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Blog Post: Cloud-based CRM solution a great move for Global Manufacturing company

Cindy A Evans

A recent strategic initiative challenged packaging manufacturer Ball Corporation to align more closely with key customers and markets. To help manage customer accounts more effectively, Ball deployed Microsoft Dynamics CRM Online to three divisions in North America and Europe and is planning to make...

on 26 Jun 2012
Blog Post: Saab North America Divests, Supports New Call Center with Microsoft Dynamics CRM Online

Cindy A Evans

When Saab divested from General Motors (GM) in 2010, it needed to go live with a new call center and call center solution in only 30 days. "As a part of our divesture, we were switching to Microsoft Outlook from Lotus Notes," says Craig Whaley, CIO of Saab North America. "In addition,...

on 24 Jan 2012
Blog Post: From Online to On-Premise, EMSI Spells Success with Microsoft Dynamics CRM

Cindy A Evans

Why go with Microsoft Dynamics CRM over Salesforce.com? Wanting to increase the effectiveness of its sales organization, Examination Management Services Inc. (EMSI), a leading provider of risk management and investigation services to insurers, employers, and healthcare firms, had run into the limitations...

on 14 Jul 2011