AX 2012 R2 client configuration utility not opening

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AX 2012 R2 client configuration utility is not opening

And when looking in to the event viewer log it shows the following error

Faulting application name: AxCliCfg.exe, version: 6.0.947.0, time stamp: 0x4e098703
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0434352
Fault offset: 0x000000000000cacd
Faulting process id: 0x1244
Faulting application start time: 0x01ce2abd220101d7
Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\BusinessConnector\Bin\AxCliCfg.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 601ba348-96b0-11e2-afc2-5cf9dd759361

Any idea about why client configuration utility is not opening

All Replies
  • can you also specify the operating system you are using? Which version of Windows?

    kind regards,

    André Arnaud de Calavon  |  Microsoft Dynamics AX Solution architect  |  My blog  |  My company

    This post is my own opinion and does not necessarily reflect the opinion or view of my company, Microsoft, both its employees, or other MVPs.

  • hi,

    I am using Windows 7 professional 64- bit OS

  • 2 things to try:

    a) reinstall client

    b) reinstall .net framework

  • did you try run as administrator

    it can work out sometimes

  • I have tried to completely remove AX and re install everything still  it dint work

    Also tried running as administrator still the configuration utility is not shown


    And this is what is receive in the event viewer which shows the application client configuration utility crashes

  • Can you ping the AOS server?

    can you open a telnet session to the AOS?

    does the AX client it self work ok?

    O have seen issues when SQL server was down, the server configuration took for ever to start.

  • Hi all,

    I've had exactly the same (similar) problerm starting the Ax32.Exe client (but only on some machines). Didn't do anything beside installing a "new small program"

    Can you please check if the Length of your Enviroment variable PATH exceeds 2048 ????

    I never had beliebed that - but this was the real problem in my personal case.

    After cutting the path - immediately everything runs fine.

    This seems to be a known problem - even SAP client has similarentires within support database.

    regards Douglas

  • Your components are not properly upgraded. The error says your AXCliCfg is of the RTM version and not the R2 version.

    Reinstall the business connector and make sure it is upgraded to the correct version:

    Tommy Skaue | Dynamics AX Developer from Norway | |