AX2012 Public Sector VPC Enterprise Portal problem

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Hi All,

I ran into an issue with the AX 2012 VPC (Public Sector) the other day and I havent been able to figure it out yet. Maybe you guys can help out. On the AX2012 VPC (Public sector version from march 2012) I open the Enterprise Portal in IE. It opens in the Project Manager role center by default. Under My links you have the ability to click on Add Links.

This opens the Add Quick Link dialog screen. Here you have the option to either add a Desktop Link or a Enterprise Portal link. Both options have a dropdownbox with a tree of possible choices. However, when I click on a plus to fold out for instance Finance I get an error "There was an error in the callback".

I first thought this had something to do with Sharepoint (the Add Quick Links dialog looks like a standard sharepoint dialog screen) so I update it to the latest service pack/rollup. This did not solve the problem. The second thought was updating AX, but its already on CU2. The third thing I tried was redeploying Enterprise settings/components with AxUpdatePortal (per http://technet.microsoft.com/en-us/library/hh538462.aspx).

This didnt solve the problem either. No event log messages are logged, so I have basically nothing to go on.

Has anybody seen the same problem and maybe have a solution or at least a direction to look at?

Many Thanks

Dennes

Verified Answer
  • Hi Dennes,

    I resolved the error by re-adding the Dynamics AX 2012 Quick Link webpart to the Role Center Page.

    The tree of the available quick links no longer shows the error "There was an error in the callback".

    best regards, Stefan

All Replies
  • Hi Dennes,

    Did you ever find a solution for the "There was an error in the callback" issue?

    Thanks

  • Hi Mikael,

    No, I didnt unfortunately. I am hoping they fixed in the new VPC but I havent had a chance to check it out.

  • Hi Dennes,

    Same issue here.

    I have several EP instances (1 for each AOS) running on the same windows instance. Problem occurs only with one of them.

    Is there a way to "regenerate" the EP front end?

    Any help would be appreciated.

    best! Stefan

  • Hi Stefan,

    Apart from actually removing and reinstalling the Enterprise Portal option from within the AX installer I am not aware of a way to push SharePoint/AX to refresh/reinstall the Enterprise Portal.

    I think the best way for you to go is dropping the web application in which the Enterprise Portal in question resides, create a new one, and do a new installation of EP in the new web application.

    Kind regards, Dennes

  • Hi Dennes,

    I resolved the error by re-adding the Dynamics AX 2012 Quick Link webpart to the Role Center Page.

    The tree of the available quick links no longer shows the error "There was an error in the callback".

    best regards, Stefan

  • Hi Stefan,

    I just tested it with my installation and it indeed solves the problem.

    thanks for posting this solution!