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• Getting IVR to understand there’s more than one way to ask a question

  By Chris Bucholtz Interactive Voice Response (IVR) is one of those things that seems great to people managing call center or service organizations but, all too often, seem terrible to callers. There have been many times when an IVR system has led me in... Published: Friday, March 27, 2009, 11:23 AM Tags: CRM Comments, call center, IVR, Conversive