Sure, Convergence 2013 offers plenty of “wow factor” activities, with keynote speeches from world leaders, the stadium-sized exhibition hall, fabulous food, and late night parties in a city famous for its night life. But when it comes right down to it, one of the main reasons for attending Convergence is the support you receive for the products you already use.

Microsoft Dynamics escalation engineer Terry Heley has attended Convergence every year since 2003, and can’t wait for the excitement to begin again. Heley offers tips for Convergence attendees, whether this is your first time or if you’re a regular:

  1. Bring Your Questions: Write down the issues or ideas you have for improving your processes and find answers at the Help Desk!
  2. Ask Your Coworkers: Not everyone in the company can make it to Convergence, so ask your team mates for their questions and issues.
  3. Prepare for Remote Access: Sometimes the only way to explain a situation is to show us using your own system. At the Help Desk, we can stream into your system with you, so you can show us exactly what’s going on, and we can work with you to come up with a solution.
  4. Talk to Other Customers: Creating relationships with other customers is an important part of Convergence, and will help you long after you return to the office.
  5. Build Your Schedule: Don’t just sit and work in your hotel room! Block time for as many concurrent sessions, keynotes, expo visits, Help Desk sessions, and meetings with customers and partners as you can possibly fit in, and make sure you plan to use the evening events to meet people and have a great time!
  6. Find Out What’s New: New features and enhancements can make a huge difference to your business, and Convergence is the best way for you to truly see, hear, and understand the value of these enhancements.

“The experience of Convergence is really amazing,” says Heley. “There are a lot of customers that never get this opportunity. Come feel the love, make connections, and talk to other customers who really understand the system. The relationships you make can last a lifetime, and they’ll help you long after you return to the office.” 


 

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