AX CRM Connector

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We are using AX CRM connector to integrate AX 2012 R2 and MS CRM 2011. The installations and configurations part is completed. The test settings are also suceeded. But we are facing issue when we try to import the new account created in CRM in to AX. The system is not able to read the data from CRM and throws below exception.

[Account to Customer Service] has encountered an error while reading records. Processing will be aborted. Error text: A record level exception has occurred for record [TEST ACCOUNT 6, cf5f30c1-ea15-e311-b2bb-00155d27c205]. Error text : There was an error downloading 'http://ServerName:8101/DynamicsAx/Services/DynamicsConnectorDefaultServices'.

Any clues or suggestions are highly appreciated.



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  • This was environmental issue which got resolved when we prepared a new environment, ran full CIL on to it and it worked. Though, I am again stuck at importing customers with addresses [Only customer information is getting pushed successfully] - Any clues?