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On every customer service team there are those with "the knowledge." They know customer issues and solutions. They have tricks and tips to work more efficiently. Everyone goes to them for answers, which can mean frequent interruptions. Your...
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There are few things a scheduler dreads more than someone calling in sick when the service calendar is full of service activities. With the following steps, you can keep your business running smoothly: • Block off the employee’s work day to prevent additional...
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Return customers are the heart of any business. It is a lot easier to keep a customer than find a new one. The best time to schedule a future service activity is while the customer is still face-to-face with you, before they leave your store or shop....
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