Microsoft Dynamics CRM Team Blog

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• Office Integration

• Quick Tip: Send a shortcut link to a record in an e-mail

  Sometimes rather than send instructions how to find a record, it’s easier just to e-mail it. The Outlook e-mail may not be automatically tracked in CRM (depends on your settings), and the link only works for other CRM users with at least Read permissions... Published: Tuesday, June 17, 2008, 08:55 AM Tags: Tips and Tricks, Outlook client

• Tracking Instant Message Conversations in Microsoft Dynamics CRM

  The new feature in Microsoft Dynamics CRM 4 and CRM Online that I use every day is instant messaging. Yep, I can IM from inside CRM! If your company has Microsoft Office Communicator enabled and you are using Microsoft Dynamics CRM for Outlook, you can... Published: Thursday, May 29, 2008, 08:04 AM Tags: Tips and Tricks, Office Integration, IM, Outlook client