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You may get some resolution from below link -

community.dynamics.com/.../94826.aspx

hi Ajit

the solution on this bost not for my case (i have the user in POS DB and the pos sho the error only after entering password)

any one can help

considering that the users are on the Store DB and have the right address book and assigned to positions and teams - have full privileges - and the POS accepting the user ID  

I got the same issue . Does anybody can hep me ?

Hi Ahmed

try one of those two suggestions

Suggestion 1:

On the server :

Please revert to default setting deleting the following registry keys folders :

X.0 will be the version of AX like 6.0 etc.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Dynamics\X.0\Retail]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Dynamics\X.0\Retail]

If these keys exist on client, just delete them as well.

Then in AX, set the password one more time.

Run the N job related to staff.

Try to login.

Suggestion 2:

Check the RBOStaffTable the StoreID for all Staff, Is it all 0 ??

You can try to remove your user from the table completely then try adding the user back to retail and adding the store under the HQ | setup |  staff - 'enter store number'.

Run the staff batch job (Schedule N-1060 job - staff) and check if you are able to log back into Retail.