As the Microsoft Dynamics CRM UX site manager, I am a passionate advocate for our customers, especially in the areas of CRM, Microsoft Dynamics, small business, and business web sites. After twenty years in the U.S. Army Engineer Corps, I started at Microsoft as a contractor on the newly formed NT DDK team in 92. I then moved to the Trolls, a production team for the Windows SDK and DDK teams.
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http://blogs.msdn.com/jim_glass/default.aspx October 2009 - Posts
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John O’Donnell, one of my fav technical evangelists, is at it again with his traveling camera. Today he talks with Erik van Hoof from http://www.CWRMobility.com who stopped by at the CRMUG Summit to show John his company’s Microsoft Dynamics CRM product...
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The next meeting of the CRMUG Pacific Northwest Regional Chapter features two intriguing user case studies: Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail...
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People favor learning techniques that speak to them. Some people want to have a book in hand. Others will only read online. And then there are those who prefer videos. For the learners who are in the latter category here is a collection of videos designed...
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From YouTube , how ‘bout a little Friday jazz. It’s been that kind of week. Life Magazine photographer Gjon Mili joined with jazz producer and Verve-label owner Norman Granz to produce the short film "Jammin ' the Blues" in 1944 with Lester...
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Talk to students at The Urban School, an elite private high school in San Francisco, and they will tell you that they used to be on MySpace , but not anymore. Facebook is where it's at for them and their friends. Facebook is taking over more and more...
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This problem poked up it’s nasty head again and I have to wonder, what the heck? Did the customer never update his anti-virus solution or is it still not incorporated into the solution set. Geesh. McAfee ScriptScan Solution for Dynamics CRM It is possible...
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CNN article Microsoft Reboots by Jeffrey M. O’Brien sez: “But here's some good news: On Oct. 22 Vista will be safely behind Microsoft ( MSFT ). On that day, the company will introduce a successor, Windows 7, and guess what? It doesn't suck. In...
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This tasty video features Philip Richardson and Maureen Hughes talking about Microsoft Dynamics CRM: SOA Platform for Building Custom Business Applications . It is as applicable now as it was when this spiel was given. Someone was asking me about this...
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The Dynamics Forums on MSDN can be your one-stop place to get answers. You probably already go there to learn how to do thinks for other products like Microsoft Office and Visual Studio . You can favorite the Microsoft Dynamics CRM Developer Center and...
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tweetmeme_style = 'compact';
tweetmeme_source = 'MSdynamicsCRM';
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REDMOND, Wash. — Oct. 8, 2009 — Microsoft Corp. today announced several global enterprises that have selected Microsoft Dynamics CRM as their relationship management solution of choice. Businesses are choosing Microsoft Dynamics CRM for its quick deployment...
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It’s Microsoft’s annual Give Campaign and is my custom for the last four years I donate a late-bloomer sax lesson. Not only do I get to meet people returning to music, but the program gets a donation. Here’s my entry as of today. The Giving Campaign Auction...
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Three people pinged me this morning about this stellar blog called Richard Knudson’s Dynamics CRM Trick Bag . “I’ve had a few recent customer conversations where the “C” part of CRM got in the way of the conversation. They were interested in developing...
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How do you describe xRM ? Introducing the xRM platform underlying Microsoft Dynamics CRM that allows organizations to rapidly develop many different unique line of business applications, ranging from the simple to the most complex. For more information...
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We all know folks who won’t spring for anti-virus and malware software. For these kind of friends and family point to this from the Washington Post today: “ Microsoft 's free new anti-virus product is earning decent marks in preliminary tests, putting...
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