Customer Service Articles

March 2008 - Posts

• 1 Comments 2,134 Views

  Simple Steps to Take Toward Accurate Case Resolution Comprehensive case data can provide a picture of the key elements of what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those... Read More... Published: Sunday, March 09, 2008, 09:37 PM Tags: case data, CSR, customer service representative, Case Resolution

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  Gaining a Competitive Edge By Jason Carter Today, more and more companies rely on the practice of Competitive Intelligence (CI). But just what is CI? The definition varies greatly from one company to the next. In large corporate settings, CI professionals are charged with legally... Read More... Published: Sunday, March 09, 2008, 09:07 PM Tags: Competitive Edge, Competitors, Customer Service

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  Capture and Share Your Team's Collective Knowledge On every customer service team there are those with "the knowledge." They know customer issues and solutions. They have tricks and tips to work more efficiently. Everyone goes to them for answers, which can mean frequent interruptions. Your... Read More... Published: Sunday, March 09, 2008, 09:07 PM Tags: Microsoft Dynamics CRM, data, knowledge, article, team

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  Update Service Calendars in Microsoft Dynamics CRM There are few things a scheduler dreads more than someone calling in sick when the service calendar is full of service activities. With the following steps, you can keep your business running smoothly: • Block off the employee’s work day to prevent additional... Read More... Published: Sunday, March 09, 2008, 08:59 PM Tags: Microsoft Dynamics CRM, service calendars, update

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  Keep Customers Coming Back with Follow-up Services Return customers are the heart of any business. It is a lot easier to keep a customer than find a new one. The best time to schedule a future service activity is while the customer is still face-to-face with you, before they leave your store or shop.... Read More... Published: Sunday, March 09, 2008, 08:54 PM Tags: Follow up, Microsoft Dynamics CRM, Service Activity

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  Who Says You Can’t Wear Red Shoes to a Board Meeting - Unconventional Ways to Exceed Customer Expectations By Pam McGee Research indicates that most technical companies don’t consider themselves to be creative. They describe themselves as good solid businesses, technical businesses, a good solid vertical business, and/or having a great product. It’s hard for... Read More... Published: Sunday, March 09, 2008, 08:27 PM Tags: Customer Expectations, Board Meetings, Customer, creativity

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  You're Going to Have Fun or ELSE! Natural ways to create a positive culture By Tracy Faleide Content Provided By The Partner Channel is a “go to” advertising and marketing resource that works creative magic for members. As members of The Partner Channel, Partner organizations reach beyond... Read More... Published: Sunday, March 09, 2008, 06:44 PM Tags: Team Building, Positive Culture, Tracy Faleide, Relieve Stress

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  Is Reaching for the Moon Possible Anymore? Developing a High Performing Workforce of the Future By Pam McGee Content Provided By The Partner Channel is a “go to” advertising and marketing resource that works creative magic for members. As members of The Partner Channel, Partner organizations reach... Read More... Published: Sunday, March 09, 2008, 06:38 PM Tags: work environment, Pam McGee, Team Building

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  Plain Language in Business By Roy Jacobsen I’ve always believed the maxim “If something sounds too good to be true, it probably is.” But now I find myself telling you that there’s something simple you can do that will boost your bottom line. One fundamental, uncomplicated thing... Read More... Published: Sunday, March 09, 2008, 07:23 PM Tags: Business Language, Open Communication, Language, Communication, Roy Jacobsen