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Hi. Many of you have wondered what the various settings in the email router configuration file ( a.k.a Microsoft.Crm.EmailAgent.xml) are. Some of them are pretty straight forward and some are not. In this blog I will try to describe them in detail. Microsoft...
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In an earlier blog ( E-mail to Case/Lead Using CRM 4 Workflow ), I described a sample workflow that could be used to automatically create cases based on emails sent to a queue. One of the questions that was frequently asked for the above blog was that...
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