Browse by Tags
All Tags » Dynamics CRM for Customer Service ( RSS)
-
|
Lately, I have been seeing more and more of SugarCRM in the marketplace. It makes sense. After all, when money is tight, many organizations look for the lowest upfront cost instead of the product with the greatest long-term ROI. It’s true that SugarCRM...
|
-
|
CRM has always been the domain of big business. Until now… Managing customer relationships is key to current and future success. Unfortunately, as a business grows or as more salespeople are hired, customer relationships can suffer. After all, while you...
|
-
|
Here’s a quick question about CRM software . There’s a choice of answers to make it a bit easier. Question: If the letters ‘RM’ in ‘CRM’ stand for ‘Relationship Management’, what does the letter ‘C’ stand for? Please choose your answer from the following...
|
-
|
Membership organizations have the opportunity and responsibility to keep the lines of communication with their members open through good times and bad. The way you communicate with your members during a crisis – whether a snowstorm or an earthquake –...
|
-
|
I’m a big fan of the Olympics so I’m feeling a little tired these days. After a week+ of staying up late to catch all of the skiing, snowboarding and other activities, I’m a little bleary eyed in the morning, but it’s been worth it. As I watch the events...
|
-
|
Every time I ask one of our Microsoft Dynamics CRM consultants what they like best about Dynamics CRM, I get a different reply. This is a good thing because it means that there’s a lot to love about Dynamics CRM . Of course, as consultants, their answers...
|
-
|
Are you someone who, in the last several years, gave Microsoft Dynamics CRM a chance, only to find yourself disappointed in what it could (or couldn’t) do? If so, you are certainly not alone. Accustomed to the whiz-bang sizzle that often accompanies new...
|
-
|
For years, CRM has helped businesses outside of the health industry successfully track customer relationships. However, did you know that CRM can also help healthcare providers track patient relationships ? Healthcare workers today often face difficulties...
|
-
|
Every time I see the signs of economic recovery, I want to believe. (Yes, Virginia, there is a Santa Claus…) The other day the “Loomis Sayles Portfolio Perspectives” landed on my desk. The headline was “Inside: Economy shows signs of recovery”. Although...
|
-
|
In the recent article, “ Improving Customer Experiences – Is It Still Important or is Price the Only Thing That Matters? ” author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular...
|
-
|
As the year comes to a close, we are hoping – indeed expecting – that 2010 will be the year that the economy turns around (albeit slowly) and our customers and prospects will start to open up the purse strings. Based on feedback from many of our...
|
-
|
The holidays are right around the corner, and that means it’s time to send out the annual holiday card to thank your clients for their business. Unfortunately, you can’t seem to find that Excel spreadsheet with all of your clients’ contact information...
|
-
|
I saw this survey today in CRM Magazine’s eWeekly Newsletter . The title was “Poor Customer Service Costs Billions.” Here’s a summary of the findings: “Oftentimes customer service supervisors and managers have run into difficulty when asking members of...
|
-
|
The President of our company, Mr. Lee Sherwood (a very unique individual) shared one of his many interesting stories during a weekly staff meeting. The story goes like this: Business is like breakfast where employers are like pigs and employees are like...
|
-
|
From Joel Hatin, Dynamics Specialist, Altico Advisors Businesses today are working hard to do more with less . Can a software system really help? Microsoft Dynamics CRM delivers functionality to ease those demands. In addition to being Flexible, with...
|
|
|
|
|
|
|
|