Home
»
The Customer Voice
»
All Tags
»
CRM 2011
»
CRM
Browse by Tags
call center
cloud
CRM Online
customer relationship management
Dynamics
Dynamics CRM
Education
government
healthcare
insurance
logistics
manufacturing
Microsoft
Microsoft Dynamics
mobility
public sector
ROI
SalesForce.com
SAP
Siebel
transportation
xRM
Related Posts
Blog Post:
Cloud-based CRM solution a great move for Global Manufacturing company
Cindy A Evans
A recent strategic initiative challenged packaging manufacturer Ball Corporation to align more closely with key customers and markets. To help manage customer accounts more effectively, Ball deployed Microsoft Dynamics CRM Online to three divisions in North America and Europe and is planning to make...
on
26 Jun 2012
Blog Post:
Recovering Lost Opportunity costs of over $350K a big boost to Dynamics CRM transportation customer U.S. Xpress
Cindy A Evans
As a result of acquisitions, U.S. Xpress Enterprises had a patchwork IT environment, made up of numerous, disparate systems. To gain visibility into its nationwide operation as well as the operations of its affiliate companies, the trucking giant established an enterprise data warehouse and implemented...
on
25 Jun 2012
Blog Post:
Insurance Distributor Delivers Mobile CRM App to Agents, Drives Adoption and Sales Growth
Cindy A Evans
Insphere Insurance Solutions , one of the nation's largest independent, career-agent distribution groups, serves small businesses and the middle-income individual market and aims to be the leading distribution channel for each of its strategic carrier partners. Aiming to double the size of its...
on
31 May 2012
Blog Post:
STIHL saws it's way to the top with Dynamics CRM
Cindy A Evans
STIHL Inc ., maker of the world's top-selling brand of chainsaws, aims to provide the best possible experience to the dealers it sells to. The field sales teams at the company's network of six distribution facilities had stopped using an existing contact management solution because it was...
on
30 May 2012
Blog Post:
SOC creates happy, long term customers with a switch from SalesForce.com
Cindy A Evans
Specialists On Call (SOC), the largest provider of emergency telemedicine consultations to US hospitals, used Salesforce.com to manage its sales cycle, when it brought new hospitals into the fold, but had no automated customer or patient management systems. "Salesforce.com was expensive and inflexible...
on
28 Feb 2012
Blog Post:
Educator Gains Insight and Agility with Dynamics CRM for Student, Teacher, and Trip Management
Cindy A Evans
Ambassadors Group is an education company with three subsidiaries: People to People Ambassador Programs, World Adventures Unlimited, and BookRags. To manage customer relationships, the subsidiaries relied on a custom-built customer relationship management (CRM) system. Over time, however, the system...
on
8 Feb 2012
Blog Post:
Saab North America Divests, Supports New Call Center with Microsoft Dynamics CRM Online
Cindy A Evans
When Saab divested from General Motors (GM) in 2010, it needed to go live with a new call center and call center solution in only 30 days. "As a part of our divesture, we were switching to Microsoft Outlook from Lotus Notes," says Craig Whaley, CIO of Saab North America. "In addition,...
on
24 Jan 2012
Blog Post:
Safety-Kleen saves more than $500K by switching from Salesforce to Dynamics CRM
Cindy A Evans
By moving to Microsoft Dynamics CRM from Salesforce.com and eliminating several stand-alone systems, Safety-Kleen Systems generated substantial financial savings even though the solution is available to many more employees. "By a conservative estimate, we save at least $500,000 per year in licensing...
on
23 Jan 2012
Blog Post:
Tribal Government Adopts Dynamics CRM to Accelerate Member Services
Cindy A Evans
For the Choctaw Nation of Oklahoma, serving 200,000 members worldwide became increasingly difficult because its proprietary membership management software was inadequate. Members experienced long wait times, and for IT, making even simple customizations to the software typically required consultants...
on
12 Jan 2012
Blog Post:
Centene Corp Replaces Legacy Call Center with Microsoft Dynamics CRM
Cindy A Evans
Coinciding with recent expansion, company leaders at Centene Corporation wanted to drive operational efficiencies and achieve new levels of business insight through IT. To do so, the company replaced its legacy call center solution-used primarily for call documentation-with the more robust and flexible...
on
5 Jan 2012
Blog Post:
CH2M Hill changing the face of Service Management with Dynamics CRM
Cindy A Evans
CH2M Hill , a global provider of infrastructures, facilities, and related services, rolls out a new help desk solution based on Microsoft Dynamics CRM to 23,000 employees worldwide, replacing a highly customized legacy system. During the process, the company added thousands of employees, but did not...
on
14 Sep 2011
Blog Post:
State Regulator Improves Response Times by 66 Percent by Using Cloud-Based CRM Solution
Cindy A Evans
Faced with growing numbers of consumer complaints in the wake of the global financial crisis, the California Department of Financial Institutions needed a solution that would automate manual processes and improve case tracking and record keeping. But their severely limited IT budget didn't allow...
on
15 Jul 2011
Blog Post:
From Online to On-Premise, EMSI Spells Success with Microsoft Dynamics CRM
Cindy A Evans
Why go with Microsoft Dynamics CRM over Salesforce.com? Wanting to increase the effectiveness of its sales organization, Examination Management Services Inc. (EMSI), a leading provider of risk management and investigation services to insurers, employers, and healthcare firms, had run into the limitations...
on
14 Jul 2011
Blog Post:
Largest county government in the U.S. relies on Microsoft Dynamics CRM to boost services to constituents
Cindy A Evans
The Los Angeles County Board of Supervisors is the largest county government in the U.S., responsible for public safety, property and municipal services, family and social services, and health services for roughly 12 million residents. With budgetary pressures and growing constituent needs, the Los Angeles...
on
14 Jul 2011
Blog Post:
Publisher Gains Insight into Sales, Increases Revenue by Using Microsoft Dynamics CRM Online
Cindy A Evans
When ViaTech Publishing Solutions Inc. wanted to get away from multiple, disparate systems used to support its sales operations, and after evaluating other solutions such as Salesforce.com, the company chose Microsoft Dynamics CRM Online. Mike Palma, the company's Chief Information Officer, explains...
on
14 Jul 2011
Blog Post:
Software Provider Adopts CRM in the Cloud over Salesforce.com
Cindy A Evans
Magma Design Automation is a leading, fast-growing provider of electronic design automation (EDA) software. Semiconductor manufacturers around the world use products from Magma Design Automation to design complex, high-performance integrated circuits. Founded in 1997, the company is headquartered in...
on
12 Jul 2011