Inside Microsoft CRM

August 2008 - Posts

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  5 Ways eSignatures Transforms Your Sales Teams Read More... Published: Friday, August 29, 2008, 10:03 AM

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  New on Inside CRM: Tools to Help Choose the Right CRM Vendor If we have one goal here at Inside CRM, it’s to be useful to CRM buyers as they negotiate the rocky shoals and confusing currents of buying a CRM system. It’s not easy to figure out what solution is best for your company. To help clear away some of the... Read More... Published: Friday, August 29, 2008, 04:22 AM Tags: CRM Info

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  Convincing Your Sales Force to Use SFA Read More... Published: Thursday, August 28, 2008, 02:30 AM

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  Lawson’s CEO: Head in the SaaS Sand Jim Berkowitz’s blog today makes mention of a rather amazing interview with Harry Debes , CEO of Lawson Software, in which Debes predicts that the SaaS “industry will collapse,” starting with Salesforce.com, in two years. I presume that... Read More... Published: Wednesday, August 27, 2008, 11:33 AM

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  Hidden Savings of Hosted CRM Read More... Published: Wednesday, August 27, 2008, 03:30 AM

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  Forecast: 100 percent chance of CRM failure By Chris Bucholtz I’ve written at length about CRM failure as an effect of misplaced expectations – the technology does what it was designed to do, but the humans who use it sometimes fail to grasp its true purpose and its limitations. I was apparently... Read More... Published: Tuesday, August 26, 2008, 08:30 AM Tags: CRM Info

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  6 Ways to Cope with Call-Center Disasters Read More... Published: Tuesday, August 26, 2008, 02:49 AM

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  RightNow shoots the contact center generation gap By Chris Bucholtz It’s not enough for CRM companies to introduce new features to their solutions – they have to introduce new features that people will actually use. RightNow put out its August 08 Release today, and I think it has a couple of items that... Read More... Published: Monday, August 25, 2008, 05:49 AM Tags: CRM Info

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  5 Reasons Why CRM is Even More Important During a Recession Read More... Published: Monday, August 25, 2008, 03:13 AM

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  RFID: A CRM Secret Weapon Read More... Published: Thursday, August 21, 2008, 02:37 AM

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  365 days of free CRM: Concursive’s appeal to SMBs By Chris Bucholtz The idea of free CRM has been around for a while ( DataForce CRM , OctopusCity and Free CRM for example). The object is to use CRM as a loss leader and to sell services, add-ons and other things to make the CRM solution more useful.... Read More... Published: Wednesday, August 20, 2008, 09:19 AM Tags: CRM Info

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  Should You Fire Your Worst Customers? Read More... Published: Wednesday, August 20, 2008, 03:02 AM

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  Xactly makes “rewards” actually rewarding By Chris Bucholtz The fine folks at Xactly rolled out a neat program this week at the DestinationCRM show in New York. As you may know, Xactly planted its initial stake in the ground with its compensation management tools, then started building from there... Read More... Published: Tuesday, August 19, 2008, 11:23 AM Tags: CRM Info

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  Integrating CRM and ERP: What Do You Do First? Read More... Published: Tuesday, August 19, 2008, 05:25 AM

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  Must-Have Checklist: Top 10 Things to Know About CRM Read More... Published: Tuesday, August 19, 2008, 03:33 AM

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  5 Ways ERP Automates Sales, Finance & IT Read More... Published: Monday, August 18, 2008, 10:48 AM

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  5 New Ways CRM Benefits Your Sales Team Read More... Published: Monday, August 18, 2008, 10:39 AM

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  Maximizer hitches its wagon to mobile CRM By Chris Bucholtz A while back (I can’t pinpoint the date, but it was a while ago) I said that any CRM provider that did not include a truly effective mobile component would eventually become a casualty of consolidation. (Smarter people than me said it... Read More... Published: Monday, August 18, 2008, 03:59 AM Tags: CRM Info

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  CRM, riding the (tiny) rails One of the new trends in building relationships with customers is the idea of giving something away – not like a slice of summer sausage from the Hickory Farms mall store (by the way: yech!), but some nugget of useful information. This can be really effective... Read More... Published: Thursday, August 14, 2008, 05:08 AM Tags: CRM Info

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  Call center myths, and how VoIP and at-home agents smash them I had an interesting conversation with Greg Sherry, the director of marketing for Witness Actionable Solutions at Verint Systems, Inc. about the rapidly-evolving nature of the call center, especially as it evolves from a fixed environment on a corporate... Read More... Published: Wednesday, August 13, 2008, 07:26 AM Tags: CRM Info

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  Building freeways between CRM systems… Last week, SnapLogic introduced a new solution pack for Salesforce.com, which will allow users to integrate it with their existing applications. That may not be immense news by itself - Salesforce has several other integration companies in its AppExchange... Read More... Published: Monday, August 11, 2008, 09:53 AM

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  How the concept of ‘mindshare’ is anti-CRM By Chris Bucholtz I was reading the business news today and I ran across a word that sets me on edge, especially when it’s not used correctly: mindshare. Essentially, the way this word is used in most cases today runs contrary to the very essence of CRM... Read More... Published: Monday, August 04, 2008, 09:44 AM Tags: CRM Info