Inside Microsoft CRM

April 2008 - Posts

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  Analyze this By Chris Bucholtz I think a lot of the reason for CRM implementations being judged as failures stems not from the implementation itself but from expectations that aren’t aligned with what CRM can do (This was touched on by Brent Leary in our webinar this... Read More... Published: Wednesday, April 30, 2008, 05:18 AM Tags: CRM Info

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  CRM failure, and how to avoid it By Chris Bucholtz It’s almost disturbing how fun it is to talk about things that go wrong – especially to other people – in out own little industries. Stupidity, disorganization and just plain dumb luck can turn the best situations into fiascoes. The... Read More... Published: Tuesday, April 29, 2008, 09:34 AM Tags: CRM Info

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  Capturing the message By Chris Bucholtz Sometimes you have an epiphany that may need a brief break from the hi-tech world. Mine came today when I read that Apple had applied for a patent on a chat feature for the iPhone . How could they differentiate their chat product against... Read More... Published: Thursday, April 24, 2008, 06:17 AM Tags: CRM Info

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  Expert answers to CRM conundrums… By Chris Bucholtz I’m pleased to report that our recently-activated “Ask the Experts” section has not only attracted askers but experts as well. The first two to get on and answer questions are the esteemable Gregory Yankelovich (whose blog is here )... Read More... Published: Wednesday, April 23, 2008, 05:14 AM Tags: CRM Info

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  CRM, but at what price? By Chris Bucholtz Microsoft’s release of Dynamics CRM Live yesterday has met with a lot of press, plenty of industry reaction and tons of questions from curious users. We were able to put 10 of those practical user questions to Bill Patterson, Microsoft... Read More... Published: Tuesday, April 22, 2008, 05:55 PM Tags: CRM Info

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  Dynamics CRM Online questions? Send ‘em to us By Chris Bucholtz Microsoft’s big launch day for Dynamics CRM Online is April 22 – next Tuesday. We’ve... Read More... Published: Friday, April 18, 2008, 05:40 AM Tags: CRM Info

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  And if they merge, they can call it TwitSoft By Chris Bucholtz We’ve written a lot about name changes in the CRM space over the last few months, most... Read More... Published: Thursday, April 17, 2008, 04:37 AM Tags: CRM Info

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  How to Get the Most from Voice Bots Read More... Published: Wednesday, April 16, 2008, 03:11 AM

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  Salesforce/Google: love it and/or hate it? By Chris Bucholtz Yesterday’s Google/Salesforce announcement was kind of like a Will Ferrell movie –... Read More... Published: Tuesday, April 15, 2008, 08:06 AM Tags: CRM Info

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  10 Questions for Microsoft-€™s Brad Wilson Read More... Published: Tuesday, April 15, 2008, 03:54 AM

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  Thank goodness they didn’t call it GoogleForce By Chris Bucholtz Salesforce.com and Google finally made it official today and announced Salesforce for... Read More... Published: Monday, April 14, 2008, 07:08 AM Tags: CRM Info

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  CRM's Sweet Spot Read More... Published: Monday, April 14, 2008, 05:27 AM

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  If you love your data, set it free (inside your company) By Chris Bucholtz There’s a lot that CRM can do – collect customer data, organize sales information,... Read More... Published: Monday, April 14, 2008, 04:44 AM Tags: CRM Info

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  100-Plus Tips and Resources to Become an Authority Site in Your Niche Read More... Published: Monday, April 14, 2008, 04:08 AM

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  You have a question? By Chris Bucholtz Friday’s always a slow news day, so it’s a good time to talk about what Inside CRM... Read More... Published: Friday, April 11, 2008, 03:41 AM Tags: CRM Info

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  Who’s using CRM, and who’s driving implementation By Chris Bucholtz Our webinar today with Ken Thoresen discussed exporting the power of CRM from the sales... Read More... Published: Thursday, April 10, 2008, 08:38 AM Tags: CRM Info

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  10 Call-Center Script Mistakes to Avoid Read More... Published: Thursday, April 10, 2008, 03:12 AM

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  Free Webinar: Adopting Unified Communications - 5 Sure-Fire Ways (April 24, 2008) Read More... Published: Wednesday, April 09, 2008, 10:26 AM

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  Projecting CRM’s impact across the entire organization By Chris Bucholtz Today’s your last chance to register and participate in our live webinar with Ken Thoresen... Read More... Published: Wednesday, April 09, 2008, 08:11 AM Tags: CRM Info

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  What do you want: the data or the analysis? By Chris Bucholtz On Monday, we talked about DataForceCRM’s CRM giveaway . In thinking about it, I realized... Read More... Published: Wednesday, April 09, 2008, 06:40 AM Tags: CRM Info

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  Privacy Laws, CRM and Marketing: A Potential Mess Read More... Published: Wednesday, April 09, 2008, 02:47 AM

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  Thursday’s webinar: spread CRM beyond sales By Chris Bucholtz In two days, we’ll be hosting the latest in our ongoing series of Webinars , which... Read More... Published: Tuesday, April 08, 2008, 04:47 AM Tags: CRM Info

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  50 Ways Your Web Site Is Discouraging Conversions -€” and How to Fix It Read More... Published: Tuesday, April 08, 2008, 03:42 AM

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  CRM as a loss leader? By Chris Bucholtz On of the most popular articles we’ve run since our re-launch in October was called... Read More... Published: Monday, April 07, 2008, 07:40 AM Tags: CRM Info

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  10 Questions for Greg Gianforte Read More... Published: Monday, April 07, 2008, 06:55 AM