Microsoft Dynamics CRM Team blog

New Silverlight 2 Sample on Code Gallery

Microsoft Dynamics CRM Team Blog — Thu, 02 Jul 2009 17:05:56 GMT

I recently did an investigation into using Silverlight 2 with Microsoft CRM 4.0. I have posted the resulting project and supporting documentation on Code Gallery. See Microsoft Dynamics CRM 4.0 On Premise Silverlight 2 Bar Chart Sample . Unlike many code...(read more)

Synchronizing and the Offline Client

Microsoft Dynamics CRM Team Blog — Wed, 01 Jul 2009 15:33:05 GMT

One of the great features provided by Microsoft Dynamics CRM Online is the ability to take the application offline (i.e. work on a plane). This capability is made possible by our S+S (software+services) vision of leveraging the best of services...(read more)

CRM Online: Enhanced Internet Lead Capture capabilities now available

Microsoft Dynamics CRM Team Blog — Tue, 30 Jun 2009 16:32:25 GMT

For those currently using the Internet Lead Capture capabilities within CRM Online you may have noticed that the functionality was enhanced recently. Here are some highlights of what has improved: - Canadian customers can now take advantage of Internet...(read more)

Answers from the Microsoft Dynamics CRM Community

Microsoft Dynamics CRM Team Blog — Mon, 29 Jun 2009 18:57:15 GMT

I see a lot of support questions on the CRM Team Blog. Some of them get answered, many do not. The best way to get answers to pressing questions depends a lot on how much customization you do to your Microsoft Dynamics CRM installation. It is also important...(read more)

Windows 7: Be first. Save half.

Microsoft Dynamics CRM Team Blog — Fri, 26 Jun 2009 15:20:36 GMT

Many of you may have heard about the awesome pricing for Windows 7 that Microsoft is offering to customers for the next 10 days. The offer will be available from online retailers and directly from Microsoft through the Microsoft Store. Most of my family...(read more)

Microsoft Dynamics CRM is in the “Leaders” quadrant in Gartner’s 2009 Magic Quadrant for CRM Customer Service Contact Centers

Microsoft Dynamics CRM Team Blog — Thu, 25 Jun 2009 15:27:54 GMT

Customers seeking information before investing in technology often turn to Gartner, Inc., because of its detailed and methodical reviews. Among the most respected reports are its Magic Quadrants, which help buyers assess vendor strengths and weaknesses...(read more)

Microsoft Dynamics CRM 4.0 IWorkflowContext Interface

Microsoft Dynamics CRM Team Blog — Wed, 24 Jun 2009 14:38:10 GMT

Recently there have been some questions raised on how to use the IWorkflowContext and what data and objects it provides that can be used in your custom workflow activity logic. In this post we will cover the different members available in the IWorkflowContext...(read more)

How to toggle Smart Matching in Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM Team Blog — Tue, 23 Jun 2009 14:58:06 GMT

Smart matching is the default and the only email correlation strategy shipped with CRM 4. Smart matching uses the subject of the current email along with the email recipients of the current email and generates subject hash and address recipient hash and...(read more)

SDK for CRM Online vs. CRM 4.0 (on-premise)

Microsoft Dynamics CRM Team Blog — Mon, 22 Jun 2009 16:42:11 GMT

Have you wondered why there is so little in the SDK specific to CRM Online? That’s because a large part of the developer scenarios for CRM are identical for both CRM Online and CRM 4.0 (on-premise). There are two features, plug-ins and custom workflow...(read more)

Tapping into the Power of Workflows

Microsoft Dynamics CRM Team Blog — Fri, 19 Jun 2009 18:48:30 GMT

The workflow engine in Microsoft Dynamics CRM is an area I personally spend a ton of time playing with. It is like Jscript was in Version 1.x and 3.0 for me. It has A TON of potential that many people have barely scratched the surface of. So in working...(read more)

Performance counters for Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM Team Blog — Thu, 18 Jun 2009 18:08:05 GMT

Microsoft Windows operating systems include a tool named Reliability and Performance Monitor (or Performance Monitor in some versions of the operating system). You can configure this tool to obtain and display performance data as system components run...(read more)

CRM Online: Reporting Options

Microsoft Dynamics CRM Team Blog — Wed, 17 Jun 2009 16:56:51 GMT

Today’s guest blogger, CRM MVP Frank Lee , describes reporting options available for Microsoft Dynamics CRM Online. Microsoft Dynamics CRM Online is a fantastic CRM platform for most small medium businesses (SMB) - it is so easy and inexpensive to get...(read more)

CRMUG Summit 2009 – Save the Date

Microsoft Dynamics CRM Team Blog — Tue, 16 Jun 2009 16:35:07 GMT

The Dynamics CRM User Group (CRMUG) will be holding its 2009 Summit in September outside of Chicago. The event will run from Monday September 14 th through Friday the 18 th . The first two days will consist of pre-conference training sessions. Topics...(read more)

Fetch It

Microsoft Dynamics CRM Team Blog — Tue, 16 Jun 2009 01:53:51 GMT

My colleague Tony Clayton the other day mentioned that he'd loved to have a tool that allowed him to enter fetch xml queries to rip data out of Microsoft Dynamics CRM Online. Fetch XML is a part of the CRM technology platform that allows you to create...(read more)

Service Accounts - Non-Interactive Users

Microsoft Dynamics CRM Team Blog — Fri, 12 Jun 2009 19:33:00 GMT

A non-interactive user is a user account in Microsoft Dynamics CRM Online that can access the system but only via the web service layer. Essentially, that user can not use the user interface. Service accounts are used to access CRM Online using the service...(read more)

Including External Data in Microsoft Dynamics CRM 4.0 Reports

Microsoft Dynamics CRM Team Blog — Thu, 11 Jun 2009 17:51:08 GMT

CRM MVP Joel Lindstrom, a Solutions Consultant for CustomerEffective , blogs about BI solutions. So you want to create a report that references data from another database. Perhaps you want to correlate your CRM data with your ERP data to see how...(read more)

CRM Authentication

Microsoft Dynamics CRM Team Blog — Wed, 10 Jun 2009 18:45:10 GMT

In this post, I will try to give you some insights on how CRM authentication works. Modification or updates to CRM authentication pipeline is not supported. This article should be for your reference purpose only. CRM authentication framework has a pluggable...(read more)

New Information about Knowledge Base Articles in Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM Team Blog — Tue, 09 Jun 2009 20:29:14 GMT

Don’t miss the new information that we just published in the Microsoft Dynamics CRM 4.0 Update ! In addition to new Visual Studio projects and new samples, you can get information about attributes that are specific to Microsoft Dynamics CRM Online. ...(read more)

New Dependent Picklist Sample

Microsoft Dynamics CRM Team Blog — Mon, 08 Jun 2009 20:42:38 GMT

People frequently need to use client scripts to create dependent drop-down (picklist) fields. You can find many different approaches to do this in the CRM Forums and blog posts . We have had a “Dynamic Picklist” sample in the SDK for some time, but I...(read more)

Microsoft Dynamics CRM SDK Version 4.0.9 Released

Microsoft Dynamics CRM Team Blog — Fri, 05 Jun 2009 16:24:17 GMT

Download this new version of the SDK or view it on MSDN . This release provides continuing support for the on-premise user and new information for online users. The following are some highlights. For a complete list of changes, see the Release History...(read more)

Microsoft Dynamics CRM Online Data Import tool

Microsoft Dynamics CRM Team Blog — Thu, 04 Jun 2009 20:25:57 GMT

On Codeplex there is a tool for Microsoft Dynamics CRM On Premise that allows you to modify records and then re-update the CRM system with them. There are two advantages to this tool. The first is that you can update the records in a grid view and...(read more)

New Enterprise Benchmark - 50K Concurrent Users on Microsoft Dynamics CRM

Microsoft Dynamics CRM Team Blog — Wed, 03 Jun 2009 20:12:00 GMT

Microsoft and Intel demonstrate new levels of power, price, and performance with this Microsoft Dynamics CRM scalability benchmark. Read the Press Release . Download an Executive Summary . Look for an additional post providing more details about the work...(read more)

Community: Microsoft Dynamics CRM Dev Center

Microsoft Dynamics CRM Team Blog — Tue, 02 Jun 2009 19:58:27 GMT

As part of the the Microsoft Dynamics CRM Dev Center update I revamped the Community tab last month. My goal was to highlight some of the many places you can read more about CRM. The CRM MVPs are a resource to all our customers. They write books, blog...(read more)

CRM Demo VPC 2009 Intro

Microsoft Dynamics CRM Team Blog — Mon, 01 Jun 2009 17:23:12 GMT

Welcome to the first of many posts about the new CRM VPC that was released in April of 2009. I am currently the Dynamics Demo Team Lead for the US and I did the project management on the VPC as well as did a majority of the configuration. We were under...(read more)

Troubleshooting the Microsoft Dynamics CRM Client for Outlook

Microsoft Dynamics CRM Team Blog — Fri, 29 May 2009 15:46:00 GMT

This post will cover some of the common issues seen in support and the common resolutions to those issues. In this post we will focus on 3 main areas: Client Configuration Issues Login Issues CRM Outlook Add-in Issues This post will also cover the Client...(read more)