This Snack shows how Microsoft Dynamics CRM 2011 service update further improves the Microsoft Dynamics CRM client for Outlook to create an end user experience similar to the web client. At Training Material Completion After you complete this snack you will be able to: • View subgrid information in the Outlook client, to view multiple records • Use clickable links • Identify Microsoft Lync capabilities, including ability to view presence information • Recognize the concept of communication between CRM and server BEFORE and AFTER asynchronous promotion