Customer Service Articles - All Commentshttp://community.dynamics.com/blogs/csarticles/default.aspxenCommunityServer 2007 SP2 (Debug Build: 3.0)re: Simple Steps to Take Toward Accurate Case Resolutionhttp://community.dynamics.com/blogs/csarticles/archive/2008/03/09/simple-steps-to-take-toward-accurate-case-resolution.aspx#5445Thu, 31 Jul 2008 14:09:53 GMTf7860544-fd88-4f76-8c0c-6920dd39f354:5445MartinNr5<p>You really should tag this as CRM 3.0 so that we with 4.0 know what to avoid.</p> <p>Thanks.</p> <img src="http://community.dynamics.com/aggbug.aspx?PostID=5445" width="1" height="1">