As the Microsoft Dynamics CRM UX site manager, I am a passionate advocate for our customers, especially in the areas of CRM, Microsoft Dynamics, small business, and business web sites. After twenty years in the U.S. Army Engineer Corps, I started at Microsoft as a contractor on the newly formed NT DDK team in 92. I then moved to the Trolls, a production team for the Windows SDK and DDK teams.
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The next meeting of the CRMUG Pacific Northwest Regional Chapter features two intriguing user case studies: Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail...
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From YouTube , how ‘bout a little Friday jazz. It’s been that kind of week. Life Magazine photographer Gjon Mili joined with jazz producer and Verve-label owner Norman Granz to produce the short film "Jammin ' the Blues" in 1944 with Lester...
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Three people pinged me this morning about this stellar blog called Richard Knudson’s Dynamics CRM Trick Bag . “I’ve had a few recent customer conversations where the “C” part of CRM got in the way of the conversation. They were interested in developing...
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The Microsoft Dynamics CRM group on LinkedIn.com is now considered a Super group because of how large it is. Actually that happened earlier this year but I’m just now getting around to blogging about it. So in addition to expanding your CRM network and...
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As part of the the Microsoft Dynamics CRM Dev Center update I revamped the Community tab. My goal was to highlight some of the many places you can read more about CRM. The CRM MVPs are a resource to all our customers. They write books, blog, and answer...
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I have been using RSS for a number of years and I kinda think I’m in a rut. Yeah, my simple RSS program works but it doesn’t: 1. Put my lists online so that I don’t have to create duplicate lists from computer to computer 2. Put shared lists online as...
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A friend of mine pointed this little gem to to me last month. I am an avid iRobot Roomba fan with a generation one Roomba that my dawgs and cats are very fascinated with. I waiting for a version that ups the vacuuming power by about 200 times what it...
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Applicant provides us with a visual guide to Twitter . Here is a small piece of the guide: You can see the full map at http://applicant.com/wp-content/uploads/2009/04/tweetcurrency1.jpg . Twitter was first thought to be a superficial toy for the self...
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This week the Microsoft Dynamics CRM. (yes there is a period) in LInkedIn.com has reached 5000 members. So every time I tried to approve new membership requests, I was given the notice, “Your group has reached the maximum size…” and I was a bit flummoxed...
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My team and I have been mulling over our experiences with Twitter . Some of us have individual (JaAG) as well as the team account (MSDynamicsCRM). And we have been pinging merrily away looking for some silver lining to the work necessary to feed and maintain...
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I just received this (edited to keep the personal info out) from a friend in the Microsoft Offices in Fargo. I’m still waiting for pictures: FYI on a crazy few weeks in Fargo. Fargo/Moorhead is in emergency mode to help save the town from flooding...
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There are some groups of people you put up with ‘cuz you’re paid too or are stuck with them. Bank staffs, surely wait staffs, oblivious teams at work… I think they have to know who they are and they can’t be happy. And then there are the groups of peeps...
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Just a quick reminder that if you are a citizen of Facebook land, you can get your CRM fix at the Microsoft Dynamics Group on Facebook. With over 2000 members there is always something of interest going on. So join us, post with abandon and enjoy. Technorati...
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The Puget Sound Business Journal's " Tech Flash " recently posted this article. "Lawyers are usually the ones arguing against corporate blogs, but Microsoft general counsel Brad Smith was pushing for " Microsoft on the Issues ...
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We've started up a Twitter account that you can visit at MSDynamicsCRM . We post Microsoft Dynamics CRM publications, blogs, articles and the like. Let us know what you think. I will report more on this project as we start to gain some insights and...
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Jim Daly and I attended the first all-day CRMUG regional chapter meeting in Bellevue yesterday. 29 people counting 6 Microsofties attended. One person traveled all the way from Portland (Trailblazers). There were reps from Ascentium, Fluke, Madrona Solutions...
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I am planning on being at this meeting. I look forward to meeting you and talking about Microsoft Dynamics CRM. :o) Please join us for the first meeting of the CRMUG Pacific Northwest Regional Chapter. This meeting is open to CRM users at all levels of...
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A good friend of mine and coworker Sanjay Jain ran the CRM Incubation Week last month. Mr. Greenberg was in attendance and his report on his Blog PGreenblog, CRM, Philosophy, Baseball & Universal Metaphors was a nice surprise for the Microsoft Dynamics...
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This from Online Media Daily , "Consumers became more spiritual and less materialistic this holiday season, according to San Francisco-based Kontera. The company supports that premise with analysis from technology it taps to provide advertising services...
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We woke up this morning to thunder snow. Lighting was flashing while the snow came down. We've four inches of the white stuff much to our puppy's delight. Here are some shots of the situation. So there you have it, a very rare occurrence at our...
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I'm just luvin' this vid with the ultimate snow dawg. It just makes me laugh but no, I'm not anxious to get the snow in the northwest that they are predicting. So turn up your volume and click on the picture below for the whole experience...
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I noticed that LinkedIn has released their new search platform. From LinkedIn's Esteban Kozak's blog we read: I am writing today to announce the full release of LinkedIn’s new search platform to over 31 million LinkedIn users. The new search platform...
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It's the holiday season and I'm checking out some of the CRM communities, adding a video here and a pointer to a great article there. Our group on Linked In continues to grow, driven I think by the need of our partners and customers to be associated...
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Monster.com has an article that caught my attention called " Five Ways to Cut Your Commuting Costs ". " Ever wonder how much money you can save by cutting your commuting costs? How about enough to pay for two trips to Ireland plus several...
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