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<?xml-stylesheet type="text/xsl" href="https://community.dynamics.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Microsoft Dynamics AX Resource Pages</title><link>https://community.dynamics.com/ax/b/axresources/default.aspx</link><description /><dc:language>en-US</dc:language><generator>6.x Production</generator><item><title>Resource Page for Upgrading to Microsoft Dynamics AX 2012</title><link>https://community.dynamics.com/ax/b/axresources/archive/2013/05/07/resource-page-for-upgrading-to-microsoft-dynamics-ax-2012.aspx</link><pubDate>Tue, 07 May 2013 20:34:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:b701b121-322b-4acb-a497-989098be6c77</guid><dc:creator>David W. Robinson</dc:creator><slash:comments>0</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=198207</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2013/05/07/resource-page-for-upgrading-to-microsoft-dynamics-ax-2012.aspx#comments</comments><description>&lt;h2&gt;Help Refresh Includes New Upgrade Poster&lt;/h2&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Upgrade is complex. As writers, we work closely with the upgrade feature team to anticipate and understand your needs as customers and partners. We also engage frequently with the customer support team to react to your questions and suggestions. With the release of Microsoft Dynamics AX 2012 R2, we have completely restructured the upgrade documentation to include the following improvements:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;In the &lt;a href="http://go.microsoft.com/fwlink/?LinkID=221465"&gt;&lt;i&gt;Microsoft Dynamics AX 2012 Upgrade Guide&lt;/i&gt;&lt;/a&gt;, which provides end-to-end guidance for every stage of upgrade, we have arranged the content around upgrade scenarios that system administrators are likely to encounter.&amp;nbsp;An advantage to using scenarios is the high-level view they afford. You&amp;rsquo;ll be able to see the big picture first, and then view the details through tables of linked tasks as you need them. The task topics can also be browsed alphabetically in a single reference section.The following scenarios are documented:&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style="list-style-type:none;"&gt;
&lt;ul&gt;
&lt;li&gt;Upgrade Microsoft Dynamics AX 4.0 or AX 2009 to Microsoft Dynamics AX 2012 (all versions)&lt;/li&gt;
&lt;li&gt;Perform in-place upgrade to Microsoft Dynamics AX 2012 R2&lt;/li&gt;
&lt;li&gt;Perform in-place upgrade to Microsoft Dynamics AX 2012 Feature Pack&lt;/li&gt;
&lt;li&gt;Upgrade a Retail system&lt;/li&gt;
&lt;li&gt;Upgrade a country-specific system&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p style="padding:0;margin:0;"&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The online upgrade documentation on &lt;a href="http://technet.microsoft.com/en-us/library/gg852966.aspx"&gt;TechNet&lt;/a&gt;, which is updated more frequently than the downloadable &lt;a href="http://go.microsoft.com/fwlink/?LinkID=221465"&gt;&lt;i&gt;Upgrade Guide&lt;/i&gt;&lt;/a&gt;, now mirrors the same scenario-based structure.&lt;/li&gt;
&lt;li&gt;Your feedback on your experience with in-place upgrades (those between two different releases of Microsoft Dynamics AX 2012) led the upgrade team to create upgrade best practices that include a &lt;a href="http://technet.microsoft.com/EN-US/library/jj733502.aspx"&gt;recommended upgrade topology&lt;/a&gt;. The documentation team has responded with a process diagram (&lt;a href="http://go.microsoft.com/fwlink/?LinkID=293672"&gt;available for download and suitable for printout as a poster&lt;/a&gt;) that depicts this recommended approach. We expect it to be an aid to both the planning and execution of upgrades. You can explore the poster right now at Microsoft &lt;a href="http://Zoom.It/bina" title="In-place upgrade poster" target="_blank"&gt;Zoom.It&lt;/a&gt; by clicking the image below:&lt;/li&gt;
&lt;/ul&gt;
&lt;div style="margin-left:60px;"&gt;&lt;a href="http://zoom.it/bina" target="_blank"&gt;&lt;img src="https://community.dynamics.com/resized-image.ashx/__size/550x0/__key/communityserver-blogs-components-weblogfiles/00-00-00-06-22/7633.poster_2D00_tn.png" border="0" alt=" " /&gt;&lt;/a&gt;&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=198207&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description></item><item><title>Resource Page for Purchase Order Invoicing in Microsoft Dynamics AX</title><link>https://community.dynamics.com/ax/b/axresources/archive/2013/04/11/resource-page-for-purchase-order-invoicing-in-microsoft-dynamics-ax.aspx</link><pubDate>Thu, 11 Apr 2013 14:55:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:ac3eeff6-a1df-482b-9d15-88c503dfccfe</guid><dc:creator>Erin Koffler MSFT</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=197210</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2013/04/11/resource-page-for-purchase-order-invoicing-in-microsoft-dynamics-ax.aspx#comments</comments><description>&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;This blog post summarizes common questions and answers about purchase order invoicing (PO invoicing). The following questions are included:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#Documentation"&gt;Where is the documentation for PO invoicing?&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#JournalEntries"&gt;Why are there extra journal entries for &lt;i&gt;Purchase order expenditure, un-invoiced&lt;/i&gt; and &lt;i&gt;Purchase expenditure for product&lt;/i&gt; when vendor invoices are posted?&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#LedgerEntries"&gt;Why are ledger entries missing after I post vendor invoices? (Hint: They&amp;rsquo;re not really missing&amp;hellip;)&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#InvoiceMatching"&gt;How does invoice matching work in the Vendor invoices form?&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#ServiceItems"&gt;Can I use invoice matching with service items and category-based items, as well as stocked items?&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="#PendingInvoices"&gt;What do I do if I get a message about pending invoices not being displayed?&lt;/a&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&amp;nbsp;This blog post will be updated with additional questions. Add your question as a comment to the blog, or send email to &lt;a href="mailto:adocs@microsoft.com"&gt;&lt;span style="color:#99ca3c;"&gt;adocs@microsoft.com&lt;/span&gt;&lt;/a&gt;. &lt;/span&gt;&lt;/p&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="Documentation"&gt;&lt;/a&gt;Where is the documentation for PO invoicing?&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;If you&amp;rsquo;ve searched online for &lt;em&gt;&lt;strong&gt;PO invoicing&lt;/strong&gt;&lt;/em&gt;, you probably haven&amp;rsquo;t found much official documentation about it. That&amp;rsquo;s because the terminology changed in Microsoft Dynamics AX 2012. References to &lt;strong&gt;&lt;em&gt;purchase order invoice&lt;/em&gt;&lt;/strong&gt; were changed to &lt;strong&gt;&lt;i&gt;vendor invoice&lt;/i&gt;&lt;/strong&gt;. Search for &lt;em&gt;&lt;strong&gt;vendor invoice AX 2012&lt;/strong&gt;&lt;/em&gt; to find the most up-to-date documentation&lt;b&gt;.&lt;/b&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;Start with the following topics on TechNet:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh209199.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Key tasks: Vendor invoices&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh209644.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Vendor invoice (form)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="JournalEntries"&gt;&lt;/a&gt;Why are there extra journal entries for &lt;i&gt;Purchase order expenditure, un-invoiced&lt;/i&gt; and &lt;i&gt;Purchase expenditure for product&lt;/i&gt; when vendor invoices are posted?&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;Amounts are posted to these posting accounts when the product receipt is posted, and are then backed out when the invoice is posted. For more information, see the following white paper and blog posts:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh538443.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Accounting for stocked items on product receipts and vendor invoices (White paper)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2012/02/14/ax2012-purchasing-posting-types-purchase-expenditure-for-product-and-purchase-expenditure-un-invoiced-quot.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;AX2012 purchasing posting types &amp;ldquo;Purchase Expenditure for product&amp;rdquo; and &amp;ldquo;Purchase expenditure, un-invoiced&amp;rdquo; (blog post)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2011/11/04/two-voucher-posting-strategy-for-purchase-distributions.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Two voucher strategy for Purchase Distributions (blog post)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="LedgerEntries"&gt;&lt;/a&gt;Why are ledger entries missing after I post vendor invoices? (Hint: They&amp;rsquo;re not really missing&amp;hellip;)&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;If a subledger journal is posted and the &lt;b&gt;Transfer mode&lt;/b&gt; field in the &lt;b&gt;General ledger parameters&lt;/b&gt; form is set to &lt;b&gt;Batch&lt;/b&gt; or &lt;b&gt;Asynchronous&lt;/b&gt;, the ledger entries might not be posted immediately after you click the &lt;b&gt;Post&lt;/b&gt; button. For more information, see the following resources:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/EN-US/library/aa557286.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;General ledger parameters (form)&lt;/span&gt;&lt;/a&gt; &amp;mdash; &lt;strong&gt;Synchronous&lt;/strong&gt;&lt;b&gt;, &lt;/b&gt;&lt;strong&gt;Asynchronous&lt;/strong&gt;, and &lt;strong&gt;Scheduled batch&lt;/strong&gt; are the options for the transfer mode. The &lt;strong&gt;Asynchronous&lt;/strong&gt; option transfers when there are resources available. The &lt;strong&gt;Scheduled&lt;/strong&gt; option transfers on a periodic basis, such as daily. &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/EN-US/library/hh209644.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Vendor invoice (form)&lt;/span&gt;&lt;/a&gt; &amp;mdash; When you click the &lt;b&gt;Post&lt;/b&gt; button, the source document line might not be posted immediately if batch or asynchronous posting is set up.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/subscriptions/hh227621.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Batch transfer for subledger journals (form)&lt;/span&gt;&lt;/a&gt; &amp;mdash; If vouchers seem to be missing from the &lt;strong&gt;Voucher transactions&lt;/strong&gt; form, it might be because the batch hasn&amp;#39;t been processed yet.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2012/03/15/dynamics-ax2012-posting-and-summarization.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Dynamics AX2012 Posting and Summarization (blog post)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="InvoiceMatching"&gt;&lt;/a&gt;How does invoice matching work in the Vendor invoices form?&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;After invoice matching is set up, invoices are automatically matched when you enter or edit them in the &lt;b&gt;Vendor invoices&lt;/b&gt; form. Invoice matching discrepancies are shown in the &lt;b&gt;Invoice matching details&lt;/b&gt; form. For information about how to set up invoice matching, see the following topics on TechNet.&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh242852.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;About Accounts payable invoice matching&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh292596.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Examples: Three-way matching policies&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg243265.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Set up Accounts payable invoice matching&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;For information about how to resolve matching discrepancies or make corrections, see the following topics on TechNet.&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg213402.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;About invoice matching and intercompany purchase orders&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg230921.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Record the receipt of vendor invoices and match against received quantities&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh292599.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Resolve invoice totals invoice matching discrepancies&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg213157.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Resolve net unit price invoice matching discrepancies&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh292597.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Resolve price totals invoice matching discrepancies&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg243192.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Account for vendor invoice variance due to charges&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh454990.aspx"&gt;&lt;span style="color:#99ca3c;"&gt;Correct a vendor invoice that was matched to the wrong product receipt line&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;The Financial I training manual explains invoice matching in &amp;ldquo;Chapter 10: Accounts Payable Daily Procedures.&amp;rdquo;&lt;/span&gt;&lt;/p&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="ServiceItems"&gt;&lt;/a&gt;Can I use invoice matching with service items and category-based items, as well as stocked items?&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;You can set up two-way and three-way invoice matching for categories in the &lt;strong&gt;Category policy rule&lt;/strong&gt; form. You might do this if you want to match the expected quantities and costs for services or other items that are not stocked. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;1. Click &lt;strong&gt;Procurement and sourcing&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Setup&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Policies&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Purchasing policy&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;2. On the Action Pane, click &lt;strong&gt;Policy&lt;/strong&gt; to create a new policy.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;3. Enter a name and select an organization node.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;4. On the &lt;strong&gt;Policy rules&lt;/strong&gt; FastTab, select the &lt;strong&gt;Category policy rule&lt;/strong&gt; type, and then click &lt;strong&gt;Create policy rule&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;5. In the &lt;strong&gt;Category policy rule&lt;/strong&gt; form, click &lt;strong&gt;Add&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;6. Select a category, and then select a matching policy in the &lt;strong&gt;Category matching policy&lt;/strong&gt; field. Select from the following options:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style="list-style-type:none;"&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;strong&gt;Company policy&lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;strong&gt;Three-way matching&lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;strong&gt;Two-way matching&lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;strong&gt;Not required&lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;span style="font-size:x-small;"&gt;&lt;span style="font-family:Trebuchet MS;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;&lt;a name="PendingInvoices"&gt;&lt;/a&gt;What do I do if I get a message about pending invoices not being displayed?&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;Sometimes, an invoice might end up in a state where it has unsaved changes and you can&amp;rsquo;t edit it. If this happens, you&amp;rsquo;ll get the following message when you try to open the &lt;b&gt;Vendor invoice&lt;/b&gt; form:&lt;/span&gt;&lt;/p&gt;
&lt;p style="margin-left:30px;"&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;&lt;em&gt;A pending invoice cannot be displayed because it is in use. If nobody else is working with the invoice, you can delete the unconfirmed changes to the invoice, and then you can modify the invoice. Use the &lt;strong&gt;Invoice history and matching details&lt;/strong&gt; form or the &lt;strong&gt;Approval journal history and matching details&lt;/strong&gt; form to delete the unconfirmed changes.&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;A pending invoice might be &amp;ldquo;in use&amp;rdquo; for one of three reasons:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;Microsoft Dynamics AX stopped responding while you were working with the invoice. This is the most common reason for this message.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;You already have the invoice open in another instance of the &lt;b&gt;Vendor invoice&lt;/b&gt; form. &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;The invoice is in a batch that is waiting to be posted.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;If the application stopped responding, you can delete the unsaved changes, and then modify the invoice. If you saved an earlier version of the invoice, you won&amp;rsquo;t have to start over. You will only have to enter the changes that haven&amp;rsquo;t been saved.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;To delete the unsaved changes from a pending invoice, use the &lt;strong&gt;Invoice history and matching details&lt;/strong&gt; form or the &lt;strong&gt;Approval journal history and matching details&lt;/strong&gt; form.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style="font-size:medium;font-family:verdana,geneva;"&gt;&lt;span style="color:#404040;"&gt;Invoice history and matching details form&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;1. Click &lt;strong&gt;Accounts payable&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Inquiries&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;History&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Invoice history and matching details&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;2. Select the purchase order, and then click &lt;strong&gt;Invoice&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;3. In the &lt;strong&gt;Invoice journal&lt;/strong&gt; form, select the invoice that has unsaved changes.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;4. Click &lt;strong&gt;File&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Delete Record&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style="font-size:medium;font-family:verdana,geneva;"&gt;&lt;span style="color:#404040;"&gt;Approval journal history and matching details form&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;1. Click &lt;strong&gt;Accounts payable&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Inquiries&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;History&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Approval journal history and matching details&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;2. Select the purchase order, and then click &lt;strong&gt;Invoice&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;3. In the &lt;strong&gt;Invoice journal&lt;/strong&gt; form, select the invoice that has unsaved changes.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;4. Click &lt;strong&gt;File&lt;/strong&gt;&lt;b&gt; &amp;gt; &lt;/b&gt;&lt;strong&gt;Delete Record&lt;/strong&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;div&gt;
&lt;h3&gt;&lt;span style="font-family:verdana,geneva;color:#90c226;"&gt;Don&amp;rsquo;t see your question here?&lt;/span&gt;&lt;/h3&gt;
&lt;/div&gt;
&lt;p&gt;&lt;span style="font-size:small;font-family:verdana,geneva;"&gt;This blog post will be updated with additional questions. Leave a question in the comments or send email to &lt;a href="mailto:adocs@microsoft.com"&gt;&lt;span style="color:#99ca3c;"&gt;adocs@microsoft.com&lt;/span&gt;&lt;/a&gt;. &lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=197210&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Accounts+Payable/default.aspx">Accounts Payable</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AP/default.aspx">AP</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AX+Resource+Page/default.aspx">AX Resource Page</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX+2012/default.aspx">Dynamics AX 2012</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Invoice/default.aspx">Invoice</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Microsoft+Dynamics+AX+2012/default.aspx">Microsoft Dynamics AX 2012</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Resource+Page/default.aspx">Resource Page</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Vendor/default.aspx">Vendor</category></item><item><title>Resource page for Retail for Microsoft Dynamics AX 2012</title><link>https://community.dynamics.com/ax/b/axresources/archive/2013/02/20/resource-page-for-retail-for-microsoft-dynamics-ax-2012.aspx</link><pubDate>Wed, 20 Feb 2013 00:35:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:05d3c661-7181-497b-9253-31191975e8e8</guid><dc:creator>Eriel Ross</dc:creator><slash:comments>0</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=194608</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2013/02/20/resource-page-for-retail-for-microsoft-dynamics-ax-2012.aspx#comments</comments><description>&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This page provides you with a consolidated list of published documentation, sources of information, known issues, solutions and tips and tricks for troubleshooting the Microsoft Dynamics AX 2012 Feature Pack and Microsoft Dynamics AX 2012 R2.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; The documentation for the Retail features of Microsoft Dynamics AX 2012 is now available on TechNet, MSDN, and on the Help Server, rather than as separate guides.&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;On this page:&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Resources"&gt;Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Best%20Practices"&gt;Best practices&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting%20Tips"&gt;Troubleshooting tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still%20having%20trouble"&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Top Downloads&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;View and download demo packages, training guides and popular documents for Microsoft Dynamics AX 2012, and Microsoft Dynamics AX 2012 R2.&lt;/p&gt;
&lt;table class="style1" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;strong&gt;Link&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="https://mbs.microsoft.com/partnersource/deployment/methodology/vpc/AX2012DemoToolsMaterials"&gt;Microsoft Dynamics AX 2012 R2 Demo package and VM&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;The Microsoft Dynamics AX2012 R2 demo package&amp;nbsp;includes links to a virtual machine (VM) that includes a full set of demo data, a database backup, demo scripts, click-through demos and related material.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="https://mbs.microsoft.com/partnersource/communities/training/trainingmaterials/student/courserafax2012.htm"&gt;Microsoft Dynamics AX for Retail 2012 R2 training guide&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;The Microsoft Dynamics AX for Retail 2012 R2 training guide is intended for partners who want to set up and use the application functionality in Microsoft Dynamics AX for Retail. This guide explains how to use the Retail module to manage a retail business from the head office to the retail stores.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=36537"&gt;PCI Implementation guide for Microsoft Dynamics AX 2012 R2&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;This guide describes how to implement Microsoft Dynamics AX 2012 R2 in compliance with the Payment Card Industry (PCI) Data Security Standard version 2.0.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=36541"&gt;Changes to credit card processing for Microsoft Dynamics AX 2012 R2&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;This document describes what has changed in the implementation of credit card processing in Accounts receivable in Microsoft Dynamics AX 2012 R2. These changes are driven primarily by the switch from a single credit card processor to support for multiple credit card processors. Support for multiple credit card processors is a benefit of using the Payment SDK.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=7225"&gt;New, changed and deprecated features for Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;&amp;nbsp;This document provides a summary of new and changed features that have been implemented in Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 Feature Pack, and Microsoft Dynamics AX 2012 R2. It also provides deprecated feature notices that describe features that have been removed in these releases, or that are planned to be removed in future releases&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Critical Hotfixes&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;p&gt;There are several known issues in the Retail applications area of Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 Feature pack and&amp;nbsp;Microsoft Dynamics AX 2012 &amp;nbsp;R2 for which we have released a variety of different relevant hotfixes. It is highly recommended that you are on the most recent updates for Microsoft Dynamics AX 2012 Feature Pack&amp;nbsp;or Microsoft Dynamics AX 2012 R2.&lt;/p&gt;
&lt;p&gt;Below are the links to&amp;nbsp;the &amp;nbsp;list of relevant hotfixes for each release.&lt;/p&gt;
&lt;table class="style1" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="padding-bottom:0in;padding-left:5.4pt;width:1.2in;padding-right:5.4pt;padding-top:0in;border:windowtext 1pt solid;" valign="top" width="115"&gt;
&lt;div&gt;&lt;strong&gt;Link&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:5.45in;padding-right:5.4pt;border-top:windowtext 1pt solid;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="523"&gt;
&lt;div&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr style="height:35.05pt;"&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:1.2in;padding-right:5.4pt;height:35.05pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="115"&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2012hotfixes.htm"&gt;Microsoft Dynamics AX 2012 release hotfixes&lt;/a&gt;&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:5.45in;padding-right:5.4pt;height:35.05pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;Review and download the most current hotfixes for Microsoft Dynamics AX2012&amp;nbsp;from CustomerSource.&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:1.2in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="https://mbs2.microsoft.com/knowledgebase/KbDisplay.aspx?WTNTZSMNWUKNTMMYMWMSYTMOWZPWLSWNVTTOVXXULVMSTQNX"&gt;Microsoft Dynamics AX 2012 CU4&amp;nbsp;release hotfixes&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:5.45in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;Review and download the most current hotfixes for Cumulative Update 4 for Microsoft Dynamics AX2012&amp;nbsp;and Microsoft Dynamics AX 2012 Feature Pack 1from PartnerSource.&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:1.2in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="115"&gt;
&lt;div&gt;
&lt;div&gt;&lt;a href="https://mbs.microsoft.com/customersource/support/downloads/hotfixes/AX2012R2Hotfixes.htm"&gt;Microsoft Dynamics AX 2012&amp;nbsp; R2 release hotfixes&lt;/a&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:5.45in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;Review and download the most current hotfixes for Microsoft Dynamics AX2012 R2 from CustomerSource.&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:1.2in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="115"&gt;
&lt;div&gt;&lt;a href="https://mbs2.microsoft.com/knowledgebase/KbDisplay.aspx?WTNTZSMNWUKNTMMYVWQXNRNXTVKNSKYVXPNXZNUMRYMOLPZR"&gt;Microsoft Dynamics AX 2012 R2 CU1&amp;nbsp;release hotfixes&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:5.45in;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="523"&gt;
&lt;div&gt;Review and download the most current hotfixes for Cumulative Update 1 for Microsoft Dynamics AX2012 R2 from PartnerSource.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Resources"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Resources&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;table class="style1" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;padding-top:0in;border:windowtext 1pt solid;" valign="top" width="127"&gt;
&lt;div&gt;&lt;strong&gt;Audience&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:windowtext 1pt solid;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;strong&gt;Location&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;
&lt;div&gt;System administrator&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/EN-US/library/jj710398.aspx"&gt;Microsoft Dynamics AX Retail (System Administrator)&lt;/a&gt;.&lt;/div&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh575234"&gt;Install retail components&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2012/01/15/ax-for-retail-run-down-on-log-files.aspx"&gt;AX for Retail: Run-down on Log Files&lt;/a&gt;&lt;span class="MsoHyperlink"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/en-us/librarY/jj851134.aspx"&gt;Prepare for Retail POS deployment&lt;/a&gt;&lt;span class="MsoHyperlink"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/EN-US/librarY/jj720353.aspx"&gt;Deploy Retail POS&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=7225"&gt;New, Changed, and Deprecated Features&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;
&lt;div&gt;Application user&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/EN-US/library/hh597299.aspx"&gt;Retail (Application Users)&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;
&lt;div&gt;Developer&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;span class="MsoHyperlink"&gt;&lt;/span&gt;These topics are not yet available, check back soon.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table class="style1" style="width:0px;" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;strong&gt;&amp;nbsp;Resource type&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;strong&gt;Audience&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&lt;strong&gt;Link/Topic title&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;&lt;strong&gt;&amp;nbsp;Description&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;Documentation&lt;/td&gt;
&lt;td valign="top" width="115"&gt;System administrator&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;
&lt;div&gt;&lt;a href="http://technet.microsoft.com/EN-US/library/jj710398.aspx"&gt;Microsoft Dynamics AX Retail&lt;/a&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;Retail provides mid-market and large retailers a complete head-office and point of sale (POS) solution with support for online and brick-and-mortar stores. It can help retailers increase financial returns, improve service, manage growth, reach customers, and streamline efficiencies.&lt;/div&gt;
&lt;div&gt;This topic describes the components that are included in Microsoft Dynamics AX 2012 for Retail&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;&lt;a href="http://technet.microsoft.com/EN-US/library/jj937969.aspx"&gt;Point of Sale for Microsoft Dynamics AX 2012 for Retail&lt;/a&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;Microsoft Dynamics AX for Retail POS is the point of sale (POS) program for Microsoft Dynamics AX. POS tasks are performed by using a POS register. The graphical user interface (GUI) is easy to use and can be set up to meet the requirements of many industries, such as food service, fashion, and grocery. &lt;br /&gt;This topic includes links to important information about how to plan, deploy, configure, and customize Retail POS.&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;&lt;a href="http://technet.microsoft.com/en-us/library/jj937972.aspx"&gt;Documentation roadmap for Microsoft Dynamics AX 2012 online store&lt;/a&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;
&lt;div&gt;&amp;nbsp;An introduction to Microsoft Dynamics AX for E-Commerce with a&amp;nbsp; step by step guide to configure the online store ranging from the Channel manager to IT Pro to developer steps.&lt;/div&gt;
&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="115"&gt;&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&amp;nbsp;Developer&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="115"&gt;
&lt;div&gt;&amp;nbsp;&lt;a href="http://technet.microsoft.com/EN-US/library/dn194016.aspx"&gt;Architecture of the Microsoft Dynamics AX Retail online store&lt;/a&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td valign="top" width="523"&gt;
&lt;div&gt;&amp;nbsp;The Microsoft Dynamics AX 2012 R2&amp;nbsp;Retail online store enables you to deploy, manage, and customize an online sales channel that is fully integrated with Microsoft Dynamics AX. The online store is built on the Microsoft SharePoint Server 2013 cross-site publishing platform.&lt;br /&gt;This topic describes the architecture, features, and components of the Retail online store.&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Best Practices"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Best Practices&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;&lt;ol&gt;
&lt;li&gt;Deleting your AXRetailPOS database is not recommended. Treat this database in the same manner that you treat any other business critical data.&lt;/li&gt;
&lt;li&gt;Using N jobs vs. A jobs:
&lt;p&gt;N jobs N jobs push out all data from a table to the POS every time the N job runs. It clears the POS tables and replaces it with a fresh copy of AX data. The A jobs are more lightweight and only push changes, sending less data. Only new or updated records are sent to the POS when these run. For example A jobs are required if you want to send information to POS1 and not to POS2. In this scenario, if an N job were used instead, then both POS1 and POS2 would get all of the data. A jobs can also be used to send different sets of data to different stores.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;PCI compliance (IPSec):&lt;/li&gt;
&lt;/ol&gt;
&lt;p style="margin-left:30px;"&gt;By default, Commerce data exchange: Synch service is set to use IPSec to secure its communications for PCI compliance. If you want to use this, you must set up your network to support IPSec as well. You can disable IPSec in the Commerce data exchange: Synch service settings, but doing so would then require another form of communication security to be implemented to meet the PCI compliance requirements.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Troubleshooting Tips"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Troubleshooting Tips&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;table class="style1" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;padding-top:0in;border:windowtext 1pt solid;" valign="top" width="127"&gt;
&lt;div&gt;&lt;strong&gt;Issue&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:windowtext 1pt solid;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;strong&gt;Solution&lt;/strong&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;You need to run the N-job and they are timing out&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;Consider splitting up the job to decrease the connection update time. Complete the following steps to split the N-job:&lt;/div&gt;
&lt;ol&gt;
&lt;li&gt;
&lt;div&gt;In the Scheduler job, select N-1040.&lt;/div&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;div&gt;Click on Functions and select Copy Scheduler Job.&lt;/div&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;div&gt;Give it a name such as N-1040-A.Highlight this job in the main grid.&lt;/div&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;div&gt;Select a subjob in the lower grid and click on the Red X in the toolbar to remove the subjob. Perform this action to decrease the number of tables this job updates.&lt;/div&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;div&gt;Run this new N-1040-A job and see if it completes successfully.&lt;/div&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;div&gt;Repeat Steps 2-7 to create as many jobs as necessary to complete all required subjobs.&lt;/div&gt;
&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;When Creating the Offline Database it fails with the error &amp;quot;An error occurred while creating the database&amp;quot;&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;span lang="EN"&gt;When running the Seed Data generation the job inserts &amp;ldquo;DataAreAID&amp;rdquo; to the field list on non-global tables. However, as the tables actually have the DATAAREAID column defined, it inserts it twice.&lt;/span&gt;&lt;/div&gt;
&lt;span style="font-size:11.0pt;line-height:115%;font-family:&amp;#39;Calibri&amp;#39;,&amp;#39;sans-serif&amp;#39;;"&gt;See Blog &lt;a title="http://blogs.msdn.com/b/axsupport/archive/2012/05/14/ax-2012-retail-creating-offline-database-fails.aspx" href="http://blogs.msdn.com/b/axsupport/archive/2012/05/14/ax-2012-retail-creating-offline-database-fails.aspx"&gt;&lt;span style="font-size:10.0pt;line-height:115%;font-family:&amp;#39;Segoe UI&amp;#39;,&amp;#39;sans-serif&amp;#39;;"&gt;http://blogs.msdn.com/b/axsupport/archive/2012/05/14/ax-2012-retail-creating-offline-database-fails.aspx&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;You can&amp;#39;t launch the Retail Database utility and you get a DBServerUtil.exe - System Error &amp;quot;The program can&amp;#39;t start because mfc100u.dll is missing from your computer&amp;quot;&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;div&gt;&lt;span lang="EN"&gt;There is one missing prerequisite for the Commerce data exchange: Synch service (Store connect) installer:&lt;/span&gt;&lt;/div&gt;
&lt;ul&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN"&gt;Microsoft Visual C++ 2010 Redistributable Package (32-bit): &lt;/span&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=5555"&gt;&lt;span lang="EN"&gt;http://www.microsoft.com/download/en/details.aspx?id=5555&lt;/span&gt;&lt;/a&gt;&lt;span lang="EN"&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN"&gt;Microsoft Visual C++ 2010 Redistributable Package (64-bit): &lt;/span&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=14632"&gt;&lt;span lang="EN"&gt;http://www.microsoft.com/download/en/details.aspx?id=14632&lt;/span&gt;&lt;/a&gt;&lt;span lang="EN"&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;span style="font-size:11.0pt;line-height:115%;font-family:&amp;#39;Calibri&amp;#39;,&amp;#39;sans-serif&amp;#39;;"&gt;See Blog: &lt;a title="http://blogs.msdn.com/b/axsupport/archive/2012/04/24/ax-for-retail-2012-store-connect-missing-mfc100u-dll-error.aspx" href="http://blogs.msdn.com/b/axsupport/archive/2012/04/24/ax-for-retail-2012-store-connect-missing-mfc100u-dll-error.aspx"&gt;&lt;span style="font-size:10.0pt;line-height:115%;font-family:&amp;#39;Segoe UI&amp;#39;,&amp;#39;sans-serif&amp;#39;;"&gt;http://blogs.msdn.com/b/axsupport/archive/2012/04/24/ax-for-retail-2012-store-connect-missing-mfc100u-dll-error.aspx&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;Maximum hop count has been exceeded&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;Error messages stating that the maximum hop count has been exceeded means that the Commerce data exchange: Synch service (Store connect) has forwarded messages more times than is allowed by the maximum hop count setting. &lt;br /&gt;&lt;br /&gt;Typically this occurs because of an incorrect service name entered into the Commerce data exchange: Synch service profiles in Microsoft Dynamics AX. This can lead to what would be an infinite loop of forwarding if the hop count check was not in place.&lt;br /&gt;&lt;br /&gt;Verify that all service and server names are specified correctly in the Commerce data exchange: Synch service profiles within Retail Headquarters. After these are corrected try running the failed scheduler job again.&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:windowtext 1pt solid;padding-bottom:0in;padding-left:5.4pt;width:95.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="127"&gt;The A-Job was run in batch&amp;nbsp;and one of the stores was offline during that process.&amp;nbsp; When I run the A-Job again, the&amp;nbsp;store data for the store that was offline is not being updated.&lt;/td&gt;
&lt;td style="border-bottom:windowtext 1pt solid;border-left:medium none;padding-bottom:0in;padding-left:5.4pt;width:383.4pt;padding-right:5.4pt;border-top:medium none;border-right:windowtext 1pt solid;padding-top:0in;" valign="top" width="511"&gt;
&lt;p&gt;A-Jobs use a timestamp as a marker to indicate the last time that the distribution schedule was run. The next time that this distribution schedule is run,&amp;nbsp;only actions with a timestamp later than that marker will be processed&lt;/p&gt;
&lt;p&gt;To update the data for the store that was offline at the time that the A-Jobs were run, go to the distribution schedule that failed, select the A-Job that failed and then click Scheduler log. Select the occurrence that failed and click Rerun scheduler job.&amp;nbsp;Then select the store where you want to send the data.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/div&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still having trouble"&gt;&lt;/a&gt;
&lt;p&gt;&lt;strong&gt;Still having trouble...&lt;/strong&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact&amp;nbsp;&amp;nbsp; &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;..&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; a href=&amp;quot;https://mbs.microsoft.com/partnersource/supportcenter&amp;quot;&amp;gt;Global Support Contacts&lt;a&gt;&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=194608&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX/default.aspx">Dynamics AX</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX+2012/default.aspx">Dynamics AX 2012</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Microsoft+Dynamics+AX+2012/default.aspx">Microsoft Dynamics AX 2012</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Resource+pages/default.aspx">Resource pages</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/troubleshooting/default.aspx">troubleshooting</category></item><item><title>Resource Page for Troubleshooting Common Office Add-in Issues for Microsoft Dynamics AX 2012</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/10/02/resource-page-for-troubleshooting-common-office-add-in-issues-for-microsoft-dynamics-ax-2012.aspx</link><pubDate>Tue, 02 Oct 2012 20:45:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:1d5c4795-e7bf-45cc-bb5e-d1b1dbe4bbd1</guid><dc:creator>Tyler Lewin</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=169826</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/10/02/resource-page-for-troubleshooting-common-office-add-in-issues-for-microsoft-dynamics-ax-2012.aspx#comments</comments><description>&lt;p&gt;Resource Page for Troubleshooting Common Office Add-in Issues for Microsoft Dynamics AX 2012&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Overview&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;This page is intended to provide a consolidated list of published documentation, sources of information, known issues, solutions, as well as tips and tricks for troubleshooting Office Add-ins for Microsoft Dynamics AX 2012.&lt;/p&gt;
&lt;p&gt;Please note that some of the following links will require CustomerSource or PartnerSource logins.&lt;/p&gt;
&lt;p&gt;&lt;b&gt;On this page:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Supported_Services"&gt;Supported Services&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Supported_Tables"&gt;Supported Tables&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Document_Services_and_the_Office_Add-ins"&gt;Document Services and the Office Add-ins&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Service_Errors"&gt;Common Service Errors&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&lt;b&gt;Top Downloads&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/systemrequirements/ax2012_systemrequirements"&gt;System Requirements for Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/AX2012hotfixes"&gt;Hot Fixes Released for Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=12687"&gt;Microsoft Dynamics AX Installation Guide&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;table&gt;
&lt;tbody&gt;&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;NOTE&lt;/strong&gt;: This article may provide early information on hot fixes released by Microsoft. This means the Knowledge Base (KB) article referenced may be in the process of getting written and published and not available yet. The KB article, if available, provides more details on the issue, resolution and hot fix availability. If the Knowledge Base article is not available, you can still request the hot fix by contacting support. Please refer to the Still Having Trouble section for instructions on requesting a hot fix. &lt;b&gt;Critical Hotfixes&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;Most of the critical workflow hotfixes are included in &lt;a href="http://support.microsoft.com/kb/2606916"&gt;Cumulative Update 2 (CU2)&lt;/a&gt; or higher. To find the latest rollup, see &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2012hotfixes"&gt;Hot Fixes Released for Microsoft Dynamics AX 2012&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;The following KBs can be applied separately, but it is recommended that you go to the latest rollup Hotfixes.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;KB2621358 - Filter in Excel (on Dynamics AX tab) does not retain correct field information when filter is reopened to be edited.&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2632761"&gt;KB2632761&lt;/a&gt; - Office Add-ins Excel AX 2012 importing large number of lines: Method&amp;lsquo;System.ServiceModel.CommunicationObjectFaultedException.Detail&amp;rsquo; not found.&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2647075"&gt;KB2647075&lt;/a&gt; - Excel financial dimension data source permissions&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2665697"&gt;KB2665697&lt;/a&gt; - Word template - multiple data source not filtered correctly&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2687238"&gt;KB2687238&lt;/a&gt; - Excel Add-in excludes fields that are arrays, HcmEmploymentAbsenceSetup table&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2721075"&gt;KB2721075&lt;/a&gt; - Excel add-in Publish data to wrong AOS&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;KB2734760 - Embedded Excel tables cannot be edited in Word due to error, when Dynamics AX 2012 Office Add-in is installed.&lt;/li&gt;
&lt;li&gt;KB2733638 - Office add-ins do not have access to past or future data (validTimeState)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Related Resources&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh781094"&gt;Integrating Microsoft Dynamics AX with Microsoft Office on &lt;strong&gt;TechNet&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/gg731844.aspx"&gt;Install Office Add-ins on &lt;strong&gt;TechNet&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://ax2012exceldataimport.blogspot.com/"&gt;Dynamics AX 2012 Data Import using Excel Add-in&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Supported Services&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;The following services are included in Microsoft Dynamics AX 2012 and are supported without modification in the Excel Add-in:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BudgetTransaction&lt;/li&gt;
&lt;li&gt;EMSMeterReading&lt;/li&gt;
&lt;li&gt;EMSSubstanceFlow&lt;/li&gt;
&lt;li&gt;GeneralJournal&lt;/li&gt;
&lt;li&gt;ProductionPickingList&lt;/li&gt;
&lt;li&gt;ProjectHourJournals&lt;/li&gt;
&lt;li&gt;SysImportBusSector&lt;/li&gt;
&lt;li&gt;VendGroup&lt;/li&gt;
&lt;li&gt;VendRequestSignup&lt;br /&gt;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Additional services meeting the requirements described earlier can be constructed in order to extend the scenarios where Excel can be used to update, create, and delete business data in Microsoft Dynamics AX.&lt;/p&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Supported Tables&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;Not all tables presented in the Add tables dialog box can be used with the Excel add-in. Supported tables must meet the following requirements:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;b&gt;Visible identity&lt;/b&gt;: There must be a unique index on the table, which does not contain RecId as a component. This can be either the replacement key, or the primary index.&lt;/li&gt;
&lt;li&gt;&lt;b&gt;Valid references&lt;/b&gt;: All relations in the relations collection for the table that refer to other tables by means of the RecId must be related to tables that have a replacement key specified.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Document Services and the Office Add-ins&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;A document services is based on a query that defines its structure. Only certain query structures are supported. Services that violate these rules can be added to the Document data sources form by an administrator, but will result in errors when accessed in the add-in. For this reason, it is important that developers and administrators test services for use with the add-in prior to adding them to this form. The restrictions on queries that form the basis of document services are as follows:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;b&gt;Replacement keys&lt;/b&gt;: The root level of the document service, the parent data source, must have unique indexes other than RecId. This can be in the form of a non-RecId primary index or a replacement key.&lt;/li&gt;
&lt;li&gt;&lt;b&gt;Related replacement keys&lt;/b&gt;: Each field within the service, which is a RecId-based foreign key, must relate to a table that has a replacement key specified.&lt;/li&gt;
&lt;li&gt;&lt;b&gt;Relationship direction&lt;/b&gt;: When a parent-child relationship exists in the underlying query that is associated with the service, only relationships originating with the child element and pointing to the parent can be used. For example, in the &lt;a&gt;custCustomerService&lt;/a&gt; service, the custTable parent data &lt;a&gt;sources &lt;/a&gt;holds a foreign key to the dirParty child data source. This pattern is not supported in the Excel Add-in.&lt;/li&gt;
&lt;li&gt;&lt;b&gt;Query and service consistency&lt;/b&gt;: Document services are based on an underlying query, which defines the data contract that is used in the service at the time that the service is generated. The Excel Add-in uses this query definition to perform read operations when refreshing data in the workbook. Because of this, any overrides to the read method, or extension of the schema beyond what is in the underlying query will not be reflected in the service.&lt;/li&gt;
&lt;li&gt;&lt;b&gt;View support&lt;/b&gt;: Views can be used within document services to provide an easier-to-use data model for end users. However, the PrepareForXXXExtended methods must be implemented to properly handle information that is sent to the service within the views. Views can be used only as the &lt;i&gt;leaf-level&lt;/i&gt; node in the underlying query. For instance if there is a query &lt;i&gt;Parent, child, grandchild&lt;/i&gt;, only the grandchild node can be a view.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;These restrictions affect many services that are included with Microsoft Dynamics AX 2012. As a result of this, many services cannot be consumed by the Office Add-ins without customizations to the underlying tables. For some of the more common services, particularly global address book services, Microsoft provides resource kits can be used to address importing these structures into Microsoft Dynamics AX. The following table picks out a few of the common errors that occur with commonly-requested services and discusses the reasoning behind these errors.&lt;/p&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;hr /&gt;
&lt;p&gt;&lt;b&gt;Common Service Errors&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table style="width:65%;" cellspacing="0" cellpadding="0" border="1"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#6699cc" valign="top"&gt;
&lt;p&gt;&lt;b&gt;Service&lt;/b&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top"&gt;
&lt;p&gt;&lt;b&gt;Error&lt;/b&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top"&gt;
&lt;p&gt;&lt;b&gt;Error Text&lt;/b&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top"&gt;
&lt;p&gt;&lt;b&gt;Explanation&lt;/b&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;BillOfMaterials&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Invalid Keys&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Cannot load [AxdBillsOfMaterials]. The data source [BOMVersion] does not have a valid replacement key or a primary index other than RecId.&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The root of the underlying query has no visible means of identifying the BOMVersion recordbecause RecId is the only unique index.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;CustService&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Invalid Relation within the service&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The relation between data source CustTable and data source DirParty contains an unsupported RecId relationship&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The parent data source custTable references the child data source dirParty. Child data sources must reference the parent for use with Excel Office Add-in.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;ExchangeRate&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Invalid relation outside the service&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The relation between data source CurrencyPair and data source RateType contains an unsupported RecId relationship&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The field CurrencyPair is a RecId-based relation to an external table, Rate Type, which has no replacement key specified.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;VendTable&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Invalid Relation within the service&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The service [VendTableService] has surrogate foreign key expansion errors:&lt;/p&gt;
&lt;p&gt;The table [VendTable] surrogate foreign key field [Party] does not have a reference data source.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;td valign="top"&gt;
&lt;p&gt;The parent data source vendTable references child data source dirParty. Child data sources must reference the parent for use with Excel Office Add-in.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;hr /&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Common Problems &amp;amp; Solutions&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;This section lists the most common issues encountered in the Office Add-ins for Microsoft Dynamics AX and the solution recommended by the Microsoft Dynamics AX Support team.&lt;/p&gt;
&lt;table style="width:65%;"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#6699cc" valign="top" width="10%"&gt;&lt;strong&gt;Issue:&lt;/strong&gt;&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top" width="88%"&gt;&lt;strong&gt;Error message when inserting a table into the Excel Office Add-in component. The error is: Cannot load [tablename]. Tables must have a valid replacement key or a primary index other than RecID for using in the Office Add-ins.&lt;/strong&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="10%"&gt;Solution:&lt;/td&gt;
&lt;td&gt;Modify the table to have a valid replacement key to allow the Office Add-in to function the way you want it to.
&lt;p&gt;See &lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/ax2012exceldataimport/archive/2012/01/26/dynamics-ax-2012-excel-add-in-replacement-keys.aspx"&gt;Dynamics AX 2012 Excel Add-in - Replacement Keys&lt;/a&gt; and Table Keys: Surrogate, Alternate, Replacement, Primary, and Foreign&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#6699cc" valign="top" width="10%"&gt;&lt;strong&gt;Issue:&lt;/strong&gt;&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top" width="88%"&gt;&lt;strong&gt;Dynamics AX 2012 Office Add-ins and Office 2007 Compatibility&lt;/strong&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="10%"&gt;Solution:&lt;/td&gt;
&lt;td valign="top"&gt;See &lt;a href="http://blogs.msdn.com/b/chrisgarty/archive/2012/02/24/dynamics-ax-2012-office-add-ins-and-office-2007.aspx"&gt;Dynamics AX 2012 Office Add-ins and Office 2007&lt;/a&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#6699cc" valign="top" width="10%"&gt;&lt;strong&gt;Issue:&lt;/strong&gt;&lt;/td&gt;
&lt;td bgcolor="#6699cc" valign="top" width="88%"&gt;&lt;strong&gt;Dynamics AX 2012 Excel Add-in: Timeout issues when working with a lot of data&lt;/strong&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="10%"&gt;Solution:&lt;/td&gt;
&lt;td valign="top"&gt;See&lt;a href="http://blogs.msdn.com/b/chrisgarty/archive/2012/02/24/dynamics-ax-2012-excel-add-in-timeout-issues.aspx"&gt; Dynamics AX 2012 Excel Add-in: Timeout issues&lt;/a&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;hr /&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Troubleshooting Tips&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;1. Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;2. For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; &lt;b&gt;&lt;span style="text-decoration:underline;"&gt;New Support Request&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;3. You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/p&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;table&gt;
&lt;tbody&gt;&lt;/tbody&gt;
&lt;/table&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=169826&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description></item><item><title>Resource Page for Financials Management in Microsoft Dynamics AX 2012</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/07/12/resource-page-for-financials-management-in-microsoft-dynamics-ax-2012.aspx</link><pubDate>Thu, 12 Jul 2012 21:37:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:06762dfd-0649-4d7f-9bb9-efe23262ec9d</guid><dc:creator>Ryan Kleven</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=157064</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/07/12/resource-page-for-financials-management-in-microsoft-dynamics-ax-2012.aspx#comments</comments><description>&lt;h4&gt;&lt;span style="font-weight:400;"&gt;&lt;span id="Summary"&gt;Provides relevant resources as it relates to understanding the Financials Management application areas in Microsoft Dynamics AX 2012.&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;h4&gt;On this page:&lt;a name="top"&gt;&lt;/a&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/systemrequirements/ax2012_systemrequirements"&gt;System Requirements for Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2012hotfixes"&gt;Hot Fixes Released for Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2665135"&gt;KB 2665135&lt;/a&gt;: &amp;quot;The provided database instance does not meet the applicability requirements for this update&amp;quot; error message when you try to install a hotfix in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/17/resource-page-for-upgrading-to-microsoft-dynamics-ax-2012.aspx"&gt;Resource Page for Upgrading to Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/ax2012exceldataimport/default.aspx"&gt;Dynamics AX 2012 Data Import Using Excel Add-in tool&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;There are several known issues in the Financials Management applications area of Microsoft Dynamics AX 2012 for which we have released a variety of different relevant hotfixes. It is highly recommended that you are on the most recent updates for Microsoft Dynamics AX 2012. Listed below are relevant hotfixes in the Microsoft Dynamics AX 2012 which are important to ensuring that you have the most recent fixes:&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;NOTE&lt;/strong&gt;: This article may provide early information on hot fixes released by Microsoft. This means the Knowledge Base (KB) article referenced may be in the process of getting written and published and not available yet. The KB article, if available, provides more details on the issue, resolution and hot fix availability. If the Knowledge Base article is not available, you can still request the hot fix by contacting support. Please refer to the &lt;a&gt;Still Having Trouble&lt;/a&gt; section for instructions on requesting a hot fix.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of Consolidations/Eliminations/Foreign Currency Revaluation&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;KB 2708451 &amp;quot;Foreign currency revaluation not revaluing beginning account balances&amp;quot;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2661912"&gt;KB 2661912&lt;/a&gt; &amp;quot;The combination must be re-validated to be used&amp;quot; error message when you run the foreign currency revaluation in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2654573"&gt;KB 2654573&lt;/a&gt; The system revalues all transactions even though you run the foreign currency revaluation on an account for a specified fiscal year in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2638053"&gt;KB 2638053&lt;/a&gt; Account structure error occurs when you run the &amp;quot;Foreign currency revaluation&amp;quot; function in a consolidated company in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2623873"&gt;KB 2623873&lt;/a&gt; The system does not sum up amounts or transactions as expected when you run the consolidation by dimension combination in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2623870"&gt;KB 2623870&lt;/a&gt; Consolidating an account removes transactions from the previous month&amp;#39;s consolidation&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of Virtual Companies&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2678772"&gt;KB 2678772&lt;/a&gt; Stack trace error occurs when virtualized companies are used in the LedgerParameters table in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2669359"&gt;KB 2669359&lt;/a&gt; &amp;quot;Cannot edit a record in Fixed assets/depreciation books (AssetDepBook)&amp;quot; error message when you try to split a fixed asset depreciation book in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2659670/"&gt;KB 2659670&lt;/a&gt; &amp;quot;Stack trace: The company [CompanyName] does not exist&amp;quot; error message when you try to invoice a purchase order in a virtual company in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of Check Printing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;KB 2699828 AP Check with more than one page and check without a settlement and without a check note prints up one line.&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2680823"&gt;KB 2680823&lt;/a&gt; Voided check creeps up three lines incorrectly when you print a payable check that contains more than one page in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2658658"&gt;KB 2658658&lt;/a&gt; The &amp;quot;Check start position&amp;quot; setting is not applied in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2654102"&gt;KB 2654102&lt;/a&gt; The system prints addresses on the check even though you use a fixed Canadian check format to print a check in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2644632"&gt;KB 2644632&lt;/a&gt; Only one check stub is printed when you print a check that contains two stubs on the bottom in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of 1099s&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;KB 2703177 If you do Centralized Payments for 1099 vendors you can&amp;#39;t report on the 1099 amounts in the Paying Company&lt;/li&gt;
&lt;li&gt;KB 2704309 1099 MISC Vendors print in incorrect boxes or not at depending on what MISC value you set the vendor up as&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2681423"&gt;KB 2681423&lt;/a&gt; The Tax 1099 Duplicate Taxpayer Identification report unexpectedly displays every vendor that is set to print the 1099 report and has a tax ID number in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2646740"&gt;KB 2646740&lt;/a&gt; An update that provides updates to 1099 forms for the 2012 tax year and that fixes some 1099 issues is now available for Microsoft Dynamics AX&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2648973"&gt;KB 2648973&lt;/a&gt;You cannot edit the &amp;quot;Settled federal 1099&amp;quot; field for tax 1099 transactions in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of Dimensions&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2654574"&gt;KB 2654574&lt;/a&gt; The Vendor Invoice Offset Account lookup does not work if the offset account is not a Ledger type offset account in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;KB 2685876 The system does not update the financial dimensions for a value model after you post a purchase order of a fixed asset that uses the value model in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2639831"&gt;KB 2639831&lt;/a&gt; Financial dimensions that are specified in resources do not flow down to route operations in a production order in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2635032"&gt;KB 2635032&lt;/a&gt; You cannot click the lookup button in the &amp;quot;Offset account&amp;quot; field to select dimensions in an Accounts Payable invoice journal in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of Inquiries and Reports&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;KB 2686728 Accrued Purchases Report in AX 2012 is not able to interpret upgraded PO&amp;#39;s because the upgrade doesn&amp;#39;t create ACCOUNTINGEVENT records&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2682730"&gt;KB 2682730&lt;/a&gt; The &amp;quot;Trial balance&amp;quot; report displays incorrect beginning balance amounts after you close the fiscal year in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2672902"&gt;KB 2672902&lt;/a&gt; The Trial Balance report displays no amount when you print the report for the Only Tax posing layer in the Summary level in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2638050"&gt;KB 2638050&lt;/a&gt; The Backward printing direction does not work when you set the Backward printing direction in an aging period definition for the &amp;quot;Vendor aging&amp;quot; report in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;KB 2709626 The Voucher Transactions Inquiry form does not have a Voucher field in AX 2012 like it did on AX2009&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Relevant hotfixes in the functionality area of other functionality&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2710781"&gt;KB 2710781&lt;/a&gt; Customers are charged from their credit card when you print pro forma invoices in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;KB 2712626 Bank Reconciliation Report showing incorrect data and not displaying the records for the Bank Account I requested&lt;/li&gt;
&lt;li&gt;KB 2692743 When you have the &amp;#39;Generate recurring invoices by using the default values from&amp;#39; setting flagged to &amp;#39;Customer account&amp;#39; in Recurring invoices setup, the recurring invoice generated assumes Sales Tax Group from template instead of customer account&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2654576"&gt;KB 2654576&lt;/a&gt; &amp;quot;Voucher [Voucher_Number] is already used as of date [Date]&amp;quot; error message when you try to post a purchase order invoice through an invoice approval journal in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2616679"&gt;KB 2616679&lt;/a&gt; &amp;quot;Must be called with Journal lines table buffer passed&amp;quot; error message when you add an address on the Remittance tab for payment journal in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2617890"&gt;KB 2617890&lt;/a&gt; The maturity date is not printed in a postdated check in Microsoft Dynamics AX 2012&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;In Microsoft Dynamics AX 2009, you had the ability to force a specific dimension value as being &amp;#39;Fixed&amp;#39; for a respective General Ledger account number. In Microsoft Dynamics AX 2012, you also have the ability to accomplish the scenario of having a specific dimension value as being &amp;#39;Fixed&amp;#39; for a respective General Ledger main account. However, the avenue towards accomplishing this in Microsoft Dynamics AX 2012 is different. &lt;br /&gt;&lt;br /&gt;For information around how to accomplish a &amp;#39;fixed&amp;#39; financial dimension value in Microsoft Dynamics AX 2012, review the &amp;#39;Microsoft Dynamics AX Shared Financial Data Management White Paper.pdf&amp;#39; document. Specifically, page 13 in the document includes discussion around the use of &amp;#39;Fixed&amp;#39; financial dimension values in Microsoft Dynamics AX 2012. &lt;br /&gt;&lt;br /&gt;You can also view additional information on this topic in the &lt;a href="http://blogs.msdn.com/b/axsupport/archive/2012/02/24/fixed-dimension-support-in-ax2012.aspx"&gt;AX Support blog&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;In Microsoft Dynamics AX 2009, you could share your General Ledger account numbers across companies through the setup of a unique virtual company configuration. In Microsoft Dynamics AX 2012, we have a Shared Setup configuration across legal entities that allow you to more easily share data across legal entities. It is important to understand the mapping of a Legal Entity to a Ledger, a Legal Entity&amp;#39;s Ledger to a Chart of Accounts, and a Chart of Accounts to Account Structure(s). With having a better understanding of how Legal Entities, Ledgers, Chart of Accounts, Account Structures align to each other, you will have a better feel for the powerful financial dimension capabilities in Microsoft Dynamics AX 2012. &lt;br /&gt;&lt;br /&gt;For additional information around the mappings between Legal Entities, Ledgers, Chart of Accounts, Account Structures in Microsoft Dynamics AX 2012, review the &amp;#39;Microsoft Dynamics AX Shared Financial Data Management White Paper.pdf&amp;#39; document.&lt;/li&gt;
&lt;li&gt;How to import exchange rate from external sources in Microsoft Dynamics AX 2012 &lt;a href="https://mbs.microsoft.com/customersource/documentation/whitepapers/ax2012_serviceswhitepapers"&gt;Consuming Web Services&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;In Microsoft Dynamics AX 2012, summary balances for a main account/financial dimension combination are not necessarily automatically updated during the posting logic. The setup of your financial dimension sets in Microsoft Dynamics AX 2012 control whether a main account/financial dimension combination&amp;#39;s summary balance will be updated during the posting logic. If the Trial Balance list page doesn&amp;#39;t appear to display the appropriate balances for a main account/financial dimension combination, you will want to check as to whether or not the &amp;#39;Update balances during the posting process&amp;#39; option is marked for the financial dimension set for which you are viewing data for. If you do not have the &amp;#39;Update balances during the posting process&amp;#39; option marked, you will need to continuously update balances on the financial dimension set in order for the main account/financial dimension combination&amp;#39;s summary balances to be accurate in the Trial Balance list page.&lt;/li&gt;
&lt;li&gt;Hide Specific Dimension Value in Microsoft Dynamics AX 2012: Assume that you have a legal entity called CEU and a legal entity called CEED and both legal entities share the same Chart of Accounts which is called &amp;#39;Corporate&amp;#39;. The &amp;#39;Corporate&amp;#39; Chart of Accounts has two account structures: Account Structure (contains all Balance Sheet accounts); and Account Structure-PL (contains all P/L accounts). Both of these account structures are configured to use the Main account and a custom financial dimension value that I&amp;#39;ve created called BU, which represents a Business Unit. I then have Business Units setup as financial dimension values: ONE, TWO, THREE, and FOUR. In the CEU legal entity, all four of the BU financial dimension values should be available for use. However, in the CEED legal entity, I only want the BU financial dimension values of ONE, TWO, and THREE to be available for use. This means that for the CEED legal entity, I would like to prevent the use of the FOUR BU financial dimension value from being used. You can easily accomplish in Microsoft Dynamics AX 2012 through use of the &amp;#39;Suspended&amp;#39; checkbox in the Financial dimension values form. The steps towards accomplishing this in Microsoft Dynamics AX 2012 using the scenario that I&amp;#39;ve outlined above include:&lt;br /&gt;
&lt;ul&gt;
&lt;li&gt;Go to General Ledger | Setup | Financial Dimensions | Financial Dimensions to open the Financial Dimensions form.&lt;/li&gt;
&lt;li&gt;In the Financial Dimensions form, click on the BU financial dimension, and then click the Financial Dimension Values button to open the Financial dimension values form.&lt;/li&gt;
&lt;li&gt;In the Financial dimension values form, click on the FOUR financial dimension value.&lt;/li&gt;
&lt;li&gt;In the &amp;#39;Select the level of dimension value to display&amp;#39; field, select Companies.&lt;/li&gt;
&lt;li&gt;In the Companies(+) field, select the CEED legal entity.&lt;/li&gt;
&lt;li&gt;In the Companies drop-down field, select the CEED legal entity.&lt;/li&gt;
&lt;li&gt;Mark the &amp;#39;Suspended&amp;#39; checkbox.&lt;/li&gt;
&lt;li&gt;Close the Financial dimension values form.&lt;/li&gt;
&lt;/ul&gt;
When you now try to use the FOUR financial dimension value in the CEED legal entity on a transaction, an error message will appear stating &amp;quot;Dimension value FOUR is suspended.&amp;quot;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter.htm"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=157064&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description></item><item><title>Resource Page for CRM Connector in Microsoft Dynamics AX 2012</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/07/02/resource-page-for-crm-connector-in-microsoft-dynamics-ax-2012.aspx</link><pubDate>Mon, 02 Jul 2012 17:53:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:8ced74e7-e3b1-4f43-adf6-8f2b44a67a14</guid><dc:creator>Larse</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=155364</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/07/02/resource-page-for-crm-connector-in-microsoft-dynamics-ax-2012.aspx#comments</comments><description>&lt;p&gt;Provides a consolidated list of published documentation, sources of information, known issues, solutions as well as tips and tricks for troubleshooting CRM Connector for Microsoft Dynamics AX 2012.&lt;/p&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/partnersource/deployment/resources/productreleases/mdax2009_crmconnector.htm?printpage=false&amp;amp;sid=tw42bjnao2pusnfb10vtodnp&amp;amp;stext=crm%20connector%202012"&gt;Connector for Microsoft Dynamics for Microsoft Dynamics AX &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;Some of the issues described in this page will be corrected in the RU 1 release of the CRM connector for Dynamics AX 2012 due to release at the end of June 2012.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Connector training for Microsoft Dynamics Ax (Login required): &lt;br /&gt;&lt;a href="https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&amp;amp;ActivityId=807134"&gt;https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&amp;amp;ActivityId=807134&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Connector for AX 2012 Configuration video: &lt;br /&gt;This video demonstrates the steps for configuring Microsoft Dynamics AX 2012 for use with Connector for Microsoft Dynamics. It covers the importation of the Connector for Microsoft Dynamics XPO, handling a code merge, running the setup class and entering the Microsoft Dynamics AX 2012 adapter settings. It also demonstrates were to go within Microsoft Dynamics AX 2012 to find out more details about exceptions that might be occurring in the AIF services. &lt;br /&gt;&lt;a href="http://blogs.msdn.com/b/dynamicsconnector/archive/2012/05/01/configuring-microsoft-dynamics-ax-2012-for-use-with-connector-for-microsoft-dynamics.aspx"&gt;http://blogs.msdn.com/b/dynamicsconnector/archive/2012/05/01/configuring-microsoft-dynamics-ax-2012-for-use-with-connector-for-microsoft-dynamics.aspx&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Installing Connector for Microsoft Dynamics video: &lt;br /&gt;This video walks through the installation process for Connector for Microsoft Dynamics. The Microsoft Dynamics GP version of the Connector .msi is used for demonstration purposes, but the information required by the installer and the steps that are shown are identical for all of the versions of Connector&amp;#39;s installer. &lt;br /&gt;&lt;a href="http://blogs.msdn.com/b/dynamicsconnector/archive/2012/01/06/installing-connector-for-microsoft-dynamics.aspx"&gt;http://blogs.msdn.com/b/dynamicsconnector/archive/2012/01/06/installing-connector-for-microsoft-dynamics.aspx&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;General Connector for Microsoft Dynamics blog site: &lt;br /&gt;&lt;a href="https://community.dynamics.com/b/dynamicsconnector/default.aspx"&gt;https://community.dynamics.com/b/dynamicsconnector/default.aspx &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Support Blog for Connector for Microsoft Dynamics and Dynamics AX &lt;br /&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=CRM+connector+and+Dynamics+AX"&gt;http://blogs.msdn.com/search/searchresults.aspx?q=CRM+connector+and+Dynamics+AX&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Common_Problems_&amp;amp;_Solutions"&gt;&lt;/a&gt;
&lt;h4&gt;Common Problems &amp;amp; Solutions&lt;/h4&gt;
&lt;p&gt;This section lists the most common issues encountered in CRM Connector for Microsoft Dynamics&amp;reg; AX and the solution recommended by the Microsoft Dynamics&amp;reg; AX Support team. Please note that there may be some different security settings depending on your domain policies. You may need to work with WCF resources for WCF related errors or problems.&lt;/p&gt;
&lt;table cellspacing="4" cellpadding="0" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state, when testing the Adapter settings in the CRM connector tool&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="7%"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;This message is usually seen when the Dynamics AX 2012 CIL code and X++ code are not in sync. With no other users in the system and only one AOS instance running, complete the following steps: &lt;br /&gt;&lt;br /&gt;Full X++ compile &lt;br /&gt;Synchronize &lt;br /&gt;Full CIL generation &lt;br /&gt;&lt;br /&gt;Resolve any errors that occur during the process, before moving on to any of the next steps. &lt;br /&gt;After successfully completing the steps above, restart all AOS instances. &lt;br /&gt;If you receive CIL errors, go back and compile the class in the error, look for any potential compile forward when extending code.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;Unable to connect when trying the use the Refresh Services button in the CRM Connector tool and when checking C:\ProgramData\Microsoft Dynamics\Connector for Microsoft Dynamics\Logs\Microsoft.Dynamics.Integration.Adapters.Ax2012.Configuration.log &lt;br /&gt;&lt;br /&gt;You see the error &lt;span class="style1"&gt;&lt;span style="color:#ff0000;"&gt;Caught Exception: This operation is not supported for a relative URI&lt;/span&gt;&lt;/span&gt; near the end of the log file&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;There is a conflict with Windows App Fabric SDK that is installed on the CRM connector machine. This issue is resolved in the RU 1 release of Connector, the workaround is to un-install Windows App Fabric SDK from Control Panel | Programs and features &lt;br /&gt;&lt;br /&gt;Once you un-install the Windows App Fabric SDK you may encounter an additional error from entries not being fully removed from configuration files. The following blog post addresses this issue: &lt;br /&gt;&lt;a href="http://justinlee.sg/2011/04/27/how-to-fix-this-error-configuration-binding-extension-system-servicemodelbindingsnettcprelaybinding-could-not-be-found/"&gt;http://justinlee.sg/2011/04/27/how-to-fix-this-error-configuration-binding-extension-system-servicemodelbindingsnettcprelaybinding-could-not-be-found/ &lt;/a&gt;&lt;br /&gt;&lt;br /&gt;The Windows App Fabric SDK gets installed with CRM, but is only used if you are doing CRM online application development. Windows App Fabric SDK is also installed with Rapid Start and may need to be moved to a different server for that functionality &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: This issue will be corrected in the RU 1 release of the CRM connector for Dynamics AX 2012 due to release at the end of June 2012&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;span class="style1"&gt;&lt;span style="color:#ff0000;"&gt;A call to SSPI failed, see inner exception&lt;/span&gt;&lt;/span&gt; error message when you test the connection in the CRM connector tool. &lt;br /&gt;&lt;br /&gt;When you check C:\ProgramData\Microsoft Dynamics\Connector for Microsoft Dynamics\Logs\Microsoft.Dynamics.Integration.Adapters.Ax2012.Configuration.log you receive the error &lt;span class="style1"&gt;&lt;span style="color:#ff0000;"&gt;Caught Exception: Exception occurred on the metadata service on client or server. See exception details below: &amp;gt;A call to SSPI failed, see inner exception.&lt;/span&gt;&lt;/span&gt; near the end of the log file. &lt;br /&gt;&lt;br /&gt;When you check the system event logs on the CRM connector machine you receive the following Kerberos error: &lt;span class="style1"&gt;&lt;span style="color:#ff0000;"&gt;The Kerberos client received a KRB_AP_ERR_MODIFIED error from the server axAOSServer. The target name used was host/server. This indicates that the target server failed to decrypt the ticket provided by the client&amp;hellip;..&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;If you are getting an SSPI error the issue seems to be related to the Microsoft.Dynamics.Integration.Adapters.Ax2012.Configuration.exe.config. This file is located in the following location: &lt;br /&gt;C:\Program Files (x86)\Microsoft Dynamics\Microsoft Dynamics Adapter &lt;br /&gt;&lt;br /&gt;This file contains an Identity servicePrincipalName value=&amp;quot;host/localhost&amp;quot;. These entries could be changed to remove the host/localhost and leave it blank as shown here:&lt;br /&gt;&lt;strong&gt;&amp;lt;servicePrincipalName value=&amp;quot;&amp;quot; /&amp;gt;&lt;/strong&gt;&lt;br /&gt;&lt;br /&gt;The original file has two places where it would to be changed to have the blank entry, below is the original file before any changes are made so you can find and remove the entries: &lt;br /&gt;&amp;lt;client&amp;gt; &lt;br /&gt;&amp;lt;endpoint address=&amp;quot;net.tcp://localhost8201/DynamicsAx/Services/MetadataService&amp;quot; &lt;br /&gt;binding=&amp;quot;netTcpBinding&amp;quot; bindingConfiguration=&amp;quot;MetadataServiceEndpoint&amp;quot; &lt;br /&gt;contract=&amp;quot;Microsoft.Dynamics.AX.Framework.Services.Metadata.Service.IAxMetadataService&amp;quot; &lt;br /&gt;name=&amp;quot;MetadataServiceEndpoint&amp;quot;&amp;gt; &lt;br /&gt;&amp;lt;identity&amp;gt; &lt;br style="background-color:#ffff00;" /&gt;&lt;strong&gt;&amp;lt;servicePrincipalName value=&amp;quot;host/localhost&amp;quot; /&amp;gt;&lt;/strong&gt; &lt;br /&gt;&amp;lt;/identity&amp;gt; &lt;br /&gt;&amp;lt;/endpoint&amp;gt;&lt;br /&gt;&amp;lt;endpoint address=&amp;quot;net.tcp://localhost:8201/DynamicsAx/Services/QueryService&amp;quot; &lt;br /&gt;binding=&amp;quot;netTcpBinding&amp;quot; bindingConfiguration=&amp;quot;QueryServiceEndpoint&amp;quot; &lt;br /&gt;contract=&amp;quot;Microsoft.Dynamics.AX.Framework.Services.QueryService.IQueryService&amp;quot; &lt;br /&gt;name=&amp;quot;QueryServiceEndpoint&amp;quot;&amp;gt; &lt;br /&gt;&amp;lt;identity&amp;gt; &lt;br /&gt;&lt;strong&gt;&amp;lt;servicePrincipalName value=&amp;quot;host/localhost&amp;quot; /&amp;gt; &lt;/strong&gt;&lt;br /&gt;&amp;lt;/identity&amp;gt;&lt;br /&gt;&amp;lt;/endpoint&amp;gt; &lt;br /&gt;&amp;lt;/client&amp;gt; &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: This issue will be corrected in the RU 1 release of the CRM connector for Dynamics AX 2012 due to release at the end of June 2012&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Troubleshooting_Tips"&gt;&lt;/a&gt;
&lt;h4&gt;Troubleshooting Tips&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;For problems with the CRM adapter configuration, check the log files located in the following location: &lt;br /&gt;C:\ProgramData\Microsoft Dynamics\Connector for Microsoft Dynamics\Logs\&lt;/li&gt;
&lt;li&gt;Check for possible problems in the Dynamics AX client in the following location: &lt;br /&gt;System Administration | Setup | Services and Application Integration Framework | Inbound ports.&lt;/li&gt;
&lt;li&gt;WCF Test Client can be used for troubleshooting problems, .NET Framework 4.0 is required. If it is not installed, check to see if the following folder exists: &lt;br /&gt;C:\Windows\Microsoft.NET\Framework\v4.xxxx. &lt;br /&gt;The download is available at the following location: &lt;br /&gt;&lt;a href="http://www.microsoft.com/en-us/download/details.aspx?id=17851"&gt;http://www.microsoft.com/en-us/download/details.aspx?id=17851 &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, contact &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=155364&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/CRM+connector/default.aspx">CRM connector</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX+2012/default.aspx">Dynamics AX 2012</category></item><item><title>Resource Page for Inventory Costing in Microsoft Dynamics AX 2009</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/29/resource-page-for-inventory-costing-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Wed, 29 Feb 2012 19:13:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:28439353-7505-4cf1-815e-640b1b5c69f0</guid><dc:creator>Jason Reed</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=135945</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/29/resource-page-for-inventory-costing-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This page is intended to provide you with the resources available for Inventory Costing in Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=26568"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm" target="_blank"&gt;&amp;nbsp;Hot Fixes Released for Microsoft Dynamics AX 2009 &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Installation Guide &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=E3EF211E-5E0E-409D-9708-5381823FE79F"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Client Help Update &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/DynamicsAX2009sp1.htm#download" target="_blank"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 SP1 Client Help Update &lt;/a&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Note&lt;/strong&gt;: The System and Application Setup Guide can be found in AxSASetup.chm that is included in the updated client help files.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX2009Docs/Dynamics_AX_Known_Issues.htm"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Known Issues &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;Most of the Critical Inventory hotfixes are included in &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Rollup 5 (RU5)&lt;/a&gt; or higher; To find the latest Rollup see &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;The following KB articles can be applied separately, but it is recommended to move to the latest Rollup Hotfixes.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmytpnryvznnpwyswvqqnzkkotxulvytqsw" target="_blank"&gt;KB2636631&lt;/a&gt; - You experience slow performance when you run the inventory closing process that has many closed production orders involved in Microsoft Dynamics AX 2009 Service Pack 1&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmyvorspqlqqyotvqpuzyvrwoltpuvoprkx" target="_blank"&gt;KB982712&lt;/a&gt; - Features for the Inventory value report, the potential conflicts-inventory and general ledger report and the closed non-financial transfer are available for Microsoft Dynamics AX 2009 sp1&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmyymyqksymxosooumltrtlmpxposqkyknu" target="_blank"&gt;KB973239&lt;/a&gt; - Error message when you cancel an inventory closing periodic activity in Microsoft Dynamics AX 2009 Service Pack 1 (SP1): &amp;quot;Could not delete a weighted average inventory closing transaction on item on (date).&amp;quot;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmyymyqksymxosooumlnxspwuooyotvnwyt" target="_blank"&gt;KB979328&lt;/a&gt; - Microsoft Dynamics AX 2009 settles more quantity than the quantity in transaction when you run an inventory closing.&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmyqnvsuszqnopvrkkqossymvtkpswqqqmz" target="_blank"&gt;KB2215421&lt;/a&gt; - You experience issues when you run the &amp;quot;Physical Inventory by inventory dimension report&amp;quot; and the &amp;quot;Physical inventory by item group report&amp;quot;&amp;nbsp; in Microsoft Dynamics AX 2009.&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/Knowledgebase/kbdisplay.aspx?wtntzsmnwukntmmyymyqksymxosooumlqtroxukusltmwnzx" target="_blank"&gt;KB977252&lt;/a&gt; - The cancellation of an inventory recalculation does not generate offsetting entries or reversing entries in Microsoft Dynamics AX 2009.&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280" target="_blank"&gt;&amp;ldquo;How Do I&amp;rdquo; Videos &amp;ndash; Microsoft Dynamics AX on MSDN&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?displaylang=en&amp;amp;id=16245"&gt;Inventory Reconciliation and Reporting &lt;strong&gt;White Paper&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=1041"&gt;Cost Management &lt;strong&gt;White Paper&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?displaylang=en&amp;amp;id=12174"&gt;Close Non-Financial Transfers &lt;strong&gt;White Paper&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?displaylang=en&amp;amp;id=12840"&gt;Multisite Activation &lt;strong&gt;White Pape&lt;/strong&gt;r&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?displaylang=en&amp;amp;id=4306"&gt;Standard Cost Conversion Guide &lt;strong&gt;White Paper&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/partnersource/deployment/documentation/howtoarticles/msd_ax2009calculateindirectcostsna.htm?printpage=false" target="_blank"&gt;Example of How AX Calculates Indirect Costs &lt;strong&gt;KB&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://support.microsoft.com/kb/953716"&gt;How the inventory settlements are linked to the related inventory transactions &lt;strong&gt;KB&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axinthefield/archive/2011/02/02/inventory-costing-in-ax-2009.aspx"&gt;Inventory Costing in AX 2009 &lt;strong&gt;Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axinthefield/archive/2011/04/22/reconciling-inventory-to-gl-in-dynamics-ax.aspx"&gt;Reconciling Inventory to the GL &lt;strong&gt;Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/daxit/archive/2010/01/14/dynamics-ax-2009-8211-inventory-8211-gl-integration.aspx"&gt;Dynamics AX 2009 Inventory and GL integration &lt;strong&gt;Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/sanamkhan/archive/2010/06/11/inventory-closing-in-ax-2009-part-1.aspx"&gt;Inventory Closing in AX 2009 Part I &lt;strong&gt;Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/sanamkhan/archive/2010/06/17/inventory-closing-in-ax-2009-part-ii.aspx"&gt;Inventory Closing in AX 2009 Part II &lt;strong&gt;Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact&amp;nbsp;&amp;nbsp; &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;&amp;nbsp;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=135945&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Average+Cost/default.aspx">Average Cost</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Costing/default.aspx">Costing</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/FIFO/default.aspx">FIFO</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Inventory/default.aspx">Inventory</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Inventory+Close/default.aspx">Inventory Close</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Inventory+Reconcile/default.aspx">Inventory Reconcile</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Inventory+Reconciliation/default.aspx">Inventory Reconciliation</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Microsoft+Dynamics+AX+2009/default.aspx">Microsoft Dynamics AX 2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Physical+Inventory+by+Item+Group/default.aspx">Physical Inventory by Item Group</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Weighted+Average/default.aspx">Weighted Average</category></item><item><title>Resource Page for SSRS and SSAS Integration in Microsoft Dynamics AX 2009</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-ssrs-and-ssas-integration-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Mon, 13 Feb 2012 21:30:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:40f6d473-26c4-45a3-bd01-f6fa46accf1d</guid><dc:creator>Eric Moos</dc:creator><slash:comments>4</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133378</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-ssrs-and-ssas-integration-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This page is intended to provide a consolidated list of published documentation, known issues, solutions as well as tips and tricks for SSRS and SSAS integration in Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The default OLAP cubes that are provided with Microsoft Dynamics AX were designed with full license and configuration keys. When using License and Configuration Keys where all modules are not present, OLAP cubes will be need to be configured. If any license or configuration key is turned off, you must complete the procedures in the &lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=28cdb057-416a-497e-a7e0-8d52c4eb1bfb"&gt;Microsoft Dynamics AX 2009 White Paper: Configuring the Default OLAP Cubes&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;The Enterprise Portal Role center pages contain SSRS reports and SSAS default cubes. If you have not implemented the SSRS or have not completed your Dynamics&amp;reg; AX customizations you may want to consider removing the SSRS web parts from Enterprise Portal or selecting the Default Role Center which does not have BI content. Implementing the reporting features can be done at a later time after the main implementation is complete.&lt;/p&gt;
&lt;p&gt;When setting up SSRS, SSAS, and WSS or MOSS on multiple severs you will need to be aware of how to set up and configure Kerberos Authentication. See the &lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=be720eb3-649a-49ff-b019-a1e4e7af6b47"&gt;Microsoft Dynamics AX 2009 White Paper: Configuring Kerberos Authentication with Role Centers&lt;/a&gt; and the common problems section below.&lt;/p&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Prerequisites_-_Installation_and_Setup"&gt;Prerequisites - Installation and Setup&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Acronyms_used_in_this_article"&gt;Acronyms used in this article&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=26568"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;Microsoft Dynamics AX 2009 Installation Guide&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=E3EF211E-5E0E-409D-9708-5381823FE79F"&gt;Microsoft Dynamics AX 2009 Client Help Update &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/DynamicsAX2009sp1.htm#download" target="_blank"&gt;Microsoft Dynamics AX 2009 SP1 Client Help Update &lt;/a&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Note&lt;/strong&gt;: The System and Application Setup Guide can be found in AxSASetup.chm that is included in the updated client help files.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX2009Docs/Dynamics_AX_Known_Issues.htm"&gt;Microsoft Dynamics AX 2009 Known Issues&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-US/library/dd638052.aspx"&gt;Steps to setup AOS, client, workflow, and .NET BC for debugging Workflow &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Prerequisites_-_Installation_and_Setup"&gt;&lt;/a&gt;
&lt;h4&gt;Prerequisites - Installation and Setup&lt;/h4&gt;
&lt;p&gt;A number of the common issues can be resolved by ensuring that the prerequisites have been properly installed on the correct servers and by carefully reviewing the installation and troubleshooting documentation before attempting the actual installation.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;Microsoft Dynamics AX 2009 Installation Guide&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;SSRS and SSAS for SQL Server:
&lt;ul&gt;
&lt;li&gt;SQLServer 2005 with SP2 &lt;strong&gt;OR&lt;/strong&gt; SP3 &lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Only installs if registry key &amp;quot;HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Reporting Services&amp;quot; exists and Version key value = 9.00.3042.00&lt;/li&gt;
&lt;li&gt;SQL Server 2008 with latest service pack&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: If running SQL Server 2008, install 1 of the following:
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;957312"&gt;KB957312&lt;/a&gt; for Microsoft Dynamics AX 2009 RTM and SQL Server 2008&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;960158"&gt;KB960158&lt;/a&gt; for Microsoft Dynamics AX 2009 SP1 and SQL Server 2008&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Visual Studio 2008 RTM with &lt;a href="http://support.microsoft.com/kb/947173"&gt;KB947173&lt;/a&gt; fix installed &lt;strong&gt;OR&lt;/strong&gt; &lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=fbee1648-7106-44a7-9649-6d9f6d58056e"&gt;Microsoft Visual Studio 2008 Service Pack 1&lt;/a&gt; installed&lt;/li&gt;
&lt;li&gt;IIS 6.0 &lt;strong&gt;OR&lt;/strong&gt; IIS 7.0&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=E6E1C3DF-A74F-4207-8586-711EBE331CDC"&gt;Windows SDK for Windows Server 2008 and .NET Framework 3.5 &lt;/a&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: The SDK needs to be a single package as provided by this link.&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Install regardless of operating system, Windows Server 2003 or Windows Server 2008&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=ACA38719-F449-4937-9BAC-45A9F8A73822"&gt;Microsoft Visual Studio 2008 Shell (isolated mode) Redistributable Package&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Domain accounts will need to be assigned as noted in the Installation Guide.&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280"&gt;&amp;quot;How Do I&amp;quot; Videos &amp;ndash; Microsoft Dynamics AX on MSDN&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/fileexchange/?fileID=c84d0ff2-69bb-43cc-8640-6cb0ae8a743c" target="_blank"&gt;AX 2009 SSRS Integration and Deployment Tips and Tricks Part 1&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/fileexchange/?fileID=096f1de2-5405-4cb1-b508-8197873f660a" target="_blank"&gt;AX 2009 SSRS Integration and Deployment Tips and Tricks Part 2&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/fileexchange/?fileID=9b0ccc64-dad8-402d-bc54-56a9c9b6f11b" target="_blank"&gt;AX 2009 SSRS Integration and Deployment Tips and Tricks Part 3&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/dynamics/ax/using/2009systemrequirements.mspx"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt; available on the Using Microsoft Dynamics&amp;reg; AX 2009 site.&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;Microsoft Dynamics AX Installation Guide &lt;/a&gt;is included on the Microsoft Dynamics&amp;reg; AX 2009 DVD or you can download the most recent guide from the Microsoft Download Center.&lt;/li&gt;
&lt;li&gt;System and Application Setup Guide within the Microsoft Dynamics&amp;reg; AX 2009 client help. Updated help files are available for download:
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=E3EF211E-5E0E-409D-9708-5381823FE79F"&gt;Microsoft Dynamics AX 2009 Client Help Update &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/DynamicsAX2009sp1.htm#download" target="_blank"&gt;Microsoft Dynamics AX 2009 SP1 Client Help Update&lt;/a&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: The System and Application Setup Guide can be found in AxSASetup.chm that is included in the updated client help files.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/library/cc653472.aspx"&gt;Creating Reports for Microsoft Dynamics AX in Visual Studio&lt;/a&gt; available on the Microsoft Dynamics AX Development Center&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/library/ms157328.aspx"&gt;Expression Examples (Reporting Services)&lt;/a&gt; available on the SQL Server Development Center&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=3D2463FC-EA13-40EF-A375-2DA2F379652C"&gt;Configuring Enterprise Portal and Role Centers with SQL Server Reporting &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=be720eb3-649a-49ff-b019-a1e4e7af6b47"&gt;Configuring Kerberos Authentication with Role Centers &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=28cdb057-416a-497e-a7e0-8d52c4eb1bfb"&gt;Configure the Default OLAP Cubes &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=6A685DF3-912D-4545-B990-CD2283C159FB"&gt;Microsoft Dynamics AX 2009 Business Intelligence Cube Reference Guide &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh289357(AX.50).aspx"&gt;Role Center reference for Microsoft Dynamics AX &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX2009Docs/Dynamics_AX_Known_Issues.htm"&gt;Microsoft Dynamics AX 2009 Known Issues &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/whitepapers/AX2009_FixCubeProcessingErrors.htm" target="_blank"&gt;Fixing Microsoft Dynamics AX Cube Processing Errors Caused by EDT Field Changes &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX/WhitePapers/How%20to%20make%20an%20existing%20Enterprise%20Portal%20site%20SSL%20enabled.pdf"&gt;How to make an existing Enterprise Portal site SSL enabled &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/AX2009CubeAdvisorTool.htm" target="_blank"&gt;Default Cube Advisor Tool &lt;/a&gt;- Generates a list of cube elements and Role Center elements that are not valid for the specific license and configuration keys you are using.&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=86da8b20-9d96-47e6-821c-802da5053a55"&gt;Extending Default Cubes for Virtual Companies&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/dynamicsaxbi/"&gt;Microsoft Dynamics AX Business Intelligence Blog site&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Common_Problems_&amp;amp;_Solutions"&gt;&lt;/a&gt;
&lt;h4&gt;Common Problems &amp;amp; Solutions&lt;/h4&gt;
&lt;p&gt;This section lists the most common issues encountered when building the integration between Microsoft Dynamics&amp;reg; AX, SSRS and OLAP and the solution recommended by the Microsoft Dynamics&amp;reg; AX Support team.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Error trying to deploy reports&lt;/strong&gt;: &lt;br /&gt;&lt;span class="style3"&gt;Microsoft Dynamics AX Reporting Project Deployment: The following components have not been installed or are not configured correctly: AL.exe&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Download and install the &lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=F26B1AA4-741A-433A-9BE5-FA919850BDBF"&gt;Windows SDK for Windows Server 2008 and .NET Framework 3.5&lt;/a&gt; Ensure it is fully installed. &lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Install regardless of operating system&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Error trying to deploy reports&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;System.InvalidOperationException: The following components have not been installed or are not configured correctly: Microsoft Domain-Specific Language Tools &lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Download and install these required components.&lt;a href="http://www.microsoft.com/download/en/details.aspx?displaylang=en&amp;amp;id=7036"&gt; Microsoft Visual Studio 2008 Shell (isolated mode) Redistributable Package&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Save the download locally .&lt;/li&gt;
&lt;li&gt;Extract the package.&lt;/li&gt;
&lt;li&gt;Run the vs_appenvredist.msi&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Install regardless of operating system&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Error trying to deploy reports&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;Microsoft Dynamics AX Reporting Project Deployment: ClrBridgeLoader: fatal error : &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Microsoft.Dynamics.ClrBridge.dll cannot be loaded. Fatal error: ClrBridge is note loaded. &lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Ensure you are trying to deploy reports from the SSRS server and that you can validate the SSRS server name in the Reporting Servers from within Microsoft Dynamics AX 2009. If this error appears right after installing the reporting extensions, launch the report deployment tool again.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Enterprise Portal (EP) or SSRS Reports don&amp;rsquo;t run or stop working&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;An attempt has been made to use a data extension &amp;#39;AXDATAMETHOD&amp;#39; that is not registered for this report server. (rsDataExtensionNotFound) &lt;/span&gt;&lt;br /&gt;or&lt;br /&gt;&lt;span class="style3"&gt;data extension &amp;#39;AXQUERY&amp;#39; and &amp;#39;AXADOMD&amp;#39;&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Installing or Reinstalling Reporting Extensions will resolve this issue. As a precaution make a Backup of:&lt;br /&gt;Program Files\Microsoft SQL Server\MSSQL.&amp;lt;Instance&amp;gt;\Reporting Services\ReportServer folder&lt;br /&gt;&lt;strong&gt;&lt;br /&gt;Note&lt;/strong&gt;: SSRS updates or Service Packs may remove entries from rsreportserver.config file.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Enterprise Portal (EP) Reports don&amp;rsquo;t run or stop working&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;A ProgressTemplate must be specified on UpdateProgress control with ID &amp;#39;AxProgressControl&amp;#39; &lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;You can resolve the issue by using one of the three methods below:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Apply the hotfix from &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;957312"&gt;KB957312&lt;/a&gt; to the RTM version.&lt;/li&gt;
&lt;li&gt;Upgrade to Microsoft Dynamics AX 2009 SP1.&lt;/li&gt;
&lt;li&gt;Un-install Microsoft .NET 3.5 SP1 and reinstall Microsoft .NET 3.5 without SP1&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Report deployment tool crashes&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;Attempted to read or write protected memory. This is often an indication that the memory is corrupt&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;If multiple versions of Dynamics AX are installed on the same server you will need to change your AX 2009 Path in your environment variables ahead of your AX 4.0 path to avoid running the wrong version of DLL&amp;rsquo;s&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Error running reports&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;Error during processing of &amp;#39;AX_CompanyName&amp;#39; report parameter. (rsReportParameterProcessingError)&lt;/span&gt;.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Process OLAP the cubes to supply data to the reports &lt;br /&gt;or&lt;br /&gt;An incorrect Execution account has been specified in the Reporting Services Configuration Manager&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: For SSRS 2008 the Business Connector proxy account is required to be the SSRS service account and for SSRS 2005 the Business Connector Proxy account should be running as the SSRS application pool in IIS. Also look at application event log for details on other issues.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Enterprise Portal (EP) web site runs but not the reports in the EP web parts:&lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;Dynamics Adapter LogonAs failed &lt;/span&gt;&lt;br /&gt;or&lt;br /&gt;&lt;span class="style3"&gt;Microsoft.Dynamics.BusinessConnectorNet.LogonFailedException &lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Leave the Execution account blank on SSRS 2005 or set to BC Proxy account on SSRS 2008 (Microsoft Dynamics AX 2009 SP1 only)&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: SSRS Execution account is set to an account other than BC Proxy Account&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;EP or SSRS Reports don&amp;rsquo;t run or stop working&lt;br /&gt;&lt;/strong&gt;&lt;span class="style3"&gt;Dynamics Adapter LogonAsGuest failed &lt;/span&gt;&lt;br /&gt;or&lt;br /&gt;&lt;span class="style3"&gt;FatalSessionException...&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;The issue is caused by the Reporting Services web site set to anonymous Authentication. Changing the SSRS website to Integrated and/or un-marking Anonymous Authentication will resolve this issue.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Double Hop \ Kerberos Authentication&lt;/strong&gt; &lt;br /&gt;&lt;span class="style3"&gt;An Error has occurred while establishing as connection to the Analysis Server&lt;/span&gt; &lt;br /&gt;or&lt;br /&gt;&lt;strong&gt;Reports don&amp;rsquo;t display in the EP website from a Client Browser not local to the IIS server&lt;/strong&gt; &lt;br /&gt;&lt;span class="style3"&gt;Cannot read information from SQL Server Reporting Services. Validate that the Report Manager URL is correct&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Setup Service Principle names (SPN) and Delegation to allow the passing of Kerberos certificate&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;References&lt;/strong&gt;:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;White Paper: &lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=be720eb3-649a-49ff-b019-a1e4e7af6b47"&gt;Configuring Kerberos Authentication with Role Centers&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;KB917409: &lt;a href="http://support.microsoft.com/kb/917409"&gt;How to configure SQL Server 2005 Analysis Services to use Kerberos authentication&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;MSDN blog: &lt;a href="http://blogs.msdn.com/solutions/archive/2008/02/28/enterprise-portal-kerberos-delegation-for-connecting-to-reporting-analysis-services-on-a-different-box.aspx"&gt;Enterprise Portal Kerberos Delegation for connecting to Reporting/Analysis Services on a different box&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;TechNet blog: &lt;a href="http://blogs.technet.com/askds/archive/2008/06/13/understanding-kerberos-double-hop.aspx"&gt;Understanding Kerberos Double Hop&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Office Data Connection (ODC) file deployment fails with SQL Server 2008 &lt;/strong&gt;&lt;br /&gt;&lt;span class="style3"&gt;Microsoft Dynamics AX is searching for the SQL Server 2005 Microsoft.AnalysisServices.dll (v9.0.242.0)&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Apply one of the following hotfixes:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;For Microsoft Dynamics AX 2009 RTM: Apply the fix from &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;957312"&gt;KB957312&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;For Microsoft Dynamics AX 2009 SP1: Apply the fix from &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;960158"&gt;KB960158&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If the hotfix does not resolve the issue, make sure you are running a Dynamics AX 2009 client on the EP web server when deploying the ODC files. As a workaround you can manually deploy the ODC files by following these steps:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Click &lt;a href="https://mbs.microsoft.com/downloads/customer/AX/Downloads/Dynamics_AX.odc"&gt;here&lt;/a&gt; to download a new ODC file (Dynamics_AX.odc).&lt;/li&gt;
&lt;li&gt;Save the ODC on the SSAS server.&lt;/li&gt;
&lt;li&gt;Open the ODC file with Notepad or any other text editor.&lt;/li&gt;
&lt;li&gt;Edit the odc file with the following changes: &lt;br /&gt;Data Source=OLAPServerName &lt;br /&gt;Initial Catalog=OLAPDbName &lt;br /&gt;Add SSPI=Kerberos after Initial Catalog if using Kerbersos (in &lt;span class="style3"&gt;red only&lt;/span&gt; required for Kerberos authentication) &lt;br /&gt;&lt;br /&gt;&amp;hellip; &lt;br /&gt;&amp;hellip;. &lt;br /&gt;&amp;lt;odc:Connection odc:Type=&amp;quot;OLEDB&amp;quot;&amp;gt; &lt;br /&gt;&amp;lt;odc:ConnectionString&amp;gt;Provider=MSOLAP.3;Integrated Security=SSPI;Persist Security Info=True; &lt;br /&gt;DataSource=&amp;lt;Server1&amp;gt;;Initial Catalog=Dynamics AX;&lt;span class="style3"&gt;SSPI=Kerberos&lt;/span&gt; &lt;br /&gt;&amp;lt;/odc:ConnectionString&amp;gt; &lt;br /&gt;&amp;hellip;&lt;/li&gt;
&lt;li&gt;Save the changed ODC file.&lt;/li&gt;
&lt;li&gt;Go to EP main site.&lt;/li&gt;
&lt;li&gt;Click Site Actions, and then click Site Settings.&lt;/li&gt;
&lt;li&gt;Under Galleries, click Master pages.&lt;/li&gt;
&lt;li&gt;Click View all site content (top left).&lt;/li&gt;
&lt;li&gt;Click Data Connections folder.&lt;/li&gt;
&lt;li&gt;Import the edited ODC file.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;DataSet panel is missing in Report Designer when creating reports in Visual Studio Server 2008&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;For Visual Studio 2008, apply the fix in &lt;a href="http://support.microsoft.com/kb/947173"&gt;KB947173&lt;/a&gt; &lt;br /&gt;OR &lt;br /&gt;apply &lt;a href="http://www.microsoft.com/download/en/details.aspx?id=10986"&gt;Microsoft Visual Studio 2008 Service Pack 1&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;&amp;quot;Connection forcibly closed by remote host&amp;quot; in Dynamics setup log when trying to create an EP site in Microsoft Dynamics AX 2009&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Download and install the Microsoft Analysis Management Objects:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;for SQL Server 2005: &lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=50b97994-8453-4998-8226-fa42ec403d17"&gt;Microsoft SQL Server 2005 Management Objects Collection package &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;for SQL Server 2008: &lt;a href="http://www.microsoft.com/downloads/details.aspx?familyid=228de03f-3b5a-428a-923f-58a033d316e1"&gt;Microsoft Analysis Management Objects package &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;&amp;quot;Client found response content type of &amp;#39;text/html; charset=utf-8&amp;#39;, but expected &amp;#39;text/xml&amp;#39;&amp;quot;&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Ensure SSRS service is running and are able to connect to instance via SQL Server Management Studio.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Additional information can be found in SSRS error log.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Exception from HRESULT: 0X80041FFF&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Change Visual Studio project location to local drive if using a network share&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;The Analysis extension is not seeing the SQL cluster name for Analysis Services when Analysis services is setup on a SQL cluster.&lt;br /&gt;&lt;/strong&gt;&lt;br /&gt;You will get an error similar to this when trying to install Analysis Extension in this environment:&lt;br /&gt;&lt;br /&gt;&lt;span class="style3"&gt;Connecting to SQL Server 2005 Analysis Services on server &amp;#39;SQL02&amp;#39; and instance &amp;#39;MSOLAP$ANALYSIS&amp;#39;. &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;A connection cannot be made. Ensure that the server is running. &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;No connection could be made because the target machine actively refused it 127.0.0.1:2383 &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;An error occurred while Setup was connecting to SQL Server Analysis Services instance &amp;#39;MSOLAP$ANALYSIS&amp;#39; on server &amp;#39;SQL02&amp;#39;. &lt;/span&gt;&lt;br class="style3" /&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;An error occurred while Setup was connecting to SQL Server Analysis Services instance &amp;#39;MSOLAP$ANALYSIS&amp;#39; on server &amp;#39;SQL02&amp;#39;. &lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;The workaround is to manually run the script to create the Dynamics AX OLAP db from the AX 2009 CD.&lt;br /&gt;&lt;br /&gt;Navigate to this folder: \support\Analysis Services\Scripts on the Microsoft Dynamics AX 2009 installation CD. &lt;br /&gt;Then run the dynamicsax.xmla script from within SQL Management Studio (connected to the SSAS instance).&lt;br /&gt;&lt;br /&gt;This script will create the Dynamics AX OLAP database.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;BC Proxy account fails to start for the SSRS reports in Enterprise Portal with RPC exception 5&lt;br /&gt;&lt;/strong&gt;&lt;br /&gt;When Enterprise Portal starts for the first time and displays SSRS reports, normally two Business Connectors are started. After a period of time or if the impersonated web user logs out for the SSRS Proxy account you may experience an RPC error 5 access denied and the SSRS reports will no longer display in Enterprise Portal.&lt;br /&gt;&lt;br /&gt;Example &lt;span class="style3"&gt;Event Type: Error&lt;/span&gt; &lt;br /&gt;Error: &lt;br /&gt;&lt;span class="style3"&gt;Event Source: Dynamics .NET Business Connector 5.0 &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Event Category: None &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Event ID: 180 &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Date: 10/7/2008 &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Time: 6:21:04 PM &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;User: N/A &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Computer: AX2009 &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Description: &lt;/span&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;Microsoft Dynamics AX Business Connector Session 18. &lt;/span&gt;&lt;br class="style3" /&gt;&lt;br class="style3" /&gt;&lt;span class="style3"&gt;RPC error: RPC exception 5 in Ping occurred in session 36&lt;/span&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;RPC error 5 can occur if the SSRS Execution account is set in the Reporting Services Configuration Manager. If the account used is the Business Connector proxy account the first startup of the Business Connector will work, but not any subsequent startups unless the IIS application pool if recycled or an IIS reset is done.&lt;br /&gt;&lt;br /&gt;S&lt;strong&gt;SRS 2005 &lt;/strong&gt;&lt;br /&gt;Remove the SSRS execution account through Reporting Services Configuration Manager and ensure the Business Connector account is running the IIS Application Pool for the SSRS web site.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;SSRS 2008&lt;/strong&gt; &lt;br /&gt;Change the SSRS service to start as the Business Connector Proxy account and remove the SSRS execution account through Reporting Services Configuration Manager. &lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: Changing the SSRS account would require a change in the registered SPN&amp;rsquo;s if you are using Kerberos authentication&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td class="style1"&gt;&lt;a name="Troubleshooting_Tips"&gt;&lt;/a&gt;
&lt;h4&gt;Troubleshooting Tips&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Windows SDK for Windows Server 2008 and .NET Framework 3.5 &amp;ndash; only Developer Tools / Windows Development Tools / .NET Development Tools needs to be installed.&lt;/li&gt;
&lt;li&gt;Enable remote errors for SSRS - &lt;a href="http://technet.microsoft.com/en-us/library/aa337165(SQL.90).aspx"&gt;http://technet.microsoft.com/en-us/library/aa337165(SQL.90).aspx&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;br /&gt;3. You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;/li&gt;
&lt;li&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm" target="_blank"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Acronyms_used_in_this_article"&gt;&lt;/a&gt;
&lt;h4&gt;Acronyms used in this article&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;SSRS - SQL Server Reporting Services&lt;/li&gt;
&lt;li&gt;SSAS - SQL Server Analysis Services (sometimes referred as OLAP)&lt;/li&gt;
&lt;li&gt;OLAP - On-Line Analytical Processing&lt;/li&gt;
&lt;li&gt;WSS - Windows SharePoint Services&lt;/li&gt;
&lt;li&gt;MOSS - Microsoft Office SharePoint Server&lt;/li&gt;
&lt;li&gt;BI - Business Intelligence&lt;/li&gt;
&lt;li&gt;EP - Enterprise Portal&lt;/li&gt;
&lt;li&gt;AMO - Analysis Management Objects (part of Microsoft SQL Server)&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=133378&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/2009/default.aspx">2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AS/default.aspx">AS</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AX+2009/default.aspx">AX 2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/BI/default.aspx">BI</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX+2009/default.aspx">Dynamics AX 2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/RS/default.aspx">RS</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/SRS/default.aspx">SRS</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/SSAS/default.aspx">SSAS</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/SSRS/default.aspx">SSRS</category></item><item><title>Resource Page for Application Object Server in Microsoft Dynamics AX 2009</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-application-object-server-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Mon, 13 Feb 2012 16:01:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:034cfb81-b28f-4bf1-bb7e-cd0e426fc114</guid><dc:creator>Larse</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133309</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-application-object-server-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This page is intended to provide a consolidated list of published documentation, tools, as well as tips and tricks for the Application Object Server (AOS) in Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;p&gt;The AOS is dependent on several hardware, software, and network resources for effective operation. Please be sure to include maintenance routines for these resources to ensure the stability of your AOS.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Tools"&gt;Tools&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Acronyms_used_in_this_article"&gt;Acronyms used in this article&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=26568"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;Microsoft Dynamics AX 2009 Installation Guide&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=E3EF211E-5E0E-409D-9708-5381823FE79F"&gt;Microsoft Dynamics AX 2009 Client Help Update&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/DynamicsAX2009sp1.htm#download" target="_blank"&gt;Microsoft Dynamics AX 2009 SP1 Client Help Update&lt;/a&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Note&lt;/strong&gt;: The System and Application Setup Guide can be found in AxSASetup.chm that is included in the updated client help files.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX2009Docs/Dynamics_AX_Known_Issues.htm"&gt;Microsoft Dynamics AX 2009 Known Issues&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-US/library/dd638052.aspx"&gt;Steps to setup AOS, client, workflow, and .NET BC for debugging Workflow &lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;The Dynamics AX kernel hotfixes are cumulative fixes that address issues in the executable and dll files for Dynamics AX. These hotfixes do not modify any X++ code, therefore they do not require full X++ code review when deploying to your environment. The kernel fixes are designed to address stability, performance, and compatibility with other software applications. When you apply a kernel hotfix you do want to do testing and the key areas to focus on are printing, pdf functionality, and integration points. When you apply a kernel hotfix you want to be sure that it is applied on all machines that have a Dynamics AX component, such as the client, AOS, or .Net business connector. If you do run into any issues with the Kernel hotfix you can safely remove the hotfix from the Programs and Features area of the Control Panel.&lt;/p&gt;
&lt;p&gt;It is recommended that you consider regular installation of Kernel rollups in your Microsoft Dynamics AX environments. We find that many times when a customer is experiencing issues with the AOS that installing the latest Kernel hotfix resolves the issue. Therefore to assist our customers and partners with applying the Kernel hotfixes we have started to release the Kernel portion of the Rollup hotfixes for Dynamics AX 2009 as a separate download. This download will have &amp;quot;_BinaryOnly&amp;quot; in the file name. The one without &amp;quot;_BinaryOnly&amp;quot; contains both the Application and Kernel. This way customers can install just the Kernel portion of the Rollup hotfixes that we provide. Due to Rollup hotfixes receiving, more testing than a regular hotfix we recommend that you apply the latest kernel Rollup hotfix unless your issue has been resolved in a kernel hotfix since then. Here are the links to the latest kernel hotfix - To find the latest kernel Rollup see the Hotfix Rollups released for Microsoft Dynamics AX 2009 section of &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;To determine which Kernel rollup is currently applied to your AOS you can go to &lt;br /&gt;C:\Program Files\Microsoft Dynamics AX\{Version Number}\Server\{Instance Name}\Bin and find the ax32Serv.exe file. &lt;br /&gt;Right click on this file and select properties. Go to the details tab (version tab on Windows 2003 Server) and find the number for Product version. You can then use the website listed below to determine the service pack and rollup that you are running. &lt;br /&gt;&lt;br /&gt;&lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2009/07/01/overview-ax-kernel-build-numbers.aspx"&gt;Overview of Dynamics AX build numbers &lt;/a&gt;&lt;br /&gt;&lt;br /&gt;** &lt;strong&gt;Note&lt;/strong&gt;: The path could include Program Files(x86) if your AOS is on a 64 bit machine and you have Dynamics AX 4.0&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280"&gt;&amp;quot;How Do I&amp;quot; Videos - Microsoft&amp;nbsp;Dynamics AX on MSDN&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:9pt;font-family:&amp;#39;Arial&amp;#39;,&amp;#39;sans-serif&amp;#39;;color:#333333;"&gt;&lt;a title="Part 1" href="https://mbs2.microsoft.com/fileexchange/?fileID=dcc6174d-50c6-44fc-8ea3-9a6d972eacdf"&gt;Part 1 - Understanding Crashes, Hangs, and Memory Leaks&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size:9pt;font-family:&amp;#39;Arial&amp;#39;,&amp;#39;sans-serif&amp;#39;;color:#333333;"&gt;&lt;span style="font-size:9pt;font-family:&amp;#39;Arial&amp;#39;,&amp;#39;sans-serif&amp;#39;;color:#333333;"&gt;&lt;a title="Part 2" href="https://mbs2.microsoft.com/fileexchange/?fileID=2bbd289d-17c5-4071-a5bc-ec714e1f431a"&gt;Part 2 &amp;ndash; How to gather data for support&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/whitepapers/ax_improveaosstability.htm?printpage=false&amp;amp;stext=aos%20stability" target="_blank"&gt;AOS stability whitepaper&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2009/06/08/why-does-the-server-need-to-free-resources-and-terminates-client-sessions.aspx"&gt;AOS hang definition blog&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2010/05/12/possibilities-to-create-memory-dumps-from-crashing-processes.aspx"&gt;AOS memory leak definition blog &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/support/documentation/whitepapers/ax2009patching.htm" target="_blank"&gt;Microsoft Dynamics AX 2009 patching white paper&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=aos&amp;amp;sections=13916"&gt;AOS Information on &lt;strong&gt;NA Support Blog Site&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=aos&amp;amp;sections=11388"&gt;AOS Information on &lt;strong&gt;EMEA Support Blog Site&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/search/AskAquestionResults.aspx?s=33&amp;amp;d=dynamics%20ax%20aos&amp;amp;q=dynamics+ax%20aos&amp;amp;sections=33&amp;amp;ctypes=forum"&gt;AOS for Microsoft Dynamics AX on &lt;strong&gt;Community Forums&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Tools"&gt;&lt;/a&gt;
&lt;h4&gt;Tools&lt;/h4&gt;
&lt;p&gt;How to gather a crash dump/what information to provide to support&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/11/29/how-to-use-adplus-for-aos-crashes.aspx"&gt;Steps to run ADPlus for AOS Crashes &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/10/18/aos-crash-hang-or-memory-leak-debugging-tools.aspx"&gt;Steps to run ProcDump for AOS Hangs and Memory Leaks&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/10/18/steps-to-trace-an-ax-session-in-the-application-event-log-back-to-a-user.aspx"&gt;Steps to trace a session in the application event log back to a user&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Common_Problems_&amp;amp;_Solutions"&gt;&lt;/a&gt;
&lt;h4&gt;Common Problems &amp;amp; Solutions&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;We have found that in a number of AOS crash cases they are resolved by installing the latest kernel hotfix. Therefore it is recommended that you consider implementing the latest kernel rollup as part of your maintenance. This could mean applying the latest kernel rollup once a quarter. Since the kernel hotfixes are cumulative, easy to uninstall, and do not include X++ fixes they are typically able to be installed with a lot less effort than an application hotfix. We do recommend that you apply the kernel rollup in a non-production environment and do some testing before applying it in your production environment. Please see the information from the &lt;a href="https://mbs.microsoft.com/customersource/documentation/howtodocuments/ax_aos_resources.htm?printpage=false#patching" target="_blank"&gt;AX Kernel Patching&lt;/a&gt; section on how to update to the latest kernel hotfix rollup.&lt;/li&gt;
&lt;li&gt;If you implement code when users are in the system you could have cache or data access issues that result in an AOS crash. Therefore, when implementing code in your production environment it is recommended that you do so when users are not in the system. If you are going to import an xpo make sure that you shut down all but one AOS during the process. You may also want to consider then shutting down that last AOS, deleting the axapd.aoi file, and restarting one AOS so that the axapd.aoi file gets rebuilt.&lt;/li&gt;
&lt;li&gt;Verify that all of your Microsoft Dynamics AX components are on the same build. We have found that if there are rpc call changes in a kernel build and a machine is inadvertently missed during the Kernel hotfix install that it can result in AOS crashes.&lt;/li&gt;
&lt;li&gt;If possible separate each AOS by process/component. So for example if you use Dynamics AX clients, Enterprise Portal, and you heavily utilize batch processing you could have each of these connect to its own AOS.&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Troubleshooting_Tips"&gt;&lt;/a&gt;
&lt;h4&gt;Troubleshooting Tips&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;953375"&gt;KB 953375&lt;/a&gt; - How to find a user ID that is associated with a session ID of a &amp;quot;RPC error: RPC exception 1726 occurred in session [SessionID]&amp;quot; error message in the Application log on the AOS server in Microsoft Dynamics AX&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;953374"&gt;KB 953374 &lt;/a&gt;- You receive a warning message in the Application log on the AOS server in Microsoft Dynamics AX: &amp;quot;SPID [SPID_number] for Session Id [SessionID], is still present in the database. Please delete the SPID from the database&amp;quot;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;950802"&gt;KB 950802 &lt;/a&gt;- Error message in the Application log on a computer that is running Microsoft Dynamics AX Application Object Server: &amp;quot;RPC error: Client provided an invalid session ID [X]&amp;quot;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/emeadaxsupport/archive/2010/02/17/reformatted-checking-database-entries-after-restoring-a-microsoft-dynamics-2009-sql-database-to-another-domain-or-environment.aspx"&gt;Setting to change after restoring the database.&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Here are some events from the AOS machines application event that can be useful when managing an AOS:&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;Event Log Entries&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;How to Troubleshoot&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Event ID 149. Object Server 01: Ready for operation&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;Use this to verify the AOS build/version information from the kernel build section.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Event ID 172.&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;Use this to verify the .Net Business Connector build. This is helpful if you think the issue is related to components not being on the same build.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Event ID 1000&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;Use this information along with any Event Id&amp;rsquo;s of 1001 to confirm the times when the AOS crashes.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Event ID 1001&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;This indicates that they have the option marked to send mini memory dumps to the Watson site. Pass the contents of this event on to your Escalation Engineer so they can review it to see if there is information that points to the issue.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Object Server 01: RPC error: RPC exception 1726 occurred in session X&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;This means that the AOS had data to send back to the client but the client was no longer available. You can see this if users are ending task on the client when they think processes are hung. If the user does this repeatedly in a short time it can cause an AOS crash or it could point to a process that has a problem and causes an AOS crash. Follow the steps in &lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/10/18/steps-to-trace-an-ax-session-in-the-application-event-log-back-to-a-user.aspx"&gt;blog&lt;/a&gt; on how to trace a session back to a user. This way you can try to determine the process the user was doing and possibly trace that process.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Object Server 01: No ping from XX. Terminating the session&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;This error message occurs when the AOS tries to ping the client and does not get a response. You can see this if users are ending task on the client when they think processes are hung. If the user does this repeatedly in a short time it can cause an AOS crash or it could point to a process that has a problem and causes an AOS crash. Follow the steps in &lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/10/18/steps-to-trace-an-ax-session-in-the-application-event-log-back-to-a-user.aspx"&gt;blog&lt;/a&gt; on how to trace a session back to a user. This way you can try to determine the process the user was doing and possibly trace that process.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Object Server 01: SPID XX for session id XX is still present in the database. Please delete the SPID from the database.&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;&amp;nbsp;This means that the SQL Server is still processing data from a client session that was terminated. Especially if you see these right before a crash find out the user that this session belongs to using the steps from &lt;a href="http://blogs.msdn.com/b/axsupport/archive/2010/10/18/steps-to-trace-an-ax-session-in-the-application-event-log-back-to-a-user.aspx"&gt;blog&lt;/a&gt;. This will help you determine the user who had a process running but was no longer in the Dynamics AX client. Find out the process they were running, if possible, and try to trace that process or see if you can reproduce an AOS crash.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="border-bottom:1px solid #ccc;" valign="top" width="265"&gt;
&lt;p&gt;Object Server 01: Internal version mismatch. Microsoft Dynamics AX Client from MACHINENAME (0.0.0.0) tried to attach with 5.0.1500.4622 revision of AOS kernel.&amp;quot;&lt;/p&gt;
&lt;/td&gt;
&lt;td style="border-bottom:1px solid #ccc;"&gt;
&lt;p&gt;This indicates that the AOS and the client builds do not match and can cause problems. This message was added to kernel build 5.0.1500.4622 and higher. The amount of detail returned will depend if the client is also at that version or above. Check the sysuserlog table for the buildnum and computername of clients connecting from an earlier build than the AOS. Example: select distinct(BUILDNUM) from SYSUSERLOG where CREATEDDATETIME &amp;gt; &amp;#39;2011-01-01&amp;#39;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts.htm"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Acronyms_used_in_this_article"&gt;&lt;/a&gt;
&lt;h4&gt;Acronyms used in this article&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;WSS &amp;ndash; Windows SharePoint Services&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=133309&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/2009/default.aspx">2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AOS/default.aspx">AOS</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX/default.aspx">Dynamics AX</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Resource+pages/default.aspx">Resource pages</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/troubleshooting/default.aspx">troubleshooting</category></item><item><title>Resource Page for Invoice Settlements/Discounts/Reversals in Microsoft Dynamics AX 2009</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-invoice-settlements-discounts-reversals-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Mon, 13 Feb 2012 15:54:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:6d4e2198-515a-4469-9ba9-0345ae5a0783</guid><dc:creator>Jeremy Tandeski</dc:creator><slash:comments>3</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133293</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-invoice-settlements-discounts-reversals-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This webpage is intended to provide a consolidated list of published documentation, tools, as well as tips and tricks for the AR and AP Invoice and Payment Settlements/Discounts/Reversal functionality in Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt; &lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt; &lt;/li&gt;
&lt;li&gt;&lt;a href="#Acronyms_used_in_this_article"&gt;Acronyms used in this article&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/whitepapers/ax2009_changestosettlements" target="_blank"&gt;Changes to Settlements in Rollup 5 White Paper&lt;/a&gt; (English)&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/ax2009docs/MicrosoftDynamicsAX2009Rollup5SkontoundOPAusgleich.pdf" target="_blank"&gt;Changes to Settlements in Rollup 5 White Paper&lt;/a&gt; (German)&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/fileexchange/?fileID=aa9e6def-8b3c-4e2b-b27a-26b75b975c4d" target="_blank"&gt;Microsoft AX 2009 AR and AP Settlements.zip&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280" target="_blank"&gt;&amp;ldquo;How do I&amp;rdquo; videos &amp;ndash; Microsoft Dynamics AX on MSDN&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;div&gt;&lt;/div&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/search/AskAquestionResults.aspx?s=33&amp;amp;d=Invoice%20Settlements%20Reversals%20Microsoft%20Dynamics%20AX%202009&amp;amp;q=Invoice+Settlements%20Reversals%20Microsoft%20Dynamics%20AX%202009&amp;amp;sections=33&amp;amp;ctypes=forum"&gt;Settlements / Reversals information for Microsoft Dynamics AX on Community Forums&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh545515.aspx"&gt;Configuring customer payment settlements for Microsoft Dynamics AX on TechNet&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/hh545531.aspx"&gt;Customer payment settlement scenarios for Microsoft Dynamics AX on TechNet&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/axsupport/archive/2012/06/11/can-t-find-the-packing-slip-during-invoice-matching.aspx"&gt;Can&amp;#39;t find the packing slip during invoice matching on MSDN blogs&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;Changes to the settlement functionality for Microsoft Dynamics AX 2009 were introduced in Microsoft Dynamics AX Rollup 5 (RU 5) or higher.&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;AX 2009 Rollup 5:&amp;nbsp; &lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;982811"&gt;KB 982811&lt;/a&gt; - Build # 5.0.593.1287&lt;/li&gt;
&lt;li&gt;AX 2009 Service pack 1 Rollup 5:&amp;nbsp; &lt;a href="https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;982812"&gt;KB 982812&lt;/a&gt; - Build # 5.0.1500.2985&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;It is recommended that you consider regular installation of Kernel rollups in your Microsoft Dynamics AX environments. To find the latest Rollup see the Hotfix Rollups released for Microsoft Dynamics AX 2009 section of &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;You can then use the website listed below to determine the service pack and rollup that you are running:&lt;br /&gt;&lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2009/07/01/overview-ax-kernel-build-numbers.aspx"&gt;Overview of Dynamics AX build numbers &lt;/a&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Acronyms_used_in_this_article"&gt;&lt;/a&gt;
&lt;h4&gt;Acronyms used in this article&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;A/R - Accounts Receivable&lt;/li&gt;
&lt;li&gt;A/P - Accounts Payable&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=133293&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Accounts+Payable/default.aspx">Accounts Payable</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Accounts+Receivable/default.aspx">Accounts Receivable</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AP/default.aspx">AP</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AR/default.aspx">AR</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/AX+Resource+Page/default.aspx">AX Resource Page</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Customer/default.aspx">Customer</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Discounts/default.aspx">Discounts</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Invoice/default.aspx">Invoice</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Microsoft+Dynamics+AX+2009/default.aspx">Microsoft Dynamics AX 2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Payment/default.aspx">Payment</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Reversal/default.aspx">Reversal</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Rollup+5/default.aspx">Rollup 5</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/RU+5/default.aspx">RU 5</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Settlements/default.aspx">Settlements</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Vendor/default.aspx">Vendor</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Video/default.aspx">Video</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/White+Paper/default.aspx">White Paper</category></item><item><title>Resource Page for Enterprise Portal and Role Centers in Microsoft Dynamics AX 2009 </title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-enterprise-portal-and-role-centers-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Mon, 13 Feb 2012 15:53:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:63beb090-362b-4d79-8d6c-5325ae8e54d3</guid><dc:creator>Jacqueline Olson</dc:creator><slash:comments>5</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133292</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-enterprise-portal-and-role-centers-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This page is intended to provide a consolidated view of relevant documentation, videos, solutions to known issues, links to related resources, as well as community sites for implementing Enterprise Portal and Role Centers for Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_problems..."&gt;Still having problems...&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Acronyms_used_in_this_article"&gt;Acronyms used in this article...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=26568"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://technet.microsoft.com/en-us/library/dd361998.aspx"&gt;Configure a traditional perimeter network for Enterprise Portal&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX/WhitePapers/How%20to%20make%20an%20existing%20Enterprise%20Portal%20site%20SSL%20enabled.pdf"&gt;How to make an existing Enterprise Portal site SSL enabled&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/documentation/howtodocuments/AX2009_SSRS_SSAS_Integration.htm" target="_blank"&gt;SSRS and SSAS Integration for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;There are several known issues that have been resolved with Service Pack 1 and Hotfix Rollups (RUs). It is highly recommended that you apply Service Pack 1 for Microsoft Dynamics AX and the latest RU for Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;p&gt;The latest Hotfix Rollup for Microsoft Dynamics AX is available on Partner/Customer Source under Support &amp;gt; Knowledge Base.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Hint&lt;/strong&gt;: Enter &amp;ldquo;hotfix rollup available for AX 2009&amp;rdquo; into the &amp;lsquo;Search for&amp;rsquo; field of the Knowledge Base search page.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a id="CustomerNotice" name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;NLB Deployment of Enterprise Portal Setup webcast: &lt;a href="http://channel9.msdn.com/posts/diwakarb/Sreencast--Deploying-EP-in-NLB-configuration/"&gt;Stream&lt;/a&gt; or &lt;a href="https://mbs.microsoft.com/fileexchange/?fileID=e5c08c42-7239-4487-869f-96966a6a2ad1" target="_blank"&gt;Download&lt;/a&gt; (WMV-13 MB)&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/dd861544"&gt;Enterprise Portal Deployment Webinar &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280"&gt;&amp;ldquo;How Do I&amp;rdquo; Videos &amp;ndash; Dynamics AX on MSDN &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs2.microsoft.com/fileexchange/?fileID=6717e3bb-0a7d-4835-bdbd-c61c2bc3c733" target="_blank"&gt;Microsoft Dynamics AX 2009 Enterprise Portal Installation Webinar&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a id="support0" name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://social.technet.microsoft.com/Search/en-US/?query=%22enterprise%20Portal%22&amp;amp;ac=8"&gt;Enterprise Portal for Microsoft Dynamics AX 2009 on &lt;strong&gt;TechNet&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/library/aa855178.aspx"&gt;Enterprise Portal for Microsoft Dynamics AX 2009 on &lt;strong&gt;MSDN&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/b/epblog/"&gt;Microsoft Dynamics AX &lt;strong&gt;Enterprise Portal Blog&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=enterprise+portal"&gt;Enterprise Portal information on &lt;strong&gt;NA Dynamics AX Support Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=enterprise%20portal&amp;amp;sections=11388"&gt;Enterprise Portal information on &lt;strong&gt;EMEA Dynamics AX Support Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/search/AskAquestionResults.aspx?s=33&amp;amp;d=enterprise%20portal&amp;amp;q=enterprise+portal&amp;amp;sections=33&amp;amp;ctypes=forum"&gt;Enterprise Portal for Microsoft Dynamics on &lt;strong&gt;Community Forums&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Common_Problems_&amp;amp;_Solutions"&gt;&lt;/a&gt;
&lt;h4&gt;Common Problems &amp;amp; Solutions&lt;/h4&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;&lt;strong&gt;The setup fails to deploy the Microsoft Dynamics AX site template if not licensed for EN-US. &lt;/strong&gt;&lt;br /&gt;&lt;br /&gt;In the DynamicsSetup.txt file, you find the following error: &lt;br /&gt;&lt;br /&gt;Creating new Enterprise Portal Site with following the parameters:\n URL: http://server/sites/DynamicsAX\n Title: Enterprise Portal Site\n LCID: 1033\n OwnerLogin: domain\user Administration Web Service URL: http://server:44901/_layouts/ep/WSSAdmin.asmx Error: The site /sites/DynamicsAX could not be created. The following exception occured: File or arguments not valid for site template &amp;#39;AXSITEDEF#0&amp;#39;.. &lt;br /&gt;&lt;br /&gt;An error occured while Setup was creating a new site. Exception of type &amp;#39;Microsoft.SharePoint.SoapServer.SoapServerException&amp;#39; was thrown. &lt;br /&gt;&lt;br /&gt;File or arguments not valid for site template &amp;#39;AXSITEDEF#0&amp;#39; &lt;br /&gt;Exception of type &amp;#39;Microsoft.SharePoint.SoapServer.SoapServerException&amp;#39; was thrown.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;This issue is solved by applying the hotfix available in &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;960048"&gt;KB 960048.&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: If the Enterprise Portal installation still fails with the same error after applying KB 960048, recompile the SysEpDeployment class on a computer where the Microsoft Dynamics AX Client and the .NET Business Connector are both installed.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;The setup fails if the .NET Business Connector is not installed on the Microsoft Dynamics AX client computer in which the initialization checklist is run. &lt;br /&gt;&lt;br /&gt;If the .NET Business Connector is not installed on the Microsoft Dynamics AX client when the initialization checklist is run, the SysDevelopmentProxy class does not get compiled. If SysDevelopmentProxy class is not compiled, then setup fails to install Enterprise Portal. &lt;br /&gt;&lt;br /&gt;In the DynamicsSetup.txt file, you find the following error: &lt;br /&gt;In SysEPDeployment::clrGenerateProxies... Error executing code: SysDevelopmentProxy (object) has no valid runable code in method &amp;#39;generate&amp;#39;.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;This issue is solved by applying the hotfix available in &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;971185"&gt;KB 971185&lt;/a&gt;. &lt;br /&gt;&lt;br /&gt;Additionally, there is the following workaround:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Manually compile the SysDevelopmentProxy class:
&lt;ul&gt;
&lt;li&gt;Start the Microsoft Dynamics AX 2009 Client on a computer where the .NET Business Connector is also installed.&lt;/li&gt;
&lt;li&gt;Open the AOT window.&lt;/li&gt;
&lt;li&gt;Expand the Classes node.&lt;/li&gt;
&lt;li&gt;Locate the SysDevelopmentProxy class.&lt;/li&gt;
&lt;li&gt;Right-click at the class, and then choose Compile from the context menu.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;If the manual compile does not work, then rebuild the axapd.aoi and then repeat the manual compile. br&amp;gt;&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;The setup fails when the installer uses the NETBIOS domain name instead of the fully qualified domain name&lt;br /&gt;&lt;br /&gt;In the DynamicsSetup.txt file, you find the following error:&lt;br /&gt;&lt;br /&gt;Entering method UpdateBusinessConnectorProxyAccount&lt;br /&gt;An error has occured while Setup was establishing a connection through Business Connector. &lt;br /&gt;Error: Dynamics Adapter CallStaticClassMethod failed. &lt;br /&gt;Leaving method UpdateBusinessConnectorProxyAccount &lt;br /&gt;&lt;br /&gt;The Microsoft Dynamics AX installer reads the .NET Business Connector Proxy account from the System Service Accounts form and truncates the fully qualified domain name (FQDN), to the NETBIOS name. If NETBIOS is not configured on the domain the then the Business Connector Proxy account will not be authenticated and the installer will fail.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Blank out the Business Connector Proxy account in the System Service Accounts form. Run the installer again and you will be allowed to enter in the fully qualified domain name (FQDN) &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: A similar issue can occur if the Business Connector account stored in the Microsoft Dynamics AX database is using the NETBIOS name and the application pool is using the fully qualified name or vise versa. Make both accounts match using format stored in the Microsoft Dynamics AX database.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;The setup fails and the IIS worker process crashes if AMO is not installed. &lt;br /&gt;&lt;br /&gt;In the DynamicsSetup.txt file, you find the following error:br&amp;gt; &lt;br /&gt;An Existing Connection was forcibly closed by remote host&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;The IIS/EP server requires AMO objects to be installed. Install the AMO objects and run setup again. &lt;br /&gt;&lt;br /&gt;Refer to the&lt;a href="http://technet.microsoft.com/en-us/library/dd361988.aspx"&gt; Install prerequisites for Enterprise Portal and Role Centers &lt;/a&gt;page on TechNet for SQL specific version downloads of the SQL Server Analysis Management Objects (AMO)&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;Opening Manage Deployments form generates error when using the 64bit version of WSS &lt;br /&gt;&lt;br /&gt;If you have Windows SharePoint Services(WSS) and the .NET Business Connector installed as 64bit versions, you cannot use the 32bit Microsoft Dynamics AX Client to deploy or update Enterprise Portal sites. &lt;br /&gt;&lt;br /&gt;When you try to open the Manage Deployments form you receive the following error message:&lt;/p&gt;
&lt;p&gt;Manage Deployment cannot be run because Enterprise Portal is not deployed on this computer.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Microsoft Dynamics AX 2009 Service Pack 1 has a new command line utility, AxUpdatePortal.exe, that gets installed in the C:\Program Files\Microsoft Dynamics AX\50\Setup folder that serves this purpose. More information on this utility is available at &lt;a href="http://msdn.microsoft.com/en-us/library/dd261467.aspx"&gt;http://msdn.microsoft.com/en-us/library/dd261467.aspx&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;You can execute the utility with the following command line parameters to update all local Enterprise Portal sites: &lt;br /&gt;&lt;br /&gt;AxUpdatePortal.exe -updateWebSites -iisreset &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt;: On Windows Server 2008 make sure you run AxUpdatePortal.exe from an elevated command prompt. To open an elevated command prompt, click Start, right-click Command Prompt, and then click Run as administrator. More information available on these blogs:&lt;/p&gt;
&lt;p&gt;&lt;a href="http://blogs.msdn.com/solutions/archive/2009/02/04/axupdateportal-utility.aspx"&gt;MSDN&lt;/a&gt; (public) &lt;br /&gt;&lt;a href="http://social.microsoft.com/Forums/en-US/partnerdynamicsax/thread/fd066f90-f180-41ca-9341-8e09c7a532b9"&gt;Dynamics AX Partner Forum&lt;/a&gt; (login required)&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;Please be aware that there is a hotfix &lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;974767"&gt;KB974767&lt;/a&gt;, which will check if you are running AXUpdatePortal in admin mode.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;401 Error on a web site that has Host Headers configured &lt;br /&gt;&lt;br /&gt;When .NET Framework 3.5 Service Pack 1 is installed and the IIS web site has a Host Header configured, the following error occurs: &lt;br /&gt;&lt;br /&gt;The Web site http://server/sites/Dynamics AX was not created correctly. &lt;br /&gt;The remote server returned an error: (401) Unauthorized. &lt;br /&gt;System.Net.WebException &lt;br /&gt;at &lt;br /&gt;System.Net.HttpWebRequest.GetResponse() at Microsoft.Dynamics.Framework.Portal.Deployment.EPFeatureReceiver.CreateAxSitesAndPages(SPWeb site) &lt;br /&gt;at Microsoft.Dynamics.Framework.Portal.Deployment.EPFeatureReceiver.ProvisionAxSite(SPWeb site)&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;The release of .NET Framework 3.5 Service Pack 1 introduced changes to NTLM authentication for HTTPWebRequest. More information on this change is available at &lt;a href="http://msdn.microsoft.com/en-us/library/cc982052.aspx"&gt;http://msdn.microsoft.com/en-us/library/cc982052.aspx&lt;/a&gt; The changes in .NET Framework 3.5 Service Pack 1 include a loopback check security feature that is designed to help prevent reflection attacks on your computer. Therefore, authentication fails if the FQDN or the custom host header that you use does not match the local computer name. &lt;br /&gt;&lt;br /&gt;The changes in .NET Framework 3.5 Service Pack 1makes it necessary to configure the BackConnectionHostNames registry to match the Host Header name on the IIS web site. Adding a registry value tells Windows that the Host Name used in the request is a valid alternate name for the local computer. Refer to one of the Related Articles for detailed steps for editing the BackConnectionHostNames registry key. After making the change in the Registry, reboot the server and repeat Enterprise Portal install. &lt;br /&gt;&lt;br /&gt;Related Information:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://support.microsoft.com/kb/896861/en-us"&gt;KB 896861&lt;/a&gt; - You receive error 401.1 when you browse a Web site that uses Integrated Authentication and is hosted on IIS 5.1 or IIS 6&lt;/li&gt;
&lt;li&gt;&lt;a href="http://support.microsoft.com/kb/956158/en-us"&gt;KB 956158&lt;/a&gt; - You receive an error message when you use SQL Server 2008 Reporting Services: &amp;quot;HTTP 401.1 - Unauthorized: Logon Failed&amp;quot;&lt;/li&gt;
&lt;li&gt;NLB Deployment of Enterprise Portal Setup: &lt;a href="http://channel9.msdn.com/posts/diwakarb/Sreencast--Deploying-EP-in-NLB-configuration/"&gt;Stream&lt;/a&gt; or &lt;a href="https://mbs.microsoft.com/addurl"&gt;Download&lt;/a&gt; (WMV - 13 MB)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;Microsoft Dynamics AX 2009 was only supported with WSS 3.0 SP2, we now support SharePoint 2010 by Appling KB 2278963&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;See &lt;a href="http://blogs.technet.com/b/dynamicsaxse/archive/2010/08/12/new-compatibility-testing-result-august-2010.aspx"&gt;Compatibility Result for Microsoft SharePoint 2010 - August 2010&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2010/09/16/resolving-some-issues-you-may-experience-when-creating-an-ax-2009-role-center-and-enterprise-portal-site-using-sharepoint-server-foundation-2010-after-installing-microsoft-dynamics-ax-2009-sp1-hotfix-2278963.aspx"&gt;Resolving some issues you may experience when creating an AX 2009 Role Center and Enterprise Portal Site using SharePoint Server/Foundation 2010 after installing Microsoft Dynamics AX 2009 SP1 hotfix 2278963 &lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Troubleshooting_Tips"&gt;&lt;/a&gt;
&lt;h4&gt;Troubleshooting Tips&lt;/h4&gt;
&lt;ol&gt;
&lt;li&gt;NET Business Connector session could not be found.&lt;br /&gt;&lt;br /&gt;Possible reasons for this issue:
&lt;ul&gt;
&lt;li&gt;The .NET Business Connector is not installed&lt;/li&gt;
&lt;li&gt;The wrong version of the .NET Business Connector is installed&lt;/li&gt;
&lt;li&gt;The .NET Business Connector non-interactive configuration is wrong&lt;/li&gt;
&lt;li&gt;The application pool does not match the .NET Business Connector account stored in the Microsoft Dynamics AX database (See issue above)&lt;/li&gt;
&lt;li&gt;In some environments the application pool must match the FQDN, which is stored in the Microsoft Dynamics AX database. (i.e&amp;hellip; local.net\BCProxy vs. local\BCProxy )&lt;/li&gt;
&lt;li&gt;You may need to blank out the .NET Business Connector in the AX database and enter the account in the Microsoft Dynamics AX 2009 installer.&lt;/li&gt;
&lt;li&gt;The proxy classes are not compiled in the Microsoft Dynamics AX 2009 client on a machine where the .NET Business Connector is installed (see sysdevelopmentProxy issue above).&lt;/li&gt;
&lt;li&gt;Missing Business Connector or EP Framework license keys.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;The 404 error generally means the site creation did not complete successfully.&lt;br /&gt;&lt;br /&gt;Possible reasons for this issue:
&lt;ul&gt;
&lt;li&gt;The application pool is not using the .NET Business Connector proxy account&lt;/li&gt;
&lt;li&gt;The user who is creating the site does not have the proper permission in Microsoft Dynamics AX&lt;/li&gt;
&lt;li&gt;The user with being given administrator privileges on the web site being created (in the create site UI) does not have permission in the proper permissions in Microsoft Dynamics AX. The Microsoft Dynamics AX user account should be logged into the server and not only logged into SharePoint Central Admin webpage.&lt;/li&gt;
&lt;li&gt;The Master page for Microsoft Dynamics AX is not available in the site definition (C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\SiteTemplates\AXSITEDEF\defaultax.master).&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_problems..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having problems...&lt;/h4&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact&lt;a href="mailto:ITMBSSUP@microsoft.com"&gt; ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers: &lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login) &lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Acronyms_used_in_this_article"&gt;&lt;/a&gt;
&lt;h4&gt;Acronyms used in this article&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;EP &amp;ndash; Enterprise Portal&lt;/li&gt;
&lt;li&gt;WSS &amp;ndash; Windows SharePoint Services&lt;/li&gt;
&lt;li&gt;MOSS &amp;ndash; Microsoft Office SharePoint Services&lt;/li&gt;
&lt;li&gt;SP &amp;ndash; Service Pack&lt;/li&gt;
&lt;li&gt;RU &amp;ndash; Hotfix Rollup&lt;/li&gt;
&lt;li&gt;NLB &amp;ndash; Network Load Balancing&lt;/li&gt;
&lt;li&gt;SSRS &amp;ndash; Microsoft SQL Server Reporting Services&lt;/li&gt;
&lt;li&gt;SSAS &amp;ndash; Microsoft SQL Server Analysis Services (sometimes referred as OLAP)&lt;/li&gt;
&lt;li&gt;AMO &amp;ndash; Analysis Management Objects (part of Microsoft SQL Server)&lt;/li&gt;
&lt;li&gt;BC &amp;ndash; Business Connector&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;!-- End Body --&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=133292&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Enterprise+Portal/default.aspx">Enterprise Portal</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Microsoft+Dynamics+AX+2009/default.aspx">Microsoft Dynamics AX 2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Resource+Page/default.aspx">Resource Page</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Role+Center/default.aspx">Role Center</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Role+Centers/default.aspx">Role Centers</category></item><item><title>Resource Page for Workflow in Microsoft Dynamics AX 2009 </title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-workflow-in-microsoft-dynamics-ax-2009.aspx</link><pubDate>Mon, 13 Feb 2012 15:52:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:c4ad1388-0764-46ae-aca1-501448a3cad5</guid><dc:creator>Larse</dc:creator><slash:comments>3</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133290</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/resource-page-for-workflow-in-microsoft-dynamics-ax-2009.aspx#comments</comments><description>&lt;p&gt;This page is intended to provide a consolidated list of published documentation, sources of information, known issues, solutions as well as tips and tricks for troubleshooting Workflow for Microsoft Dynamics AX 2009.&lt;/p&gt;
&lt;div style="background-color:#ffc;padding:10px;"&gt;&lt;strong&gt;Important Note:&lt;/strong&gt; Many of the links on this page go to CustomerSource. &lt;a href="http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx"&gt;Learn more about CustomerSource and how to sign in&lt;/a&gt;&lt;/div&gt;
&lt;h4&gt;On this page:&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="#Top_Downloads"&gt;Top Downloads&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Critical_Hotfixes"&gt;Critical Hotfixes&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Featured_Videos"&gt;Featured Videos&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Related_Resources"&gt;Related Resources&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Common_Problems_&amp;amp;_Solutions"&gt;Common Problems &amp;amp; Solutions&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Troubleshooting_Tips"&gt;Troubleshooting Tips&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="#Still_having_trouble..."&gt;Still having trouble...&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;hr /&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Top_Downloads"&gt;&lt;/a&gt;
&lt;h4&gt;Top Downloads&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/download/en/details.aspx?id=26568"&gt;System Requirements for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;&amp;nbsp;Hot Fixes Released for Microsoft Dynamics AX 2009 &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=4B681C44-D944-4B3F-B846-1E2A025569FD"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Installation Guide &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=E3EF211E-5E0E-409D-9708-5381823FE79F"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Client Help Update &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/customersource/downloads/servicepacks/DynamicsAX2009sp1.htm#download" target="_blank"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 SP1 Client Help Update &lt;/a&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Note&lt;/strong&gt;: The System and Application Setup Guide can be found in AxSASetup.chm that is included in the updated client help files.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/downloads/customer/AX2009Docs/Dynamics_AX_Known_Issues.htm"&gt;&amp;nbsp;Microsoft Dynamics AX 2009 Known Issues &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-US/library/dd638052.aspx"&gt;&amp;nbsp;Steps to setup AOS, client, workflow, and .NET BC for debugging Workflow&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Critical_Hotfixes"&gt;&lt;/a&gt;
&lt;h4&gt;Critical Hotfixes&lt;/h4&gt;
&lt;p&gt;Most of the Critical Workflow hotfixes are included in &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Rollup 4 (RU4)&lt;/a&gt; or higher; To find the latest Rollup see &lt;a href="https://mbs.microsoft.com/customersource/downloads/hotfixes/ax2009hotfixlist.htm?printpage=false" target="_blank"&gt;Hot Fixes Released for Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;The following KB articles can be applied separately, but it is recommended to move to the latest Rollup Hotfixes.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;973439"&gt;KB973439&lt;/a&gt; - The workflow keeps retrying when a time-out exception error occurs in Microsoft Dynamics AX 2009 with Service Pack 1 installed&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;973492"&gt;KB973492&lt;/a&gt; - Only one workflow works when you run several workflows on a single form in Microsoft Dynamics AX 2009&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;971260"&gt;KB971260&lt;/a&gt; - A workflow record is stuck in a pending status in a batch queue in Microsoft Dynamics AX 2009&lt;/li&gt;
&lt;li&gt;&lt;a href="https://mbs.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb$en-us;2398999"&gt;KB2398999&lt;/a&gt; - Workflow fails intermittently when two AOS instances are marked to process workflow batch groups and change in AOS configuration requires restart .&lt;br /&gt;&lt;br /&gt;Details:&lt;br /&gt;The symptom of KB 2398999 can also be identified as performance issues when messages are left in the workflowmessagetable. In order to determine if this is the case, you should run the following SELECT statement: &lt;br /&gt;&lt;br /&gt;Select * from WORKFLOWMESSAGETABLE where MESSAGELIFECYCLESTATE =1 and MESSAGETYPE =15 &lt;br /&gt;&lt;br /&gt;If a larger number (1000+) of records are returned then the above hotfix is required. To fully resolve the issue you need to remove the current records and apply KB 2398999, which will prevent any new orphaned records from getting stuck in queue. Use the following SQL statement to remove the orphaned records.&lt;br /&gt;&lt;br /&gt;Delete from WORKFLOWMESSAGETABLE where MESSAGETYPE =15 &lt;br /&gt;Note: If you need to debug workflow code running in batch, Critical Kernel hotfixes for Batch processing and fixes for debugging workflow in batch are included in kernel Rollup Hotfix (RU6 Binary only download) or higher.&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Featured_Videos"&gt;&lt;/a&gt;
&lt;h4&gt;Featured Videos&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-us/dynamics/ax/cc507280"&gt;&amp;ldquo;How Do I&amp;rdquo; Videos &amp;ndash; Microsoft Dynamics AX on MSDN&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Related_Resources"&gt;&lt;/a&gt;
&lt;h4&gt;Related Resources&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="http://social.technet.microsoft.com/Search/en-US?query=dynamics%20ax%20workflow&amp;amp;beta=0&amp;amp;ac=3"&gt;Workflow for Microsoft Dynamics AX on &lt;strong&gt;TechNet&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://msdn.microsoft.com/en-US/library/cc616520.aspx"&gt;Troubleshooting Workflow on &lt;strong&gt;MSDN&lt;/strong&gt; &lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=workflow&amp;amp;sections=13916"&gt;Workflow information on &lt;strong&gt;NA Dynamics AX Support Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="http://blogs.msdn.com/search/searchresults.aspx?q=workflow&amp;amp;sections=13916"&gt;Workflow information on&lt;strong&gt; EMEA Dynamics AX Support Blog&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="https://community.dynamics.com/search/AskAquestionResults.aspx?s=33&amp;amp;d=ax%202009%20workflow&amp;amp;q=ax+2009%20workflow&amp;amp;sections=33&amp;amp;ctypes=forum"&gt;Workflow for Microsoft Dynamics AX on &lt;strong&gt;Community Forums&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Common_Problems_&amp;amp;_Solutions"&gt;&lt;/a&gt;
&lt;h4&gt;Common Problems &amp;amp; Solutions&lt;/h4&gt;
&lt;p&gt;This section lists the most common issues encountered in Workflow for Microsoft Dynamics&amp;reg; AX and the solution recommended by the Microsoft Dynamics&amp;reg; AX Support team. Please note that there may be some different setting required for installing workflow with IIS 6.0, IIS 7.0, or IIS 7.5. You may need to work with IIS resources for IIS related errors or problems.&lt;/p&gt;
&lt;table cellspacing="4" cellpadding="0" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;Workflow documents are not processing in a development/ test environment after restoring the database or in a production environment after changing batch or AOS server configuration.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;The server setup, batch groups, and Workflow URL may be incorrect and would need to be changed for the new Environment.&lt;/p&gt;
&lt;p&gt;See &lt;a href="http://blogs.msdn.com/emeadaxsupport/archive/2010/02/17/reformatted-checking-database-entries-after-restoring-a-microsoft-dynamics-2009-sql-database-to-another-domain-or-environment.aspx"&gt;Checking Database entries after restoring a Microsoft Dynamics 2009 SQL Database to another Domain or Environment&lt;/a&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;See &lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2010/01/05/unable-to-validate-the-ax-2009-workflow-webservice-url-on-a-windows-server-2008-r2-x64.aspx"&gt;Unable to validate the AX 2009 Workflow Webservice URL&lt;/a&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;Use this information along with any Event Id&amp;rsquo;s of 1001 to confirm the times when the AOS crashes.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td bgcolor="#f1f1f1" valign="top" width="100"&gt;
&lt;p&gt;Issue&lt;/p&gt;
&lt;/td&gt;
&lt;td bgcolor="#f1f1f1"&gt;
&lt;p&gt;When I manually browse any aspx pages in the Workflow virtual directory I get a HTTP Error: 404.17&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td valign="top" width="100"&gt;
&lt;p&gt;Solution&lt;/p&gt;
&lt;/td&gt;
&lt;td&gt;
&lt;p&gt;See &lt;a href="http://blogs.msdn.com/b/emeadaxsupport/archive/2010/07/07/unable-to-validate-workflow-url-in-ax-2009-get-the-following-error-the-request-failed-with-http-status-405-method-not-allowed.aspx"&gt;Troubleshoot Error 404.17 - Not Found&lt;/a&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Troubleshooting_Tips"&gt;&lt;/a&gt;
&lt;h4&gt;Troubleshooting Tips&lt;/h4&gt;
&lt;p&gt;If you are testing workflow and do not wish to wait for the batch job to process, you may run the workflow tutorial instead. To do this in Microsoft Dynamics AX go to AOT | Forms | Tutorial_WorkflowProcessor. DO NOT use the Tutorial_WorkflowProcessor in production as you can inadvertently remove records from queue if you click the Clear button. &lt;br /&gt;&lt;br /&gt;&lt;a href="http://blogs.msdn.com/emeadaxsupport/archive/2010/02/17/reformatted-checking-database-entries-after-restoring-a-microsoft-dynamics-2009-sql-database-to-another-domain-or-environment.aspx"&gt;&lt;strong&gt;Settings to change after restoring the database.&lt;/strong&gt;&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;Deployment Recommendations:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create a dedicated batch group for workflow and use the workflow configuration to set the batch jobs to the new batch group&lt;/li&gt;
&lt;li&gt;If you have high volume or time sensitive workflows you may want to dedicate an AOS server to process the workflow batch tasks&lt;/li&gt;
&lt;li&gt;If you are developing a custom workflow process be sure to add code to not allow a delete on the transactional record, while there are active workflows in process. Doing so can orphan the workflow records and cause performance issues&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Long processing times for workflow batch jobs&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;There may be times when the workflow batch jobs are taking longer than normal to process workflow documents where user assignments are made.&amp;nbsp; This can happen when old workflows are left in the system and not completed or are canceled.&amp;nbsp; The following SQL statements can be used to help identify this issue and aid you in locating the documents that may need to be cancelled.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The following SQL statement will check for a wide recid variance that may cause performance issues:&lt;br /&gt;&lt;br /&gt;&lt;em&gt;Select MAX(recid)-MIN(recid) from WORKFLOWMESSAGETABLE where MESSAGELIFECYCLESTATE = 1&lt;br /&gt;&lt;br /&gt;&lt;/em&gt;&lt;strong&gt;Notes:&lt;/strong&gt;
&lt;ul&gt;
&lt;li&gt;If you get NULL as a result this indicates there is nothing in the queue to be processed/&lt;/li&gt;
&lt;li&gt;If you get a very high number then it may take several passes of the workflow batches to process all the records in the queue.&lt;/li&gt;
&lt;li&gt;If you have very old records in the queue you may want to check the status of the document and cancel it if needed to get rid of the wide variance.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;The following SQL statement will return the workflowcontextrecid, workflowcontexttableid of the records currently in queue&lt;br /&gt;&lt;br /&gt;&lt;em&gt;select workflowcontextrecid, workflowcontexttableid, WORKFLOWCORRELATIONID, * from WORKFLOWMESSAGETABLE where MESSAGELIFECYCLESTATE = 1&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;The following SQL statement will return the table ID and the table name of the document source for workflow documents in queue&lt;br /&gt;&lt;br /&gt;&lt;em&gt;select tableid, name from SQLDICTIONARY where fieldid = 0 and tableid in (select workflowcontexttableid from WORKFLOWMESSAGETABLE where MESSAGELIFECYCLESTATE = 1)&lt;/em&gt;&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note &lt;/strong&gt;Use the results of the above SQL table name to look at the recid in the source document table.&lt;/li&gt;
&lt;li&gt;The following sample SQL statement returns the underlying source document to check if the workflow should be canceled or deleted&lt;br /&gt;&lt;br /&gt;&lt;em&gt;select * from PURCHREQTABLE where RECID = &amp;#39;5637144826&amp;#39;&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;Use the following SQL statement to return the record in the workflow history form, find the&amp;nbsp; WORKFLOWCORRELATIONID from the InstanceNumber from the WORKFLOWMESSAGETABLE, and then and use that GUID in the CORRELATIONID of the WORKFLOWTRACKINGSTATUSTABLE WORKFLOWCORRELATIONID &lt;br /&gt;&lt;br /&gt;&lt;em&gt;select INSTANCENUMBER,* from WORKFLOWTRACKINGSTATUSTABLE where CORRELATIONID = &amp;#39;C1919766-6C63-42DC-92E8-6B3FD1D8BDC0&amp;#39;&lt;/em&gt;&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Note&lt;/strong&gt; Once you know the instance Number filter in the Workflow tracking table, you can then cancel the workflow process and make sure all records process out of the queue before testing newly submitted ones.&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;table cellspacing="0" cellpadding="4" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a name="Still_having_trouble..."&gt;&lt;/a&gt;
&lt;h4&gt;Still having trouble...&lt;/h4&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;
&lt;p&gt;If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact&amp;nbsp;&amp;nbsp; &lt;a href="mailto:ITMBSSUP@microsoft.com"&gt;ITMBSSUP@microsoft.com&lt;/a&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Ask the community of users like yourself through the Microsoft Dynamics AX Community &lt;a href="https://community.dynamics.com/product/ax/default.aspx"&gt;here&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;For Technical support questions, contact your partner, or if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics Technical Support from CustomerSource or PartnerSource under Support &amp;gt;&amp;gt; New Support Request&lt;/li&gt;
&lt;li&gt;&amp;nbsp;You can also contact Microsoft Dynamics Technical Support by phone using these links for country specific phone numbers:&lt;br /&gt;Partners &amp;ndash; &lt;a href="https://mbs.microsoft.com/partnersource/supportcenter"&gt;Global Support Contacts&lt;/a&gt; (requires PartnerSource login)&lt;br /&gt;Customers &amp;ndash; &lt;a href="https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm"&gt;Global Support Contacts&lt;/a&gt; (requires CustomerSource login)&lt;/li&gt;
&lt;/ol&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;a href="#top"&gt;Top&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;&lt;img src="https://community.dynamics.com/aggbug.aspx?PostID=133290&amp;AppID=622&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</description><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/2009/default.aspx">2009</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Dynamics+AX/default.aspx">Dynamics AX</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Resource+pages/default.aspx">Resource pages</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/troubleshooting/default.aspx">troubleshooting</category><category domain="https://community.dynamics.com/ax/b/axresources/archive/tags/Workflow/default.aspx">Workflow</category></item><item><title>Microsoft Dynamics AX Resource Pages</title><link>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/microsoft-dynamics-ax-resource-pages.aspx</link><pubDate>Mon, 13 Feb 2012 15:51:00 GMT</pubDate><guid isPermaLink="false">f7860544-fd88-4f76-8c0c-6920dd39f354:4814f216-8dc3-4489-9832-33ce5fc2b000</guid><dc:creator>Jamie Christensen</dc:creator><slash:comments>2</slash:comments><wfw:commentRss xmlns:wfw="http://wellformedweb.org/CommentAPI/">https://community.dynamics.com/ax/b/axresources/rsscomments.aspx?WeblogPostID=133291</wfw:commentRss><comments>https://community.dynamics.com/ax/b/axresources/archive/2012/02/13/microsoft-dynamics-ax-resource-pages.aspx#comments</comments><description>&lt;p&gt;We are proud to introduce a new series of pages which are meant to provide a consolidated list of published documentation, sources of information, known issues, solutions as well as tips and tricks for troubleshooting specific support topics within Microsoft Dynamics AX.&amp;nbsp; This information is gathered together by our Microsoft Dynamics AX Support, Development, and Documentation teams and is the same information our Support Engineers utilize when troubleshooting issues.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Please make sure to view these pages to get the most relevant information as we will add content to them as we create or discover it.&amp;nbsp; You can also always find these pages within CustomerSource and PartnerSource easily by searching for &amp;#39;resource page&amp;#39;.&lt;/p&gt;
&lt;p&gt;The current Resource Pages we have available today on the community site are:&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/13/resource-page-for-enterprise-portal-and-role-centers-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for Enterprise Portal and Role Centers in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/13/resource-page-for-application-object-server-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for Application Object Server (AOS) in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/13/resource-page-for-invoice-settlements-discounts-reversals-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for Invoice Settlements/Discounts/Reversals in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/13/resource-page-for-workflow-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for Workflow in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/13/resource-page-for-ssrs-and-ssas-integration-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for SSRS and SSAS Integration in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/17/resource-page-for-upgrading-to-microsoft-dynamics-ax-2012.aspx"&gt;&lt;span style="color:#6699cc;"&gt;Resource Page for Upgrading to Microsoft Dynamics AX 2012&lt;/span&gt;&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/02/29/resource-page-for-inventory-costing-in-microsoft-dynamics-ax-2009.aspx"&gt;Resource Page for Inventory Costing in Microsoft Dynamics AX 2009&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="https://community.dynamics.com/product/ax/axtechnical/b/axresources/archive/2012/07/02/resource-page-for-crm-connector-in-microsoft-dynamics-ax-2012.aspx"&gt;Resource Page for CRM Connector in Microsoft Dynamics AX 2012&lt;/a&gt;&lt;/p&gt;
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