Question Status

Suggested Answer
KrishnaPrakash asked a question on 17 Dec 2012 2:09 AM

I recently upgraded one instance of 2012 to 2012 R2. 

Setup was sucessfull and AOS started as well. But when i try to open client , it closes automatically leaving the following msg in event viewer.

 

Application: Ax32.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.SEHException

Stack:

   at <Module>._wWinMainCRTStartup()

Has any one faced this issue.

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KrishnaPrakash responded on 19 Dec 2012 2:23 AM

Also , i have 3 AOS in the same machine  ie..

Ax 2012 FP with cu3  - works fine

Ax 2012 FP  with cu4  - Client freezes on opening

Ax 2012 R2(upgraded one)  - Client closes leaving the above msg (previous post)

Has any one faced this ?

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SSW responded on 24 Jan 2013 7:51 AM

Did you ever resolve this issue?  Facing the same problem

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Francisco Silva responded on 24 Jan 2013 9:16 AM

try removing the cliente and install it again!

Dont forget to mark this as answer!

Francisco Silva | | http://fsilvajunior.blogspot.com.br

This posting is provided "AS IS" with no warranties, and confers no rights.

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APatalay responded on 10 Apr 2013 4:23 AM

i second  FSILVA-JR suggestion. after a long drawn battle this is what helped me:

a) uninstalled the client components

b) deleted the client directory (located in C:\Program Files (x86)\Microsoft Dynamics AX\60)

c) restart the install process with install client components option

d) open MS DAX configuration utility.

verify the details.

in connection tab click refresh button.

use manage button and save the configuration.

e) double click the configuration file

checklist splash-screen appears.

hope it helps.

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Suggested Answer
APatalay responded on 10 Apr 2013 4:24 AM

i second  FSILVA-JR suggestion. after a long drawn battle this is what helped me:

a) uninstalled the client components

b) deleted the client directory (located in C:\Program Files (x86)\Microsoft Dynamics AX\60)

c) restart the install process with install client components option

d) open MS DAX configuration utility.

verify the details.

in connection tab click refresh button.

use manage button and save the configuration.

e) double click the configuration file

checklist splash-screen appears.

hope it helps.

Reply
Suggested Answer
Rachit Garg responded on 6 May 2013 2:13 AM

We got the same issue and reinstalling client helped us.

Thanks,

Rachit Garg

Thanks,

Rachit Garg

Reply
Brandon Wiese responded on 11 May 2013 8:46 PM

Removing any .AUC files in the user profile can also fix this problem.  They are typically located under c:\users\<username>\appdata\local\ and can be deleted without risk of causing other issues.

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Suggested Answer
Riccardo Fiaschi responded on 10 Sep 2013 4:07 AM

This error just all of a sudden appeared on my laptop. Deleting the auc files as you suggest resolved my issue. Thanks.

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Suggested Answer
Khalid Ashraf responded on 20 Mar 2014 11:06 PM

I also had the same issue popped up on my laptop and deleting the auc files solved my problem. Bundles of thanks.

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Suggested Answer
Henrik Egeler responded on 2 Jul 2014 2:43 AM

Open the Client Configuration Tool, choose the right Config. Refresh the Configuration (Connection Tab). Save this Config an Try it again.

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anji.vemula responded on 2 Jul 2014 10:45 PM

HI Krishna Prakash,

you mentioned that you have multiple AOS in a single server of different versions.

do u have the clients for these three AOS in the same server?

if you have the client in the same server.Please do the the following steps.

1. take the new sever which is not having any Ax client components.

2. run the Ax 2012 R2 set up and install the Client components for your upgraded Ax2012 R2 AOS.

3.Then you will be able to access the R2 instance with out any issues.

other wise in the AOS server uninstall all the existing Client components and install the Client components of the Ax version for which you are facing problem.  

i hope this will resolve your issue.

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KrishnaPrakash responded on 2 Jul 2014 10:51 PM

Hi,

it was an issue i faced back in Dec'12.

The issue of client crashing was fixed by deleting auc files.

The issue with client freeze was B'cas the authenticaion window for rolecentre was hiding behind the upgrade checklist. and there is no way that i can reach the window, i removed the rolecenter url from sql and added it later :-)

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Abhimanyu Naruka responded on 2 Jul 2014 10:51 PM

Delete AUC file under AppData>Local folder and restart client

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Suggested Answer
APatalay responded on 10 Apr 2013 4:24 AM

i second  FSILVA-JR suggestion. after a long drawn battle this is what helped me:

a) uninstalled the client components

b) deleted the client directory (located in C:\Program Files (x86)\Microsoft Dynamics AX\60)

c) restart the install process with install client components option

d) open MS DAX configuration utility.

verify the details.

in connection tab click refresh button.

use manage button and save the configuration.

e) double click the configuration file

checklist splash-screen appears.

hope it helps.

Reply
Suggested Answer
Rachit Garg responded on 6 May 2013 2:13 AM

We got the same issue and reinstalling client helped us.

Thanks,

Rachit Garg

Thanks,

Rachit Garg

Reply
Suggested Answer
Riccardo Fiaschi responded on 10 Sep 2013 4:07 AM

This error just all of a sudden appeared on my laptop. Deleting the auc files as you suggest resolved my issue. Thanks.

Reply
Suggested Answer
Khalid Ashraf responded on 20 Mar 2014 11:06 PM

I also had the same issue popped up on my laptop and deleting the auc files solved my problem. Bundles of thanks.

Reply
Suggested Answer
Henrik Egeler responded on 2 Jul 2014 2:43 AM

Open the Client Configuration Tool, choose the right Config. Refresh the Configuration (Connection Tab). Save this Config an Try it again.

Reply