Question Status

Unanswered
pradeepkumar asked a question on 26 Feb 2013 4:32 AM

There is an hotfix error KB2390372 while installing ax 2012 in windows 8 os . but i installed the same ax 2012 through windows 7 os it installed successfully but the same was not working in i3 windows 8 os but i installed in i5 processor it runs successfully so i need the solution for my microsoft hotfix error . please help me to solve the problem dudes . one thing i can download the link file but cant able to install because some condition in my computer is blocking KB2390372

Thanks in advance

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Dick Wenning responded on 26 Feb 2013 12:58 PM

strange, are it AX client machines, AOS or combined installations?

what info tells the windows event log?

normally a log file is created during installation, does it tell you something?

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pradeepkumar responded on 26 Feb 2013 8:30 PM

Thanks for the reply .but the problem is coming during the prerequisites configuration . AX suggest the link and i download the KB2390372 .net framework but during the installation process KB2390372 was blocked by another condition in your computer these was the log was coming during the process dude  

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Pierre Louis responded on 17 Jun 2013 7:32 AM

Hi, I run into the same error on new installed WINDOWS 2012 servers. I need to install the AX2012 RTM (+CU2) components but I can't get past the prerequisites checker as it requires KB2390372 to be installed , which is not possible.  Did you find a solution. ( I found the prerequisites checker for Ax 2012 R2 does not have this prerequisite requirement, but I am in the preparation of an upgrade, and first need to install the AX2012 RTM version on this WIN2012 server )

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