As the Microsoft Dynamics CRM UX site manager, I am a passionate advocate for our customers, especially in the areas of CRM, Microsoft Dynamics, small business, and business web sites. After twenty years in the U.S. Army Engineer Corps, I started at Microsoft as a contractor on the newly formed NT DDK team in 92. I then moved to the Trolls, a production team for the Windows SDK and DDK teams.
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http://blogs.msdn.com/jim_glass/default.aspx November 2008 - Posts
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We've released Update Rollup 1 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM 4.0 E-mail Router. For more information about this release, see Microsoft Knowledge Base article...
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Just listening to some tasty jazz and typing like crazy. Maybe I'll finish my work before tomorrow. Happy holidays. YouTube - Georgia on My Mind-Gerald Albright
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Jim Daly , SDK programmer writer who is right down the hall from me here in Redmond, has written a CRM 4.0 Form Reporter application that creates a Microsoft Word doc detailing the configuration of all customizable Microsoft CRM 4.0 forms, including tabs...
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A quick heads up from our man in the field John O'Donnell who always seems to be in touch with great training opportunities and the Microsoft Dynamics CRM community as a whole. Date: 11/24/2008 09:00AM PST Trainer: Bert Berkholder / Henrik K Nielsen...
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PartnerPoint is offering a new series of webcasts on Search Engine Optimization and they tout it as specifically for Microsoft Partners. The spiel will be given by Interactive Limited CEO Dave Foreman who has done several sessions for Partner events....
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I thought this was a rather interesting post from our friend Menno te Koppele called Pay Attention to Your Customers, Especially Now . When times get tough, there are sometimes some not too obvious opportunities for the savvy business people. Everybody...
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The Sprint Now dashboard is amazing. "Blinking not recommended." I have heard a lot of people talking about adopting mobile broadband as their service provider. Take a look: This dashboard is meant to overload the user with information, which...
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My good friend Sanjay pinged me to mention his Microsoft Dynamics CRM Incubation Week blog post. He sez: The current economic downturn is putting many entrepreneurs (startups and students) under increasing pressure, making it critical to find new resources...
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Fantastic video on the progression of information technology, researched by Karl Fisch, Scott McLeod, and Jeff Bronman.
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I was conducting a LiveMeeting session with the folks from the CRM User Group at http://www.crmug.com and was surprised that one of the participants didn't know what kinds of customizations could be done with our product. Your three big resources...
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I've been meaning to point y'all to this video for a while now. John O'Donnell joins the CRM Engineering for the Enterprise team. He talks with the team about a performance test with a Microsoft Dynamics CRM 4 implementation for 24,000 users...
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ZDnet sez : "Michael Dell, the founder and CEO of Dell Inc., made an interesting observation during a brief appearance on the main stage at the Dreamforce conference. Today’s headlines tell us that, around the globe, things are slowing down – the...
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I run the customer suggestion triage for the Microsoft Dynamics CRM team. There, I said it. We use the Microsoft Connect system which I must say has made this process a LOT easier. We have a team of dedicated people who look at each suggestion and then...
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I'm reading David Yack's book, CRM as a Rapid Development Platform . As David sez, "This book is not a "user" book, it's a developer book. I might even go as far as saying a power admin that wants to understand more about what's...
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