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• Tracking Instant Message Conversations in Microsoft Dynamics CRM

  The new feature in Microsoft Dynamics CRM 4 and CRM Online that I use every day is instant messaging. Yep, I can IM from inside CRM! If your company has Microsoft Office Communicator enabled and you are using Microsoft Dynamics CRM for Outlook, you can... Published: Thursday, May 29, 2008, 08:04 AM Tags: Tips and Tricks, Office Integration, IM, Outlook client