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http://www.insidecrm.com/ October 2008 - Posts
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By Chris Bucholtz You might think that vendors that cater to large enterprise customers – like, say, Infor – would be more calcified in their thinking, less willing to examine unproven ideas like those imagined by the proponents of CRM 2.0 , and a little...
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By Chris Bucholtz Yesterday, we did a webinar with Microsoft called “Equip Your Sales Team to Close Sales in a Slowing Economy,” which you can still hear by going here . Our guests were Michael Thomas, president of the CRM Association, and Leo Manson...
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By Chris Bucholtz Richard Boardman has a nice post here about CRM and what could happen to it during these current economic doldrums. One of the points he makes in his well thought-out post is this: “The irony is that the better use you make of CRM technology...
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By Chris Bucholtz We’ve talked a lot recently about tools that give you visibility into your pipeline. Some do it retroactively, like Xactly ; others do it in real time, like LucidEra . But what about taking a peek into the future? Sales forecasting is...
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By Chris Bucholtz Maximizer CRM 10.5 debuted a week ago, and it re-emphasized the company’s commitment to mobile CRM. The new version offered increased support for BlackBerry and iPhone devices, plus features like offline access to customer information...
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By Chris Bucholtz Training is one of the foundations of CRM adoption – if people don’t know how to use a system, and if it’s not clear how a system will benefit them, they won’t use it. The same goes for the partners who implement CRM systems. So how...
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By Chris Bucholtz Tomorrow we’re doing the next webinar in our long series in conjunction with Microsoft, “CRM Made Simple,” and one of the presenters is yours truly. (You can go here to register .) Usually I simply host these things, but apparently I...
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By Chris Bucholtz Yesterday, we did a webinar with EchoSign about the concept of electronic signatures and their impact on sales (you can hear the archived version of the event by going here ). That may seem like a trivial thing until you think about...
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By Chris Bucholtz The absolutely astounding story of Entellium continues to get stranger and stranger, with no resolution for customers apparent just yet. The latest bit of weirdness came today with the arrests of Paul “P.J.” Johnston, the former CEO...
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By Chris Bucholtz It’s a CRM adage that you have to do business the way your customers want to do business. But shouldn’t letting customers pay the way they want to be an integral part of this, too? Payment and billing is an aspect of every transaction...
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By Chris Bucholtz Word from our analyst team is that the staff at Entellium was walked out of its Seattle headquarters this afternoon with no prior warning. This came after the resignation of CEO Paul Johnston and Senior Vice President Parrish Jones on...
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By Chris Bucholtz InsideView continues to build its impressive array of CRM partners and solutions with which it inegrates, adding to its list Oracle CRM On Demand the week of Oracle Open World (naturally). Oracle CRM On Demand joined Salesforce.com,...
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By Chris Bucholtz We’ve covered business intelligence and analytics – especially when they’re aimed at the smaller business end of the spectrum – and how it can impact CRM for quite a while. One of the recurring themes is the idea of making analysis of...
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