Inside Microsoft CRM

June 2008 - Posts

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  Marketing automation, all packaged up By Chris Bucholtz Last Friday, I was given the skinny on Lyris’ plans to take its multiple marketing tools and roll them into a single integrated marketing solution called Lyris HQ, which arrived on June 16 while I was on my way back from Turkey. Often... Read More... Published: Monday, June 30, 2008, 08:28 AM Tags: CRM News

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  Coveo helps dig out the data By Chris Bucholtz Getting all the data you need into a CRM system is important, obviously, but only because it later allows you to take that information out and do something with it. In many cases, that means generating a report, then looking up the nugget... Read More... Published: Thursday, June 26, 2008, 07:25 AM Tags: CRM News

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  Our readers, getting the cart/horse relationship right By Chris Bucholtz Last week, with our friends at NetSuite, we did a webinar about tying CRM, ERP, finance and other systems together (you can hear the archived version of that webinar here ). We always conduct a poll with our webinar; often the results... Read More... Published: Wednesday, June 25, 2008, 10:04 AM Tags: CRM Info

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  Requirement gathering - who needs it? By Chris Bucholtz I think it’s safe to say that the period of time that makes or breaks CRM implementations in most cases is the time immediately after a company decides to bring in a system, during the requirement-gathering stage. This is when the company... Read More... Published: Monday, June 23, 2008, 08:51 AM Tags: CRM Info

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  CRM in action, Egyptian-style By Chris Bucholtz I just returned from a 15 day trip to Egypt and Turkey. I jokingly referred to it as a CRM fact-finding mission, which my wife found grating, but I did find some vendors in Egypt who were putting CRM ideas to work – especially the idea... Read More... Published: Wednesday, June 18, 2008, 06:42 AM Tags: CRM Info

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  SFA Luddites: the economy is calling… By Chris Bucholtz After Friday’s less-than-wonderful economic news about oil prices , unemployment and the stock market , our webinar on June 12, 5 New Ways CRM Benefits Your Sales Team ought to be command your attention even more than it might... Read More... Published: Friday, June 06, 2008, 02:58 PM Tags: CRM Info