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In every CRM application I have ever played with there have been areas I have never been proud to show off to customers or prospects. And adding products to CRM's Sales Orders has been one of those areas for me in CRM since the products inception...
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Microsoft Dynamics CRM continues to be a great success in the Healthcare industry. This new landing page focusing on Dynamics CRM in Healthcare provides links to white papers and other collateral and showcases some great case studies at http://www...
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As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0 . The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help...
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We often use scenarios such as this to test the individual components and entities of CRM in an integrated fashion. This is one example of a very simple sales scenario describing the flow of user actions in the Sales module of CRM. The flow chart below...
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Integrating you customer facing site to CRM Live is valuable addition to fine tuning your business process. This will allow you to capture real time customer questions, inquiries, etc into your CRM process. I've created a simple web application using...
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Microsoft CRM Live works with Office Word to enable merging of CRM data and Word docs. We also support email merge. The basic idea is that you can create a template that contains the content of your email or letter, then you can add tags that tell the...
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