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HelloCan anyone help is this strange error when I open POS and enter the operator ID it accepted it but when entering the pass word this error appear “a problem occurred logging on, enter the user ID and password again.”
I’ve checked the user is in the database and I’m sure that the password is right!!
You may get some resolution from below link -
the solution on this bost not for my case (i have the user in POS DB and the pos sho the error only after entering password)
any one can help
considering that the users are on the Store DB and have the right address book and assigned to positions and teams - have full privileges - and the POS accepting the user ID
I got the same issue . Does anybody can hep me ?
try one of those two suggestions
On the server :
Please revert to default setting deleting the following registry keys folders :
X.0 will be the version of AX like 6.0 etc.
If these keys exist on client, just delete them as well.
Then in AX, set the password one more time.
Run the N job related to staff.
Try to login.
Check the RBOStaffTable the StoreID for all Staff, Is it all 0 ??
You can try to remove your user from the table completely then try adding the user back to retail and adding the store under the HQ | setup | staff - 'enter store number'.
Run the staff batch job (Schedule N-1060 job - staff) and check if you are able to log back into Retail.
thanks a lot Ahmed Farag now work fine
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