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Task Recorder error - User interactions are not recorded if the form is open

This question has suggested answer(s)
Todd.
Posted by
on 16 Feb 2010 5:47 PM 
I have an error popping up in our AX2009 test environment when attempting to use the 
Task Recorder to document business processes: 

Warning	User interactions are not recorded if the form is open before you 
start recording. Close the '<form name>' form and re-open it to enable 
recording on this form.

No forms are open when the task recorder is started. The task recorder 
records the infolog box, screenshot and all, but won't display any actual 
forms opened.

We don't have this problem in our production system, it records fine. I 
tried setting all parameters in the server and client configurations to match 
exactly between production and test (no debugging, tracing, etc), with no 
luck.

I would appreciate any ideas on how to clear this up!
Task recorder AX2009
All Replies
  • spot
    Posted by
    on 17 Feb 2010 2:37 AM

    Hi

     

    Go to administration and online users form and chk wheather no multiple instances are running for the same userid.

    if so close all other instances and try this

  • Chris Ironmonger
    Posted by
    on 17 Feb 2010 5:04 AM
    Where can I find and use the Task Recorder??
  • Martin Dráb
    Posted by
    on 17 Feb 2010 6:57 AM

    Dynamics AX 2009: Tools  > Task Recorder

    Dynamics AX 4.0: PartnerSource

    [ Goshoom.NET Dev Blog ]

    task recorder
  • Todd.
    Posted by
    on 17 Feb 2010 4:30 PM

    Thanks for the suggestion.

    I verified that there were no other active user instances. I also deleted inactive client sessions from the sysclientsessions table... no luck.

    spot

    Go to administration and online users form and chk wheather no multiple instances are running for the same userid.

    if so close all other instances and try this

     
  • Chris Ostendorf
    Posted by
    on 29 May 2012 9:57 AM

    Has anyone found a resolution for this issue?  I am encountering the same problem in only one of our environments.
  • Martin Dráb
    Posted by
    on 29 May 2012 10:07 AM

    As far as I know, this warning is thrown from a single place: class SysTaskRecorderEventManager, method warnIfFormCannotBeRecorded().

    So I would start by looking there in debugger.

    [ Goshoom.NET Dev Blog ]
  • Chris Ostendorf
    Posted by
    on 29 May 2012 10:15 AM
    Suggested Answer

    It appears that I found the issue in my system.  The problem was with an overlapping method from the Microsoft Security Profiler tool.  The offending method was ClassFactory > formRunClassOnClient().  Once I removed the layer from the security profiler, the task recorder works once again.  Hopefully this will help others.