January 2010 - Posts
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Midsize Business Case Study Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth with CRM Software Story at a Glance Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market...
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For most of us, Outlook is the first application we fire up and the last application we shut down each day. Love it or hate it, Outlook is where we manage our activities and communications all day every day. So it is no surprise when the research consistently...
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Part two of my post takes into consideration the consulting team. First and foremost, it is imperative for the project manager to set expectations with the client. Too often at the beginning of a project, clients are not presented with specifics about...
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So, since I’m new around here (my first post) just to get it out of the way I thought I’d do a quick intro. I’m Joe CRM, the “voice” of PowerObjects , a leading Microsoft Dynamics CRM/xRM partner based in Minneapolis with offices in Dallas and San Antonio...
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Are you attending Microsoft Dynamics Convergence 2010 ? If you aren’t but you would like to go. Here are 4 great business reasons your boss should send you! 1. Learn how to get the most out of our Microsoft Dynamics solutions. Learn how to use the...
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As you’ve been learning more about Microsoft Dynamics CRM, you have no doubt read or heard that one of the key benefits of this customer relationship software system is that it works like and with other Microsoft products. Often when you think of this...
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Early customer relationship management (CRM) technology was complex, costly and plagued by poor user adoption. Users who did deploy CRM systems reported that projects failed to achieve expected returns on investment (ROI). This post is the first part...
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Are you someone who, in the last several years, gave Microsoft Dynamics CRM a chance, only to find yourself disappointed in what it could (or couldn’t) do? If so, you are certainly not alone. Accustomed to the whiz-bang sizzle that often accompanies new...
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1. Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world’s leading tool for customer communications. Microsoft CRM...
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Microsoft Dynamics CRM includes robust out-of-the-box capabilities for marketing , such as data cleansing/segmentation tools, campaign management, and marketing analytics. These features alone can increase the effectiveness of a company’s marketing programs...
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Along with the introduction of CRM 4.0 a few years back, Microsoft began offering a Hosted CRM environment for customers as well as the On Premise CRM. I wanted to take a few moments to educate people on the differences, including the benefits of each...
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Although CRM stands for Customer Relationship Management , it’s a bit of a misnomer because most CRM systems are multi-faceted and handle everything from Sales Force Automation (SFA) to marketing automation and service management. All of which goes far...
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If knowing that Microsoft Dynamics CRM now boasts over 1 million users is not enough proof to convince you that Microsoft Dynamics CRM is the preferred customer relationship management solution today, then realizing all the resources you have access to...
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Alright, you have heard that on www.Codeplex.com Microsoft has released many Accelerators for Microsoft Dynamics CRM 4.0. I have seen many posts saying that this Accelerator is easy to use and install and they are correct. However, they all seem to miss...
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Keeping in touch with customers through your mobile device when you are away from the office is important today. It’s a huge benefit to your customers that Microsoft Dynamics CRM 4.0 can be accessed from Internet Explorer on any workstation. This is very...
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Wealth Management Firms Choose Microsoft Dynamics CRM to Improve Productivity and Client Service Independent analysis from Mainstay Partners finds that with Microsoft Dynamics CRM , Wealth Management Firms can deliver exceptional service with an integrated...
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Great excitement surrounds this integration tool for Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0 . This integration tool is easy to implement: wizard driven installation, system preparation tool, lightweight footprint that utilizes web services...
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As a Dynamics CRM user I’m always looking for ways to cut corners and slice time off manual processes. For the past few years, I’ve been using Constant Contact to manage my company’s email communications. Both CRM and Constant Contact provide great feature...
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It can be hard to nail down the exact moment that an organization needs a CRM (Customer Relationship Management) system for SFA (Sales Force Automation). Unfortunately, that conclusion is often reached too late, i.e. only after the loss of a revenue opportunity...
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So you know that your organization would benefit from a CRM solution – but now it’s decision time. Not only do you need to pick a solution but you also need to pick a deployment method, either hosted Software as a Service (SaaS) or on-premise...
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Application frameworks like xRM and Microsoft SharePoint can provide robust custom built applications that will meet any requirement you can provide in Access or FileMaker Pro. You will get the added value of integration with other Microsoft productivity...
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In an earlier blog posting I discussed what CRM Accelerators were and highlighted a few of the free offerings from Microsoft. In this post, I want to expand upon the Notification Accelerator with a step by step guide for an end-user. As you’ll see, the...
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