The Microsoft Dynamics CRM Online blog is authored by the Microsoft Dynamics CRM Online technology specialist team. Content ranges from event awareness to tips/tricks. Our focus is to keep the community informed on Microsoft Dynamics CRM Online happenings as well as education
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Microsoft has released the November 2009 update for the Microsoft Dynamics CRM Online E-mail Router which includes the support for Microsoft Exchange Online. This blog covers step by step instructions to setup the Microsoft Dynamics CRM E-mail Router...
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The CRM Online E-mail Router was recently updated to support Exchange Online connectivity. In this post I will document how to configure the CRM Online E-mail Router to work with Exchange Online. For more detailed information download the document titled...
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Microsoft has recently (11/17) released an update to the CRM Online Email Router . This update adds support for connectivity between CRM Online and Exchange Online. The CRM Online Email Router Installation Guide has also been update to reflect...
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The purpose of this post is to provide some guidance and resources for creating a SMS-based installation routine for the CRM Outlook client. First and foremost, make sure you are downloading the CRM Outlook client that is specific to CRM Online. ...
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As part of the CRM Online November Service Update, Mobile Express is provided to all CRM Online customers free of charge. To configure Mobile Express navigate to Settings…Customizations…Customize Mobile Express. Select what CRM entities and attributes...
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I was challenged with this task back in the 3.0 days. It is great that CRM automatically syncs my CRM contacts to Outlook. “What happens when multiple users have the same Outlook contact and try to track in CRM?” Well if the Contact has already been tracked...
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Let’s say that most of your email communications happen between you and your clients. Wouldn’t it be nice if Outlook made it easier to find them? Assuming, of course, that you have the CRM Client for Outlook plug-in installed, you can make some changes...
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What happens when you invite a user using their work email address and they have a separate Windows Live ID? The user will receive the invitation and click on the link to accept and be directed to the CRM Online sign-in page. If the user attempts to enter...
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Dynamics CRM is chock full of capabilities and features, not all of which are needed by every company using our product. Frequently, customers will ask me how to remove some of the user interface (UI) “clutter,” those parts of the application that...
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I recently was asked a interesting question from a customer. Within the Service functionality, you can utilize pre-built data entities for managing contracts that you might have with customers. Contracts can be used to hold entitlement for a customer...
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What happens if your salespeople accidentally delete a bunch of information from the CRM Online service? Worse, what if someone maliciously deletes data on the way out the door to go work for your competitor. I have been asked those questions...
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It's not uncommon for customers to tell me that they would like to be able to search on more fields (attributes) than those set by default. For example, when searching CRM Online for a contact, you may want to search by company name rather than...
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I wanted to write a quick post to clarify a setting in the Microsoft Dynamics CRM outlook client. Once you install the Outlook client you can set a number of personal options ( Image 2 ) by clicking on CRM in the Outlook menu bar and selecting Options...
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