job in the main grid.
  4. Select a subjob in the lower grid and click on the Red X in the toolbar to remove the subjob. Perform this action to decrease the number of tables this job updates.
  5. Run this new N-1040-A job and see if it completes successfully.
  6. Repeat Steps 2-7 to create as many jobs as necessary to complete all required subjobs.
When Creating the Offline Database it fails with the error "An error occurred while creating the database"
When running the seed data generation the job inserts “DataAreaID” to the field list on non-global tables. However, as the tables actually have the DataAreaID column defined, it inserts it twice.
See Blog http://blogs.msdn.com/b/axsupport/archive/2012/05/14/ax-2012-retail-creating-offline-database-fails.aspx
You can't launch the Retail Database utility and you get a DBServerUtil.exe - System Error "The program can't start because mfc100u.dll is missing from your computer"
One prerequisite is missing for the Commerce data exchange: Synch service (Store connect) installer. The Commerce data exchange: Synch service settings utility requires the Visual Studio C++ runtime to be installed. Click one of the following links to download the required package.
See Blog: http://blogs.msdn.com/b/axsupport/archive/2012/04/24/ax-for-retail-2012-store-connect-missing-mfc100u-dll-error.aspx
Maximum hop count has been exceeded Error messages stating that the maximum hop count has been exceeded means that the Commerce data exchange: Synch service (Store connect) has forwarded messages more times than is allowed by the maximum hop count setting.

Typically this occurs because of an incorrect service name entered into the Commerce data exchange: Synch service profiles in Microsoft Dynamics AX. This can lead to what would be an infinite loop of forwarding if the hop count check was not in place.

Verify that all service and server names are specified correctly in the Commerce data exchange: Synch service profiles in the Retail client. After these are corrected, try running the failed scheduler job again.
The A-Job was run in batch and one of the stores was offline during that process.  When the A-Job is run again, the store data for the store that was offline is not being updated.

A-Jobs use a timestamp as a marker to indicate the last time that the distribution schedule was run. The next time that this distribution schedule is run, only actions with a timestamp later than that marker will be processed

To update the data for the store that was offline at the time that the A-Jobs were run, go to the distribution schedule that failed, select the A-Job that failed and then click Scheduler log. Select the occurrence that failed and click Rerun scheduler job. Then select the store where you want to send the data.

 

 

Still having trouble?

If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact   ITMBSSUP@microsoft.com

  1. Ask the community of users like yourself through the Microsoft Dynamics AX Community here..
  2. For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support >> New Support Request
  3. You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:
    Partners – a href="https://mbs.microsoft.com/partnersource/supportcenter">Global Support Contacts (requires PartnerSource login)
    Customers – Global Support Contacts (requires CustomerSource login)

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