Expert Columns

Finance Collaboration

Editor — Mon, 28 Jul 2008 15:44:00 GMT

Working with other Departments
By Randy Johnston, Executive VP, K2 Enterprises, LLC

Finance has historically been a consumer of information. Today’s market demands much more interaction and cooperation to get and give the information needed to run a business effectively. Besides top management, finance professionals can benefit dramatically by cooperation with marketing, sales, manufacturing or production, human resources and the information technology operations of a business.

What is the benefit of this cooperation? Much easier access to the information needed plus promotion from other functional units when it comes time for projects, change and requests for additional information. You’ll probably be able to get your job done without collaboration, but you’ll find it will be much more pleasant, productive, and rewarding if you work on collaborating with others.

Collaboration – Why
What is the strategic plan of the business? How do you match that strategy with tactics? What is your need to make that happen? What is your mission for the business? Look for at the top needs of the organization, and determine how the finance department can make a difference in these strategic initiatives. Consider the cash flow needed for existing initiatives, new projects, and maintenance of existing infrastructure and operations.

Consider how you can help each department in your organization. Think of your responsibilities as a service organization to all of the other functional units. You are probably already functioning as a support arm for top management. You are maintaining bank lines, providing appropriate insurance coverage to mitigate risk, and taking care of compliance issues. Hopefully you are also providing key metrics for the business with Key Performance Indicators (KPIs), analysis of new projects, capital outlays as well as the requested monthly and quarterly financial information. If you are providing what top management needs, consider turning your skills to other areas of the business. Most finance professionals have analytical skills for procedures, and can clearly see through issues and fluff to get to the heart of the matter.

Collaboration – How
Consider the marketing arm of the business. This is often an area with fairly significant monetary outlay that has difficulty tracking the effectiveness. Meet with the person in charge of marketing and determine what they believe are the key initiatives. Offer to help with the skills you have such as negotiating contracts or measuring results. Assure the marketing person that you do not want to do their job or control their decisions, but to help them get the most effective results possible. Help them understand that if marketing is being effective, efforts are often increased, which would help them grow their area of responsibility. Help the marketing team consider automation that could assist them. This might include a more automated web presence, paperless efforts, automated polling, a more effective CRM system, and measurements of programs tied to marketing spend. You have the discipline to look at the long haul, and many marketing programs don’t get enough time to be effective. You may also help the marketing person see ineffective spending that can be redirected to efforts that produce better results. Most marketing people have workloads like you, they have more to do than they can handle, so look for efficiencies at every opportunity.

It is likely that the Information Technology (IT) function reports to you, but even if it doesn’t your IT department and you have many things that you can do together. Most IT departments are constrained from both a personnel and dollar perspective. If you can work with IT management with the intent that we are looking for a way to deliver more IT to the end-users, you may surprised what you find. Note, we did not say that we were necessarily going to spend more money, but we want to spend the money more effectively. That could mean negotiating more effective contracts like Open Licensing, it could mean buying or leasing the appropriate Servers, SANs, desktops and laptops. You may find that outsourced IT labor may drive out some costs, and you may find that managed service contracts allow you to have more reliable operations. Projects like virtualization and SAN upgrades could be totally justified, but the IT department may not have produced an appropriate Return on Investment scenario.

Additionally, IT can help you and others by enabling technologies like SharePoint, ODBC, SQL Reporting Services, and Terminal Services. You will probably have to go through a bit of a learning curve to understand all of the terminology, but remember the IT team will have to do the same with all of your finance terminology. You may bring vision to the IT team for projects like paperless, portals, handheld deployment and web services. You will probably have to help the IT team understand the benefits of Software as a Service, and why some applications are better implemented this way. You may discover some unwelcome visitors like marginal security, bad procedures, wasted money, and inadequate training. However, both departments will benefit as this process unfolds.

Once you have had wins in marketing and IT, your reputation as a problem solver should be spreading in the organization. You will then be able to step through each department improving internal controls and spend effectiveness while driving out waste. Remember this is an on-going process that has to be visited quarter after quarter and year after year. After the initial clean-up, you will find that maintaining collaboration between departments will be much easier and better for the organization as a whole.

When brainy college students around the world get green

Editor — Wed, 23 Jul 2008 22:31:00 GMT

By Heather Hamilton
Originally posted on One Louder

Microsoft has been holding the Imagine Cup annually for six years now. Here's how the event is described:

Everything that the world may become "someday" lies in the hands of young people today. As they look at the road ahead, their close relationship with technology enables them to dream in ways we never have before. Put the two together, and you have young minds holding the tools that can make their vision a reality.

This is the recipe that inspired Microsoft to create the Imagine Cup. What begins with a burst of inspiration and a lot of hard work can become a future software breakthrough, a future career, or a flourishing new industry. The Imagine Cup encourages young people to apply their imagination, their passion and their creativity to technology innovations that can make a difference in the world – today. Now in its sixth year, the Imagine Cup has grown to be a truly global competition focused on finding solutions to real world issues.

Open to students around the world, the Imagine Cup is a serious challenge that draws serious talent, and the competition is intense. The contest spans a year, beginning with local, regional and online contests whose winners go on to attend the global finals held in a different location every year. The intensity of the work brings students together, and motivates the competitors to give it their all. The bonds formed here often last well beyond the competition itself.

One of my colleagues recently attended the events in Paris and was super impressed by not only the event itself, but the quality of the students and entries. The theme this year was “Imagine a world where technology enables a sustainable environment.” If you check out the website, I think you will be reallly impressed with the creativity of these project teams. The reason why this gets me excited is that my role is now focused on global technical talent (more about that later) and seeing such incredible talent at the college level is really encouraging for our hiring down the road.

Telecommuting losing it's appeal?

Editor — Wed, 04 Jun 2008 18:53:00 GMT

By Heather Hamilton
Originally posted on One Louder

This article in eWeek is timely; this is exactly what is going on with me. While I love having the flexibility to work from home, it can be isolating. Sometimes you need to be around people. So I am more frequently dropping into the office for just that reason.

It's easy for me; I live 3 miles from the office (and now I've got the scooter....zoom! beep beep!). So a change of scenery is not a big deal. As for the work/life balance issue, I think I have gotten to more of a place where work and life exist together in harmony and it doesn't have to do with specific business hours. If I want to put in a couple hours on the weekend, so what? If I want to go to the gym during the week, so what? Is the job getting done? Yes, it is.

I have to admit that now I have gotten into the habit of leaving myself logged on at home. This means that sometimes, mostly in the AM, I can hear my e-mail go "bong!". I can really only hear it if I am already awake, so we can't blame the insomnia on that.

I guess that for me, it's mostly about evaluating what I need at that moment to be most productive and happiest. At different times, it's different things. I had my first 8 AM Monday morning meeting in a very long while this morning (who does that?) and while I felt a little put upon rolling out of bed, I knew I didn't have a right to, because most people were doing exactly the same thing, only every day. And once I got up and going, it felt kind of good to be up and about. So I guess what I am saying is that I like the variety and I like being able to tell myself "self, you need to get out today. How about lunch on campus".

I've gotten accustomed to the telecommuting lifestyle. I can understand where some people operate/perform better under specific rules. I've just gotten to the point where my style has adjusted in a way that gives me so much flexibility. Have to say that I am really liking it right now.

So as much as the article might give the impression that telecommuting is falling out of favor, I still think that for a certain type of employee (a self-regulating one perhaps?), it's a great option.

What Should I Ask My Consultant?

Editor — Tue, 03 Jun 2008 19:10:00 GMT

How to Get What Your Business Needs
By Randy Johnston, Executive VP, K2 Enterprises, LLC

Bringing in outside expertise can help significantly when you have limited time or capability. Consulting help can be most beneficial when you are getting ready to enter a new market, a new business strategy, work in an area where you have limited expertise, or you just need to try something new. A fresh set of ideas from the outside can be particularly helpful. Additionally, consultants can contribute significantly when times are tough and you have limited resources to spend.

But how do you know you are getting what you are paying for? How can you be confident that the consultant is competent? There are many so called consultants in the market, and when economic times are tough, consultant can also be another word for unemployed. On the other hand, a consultant can be worth many times what you pay for their expertise and advice.

How to Prepare
What is your need? Why are you bringing in the expert? We frequently receive calls asking for consulting expertise, and helping people understand their own needs is often part of the process. Whether it is accounting software selection, paperless implementation, technology assessments, business continuity assessments or one of the other services our organization supplies, we will ask the Rudyard Kipling questions. His short poem outlines a set of questions that are universally applicable and cover most issues:

I keep six honest serving men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.

There are many reasons why this questions work to probe needs, and you should be prepared to answer them for your project. Even more clarity is possible if you consider preparing in the following way.

Create a list of the top 10-15 things you want to accomplish. Place these items in priority or ranked order.
Additionally create a list of 5-7 things you don’t want to lose or harm when this project is completed. This priority list will help provide constraint.
Consider the budget you are willing to spend on the project. Include your best estimate of capital, internal resources, and time so you can consider what you are willing to spend. Remember to include hardware, software, training, and dollars for outside labor. Consulting fees are likely to be just a portion of this crude budget. Double this number as a safety factor, and ask yourself if you still have this money to spend.
Consider the benefits to the organization. List both tangible and intangible benefits. Place a value on the tangible benefits. Cut this number in half. If you only receive this much value, is the project still a good risk?
Gather background information that an outsider will need to understand your organization. If this is an IT project, have a list of existing hardware, software, personnel resources, and locations available.
Finally, describe what you are looking for in a consultant. Use your circle of business associates inside and outside the company, industry associations, and Internet research to find experts in the area that you need help. Consider existing consultants for continuity and safety. Consider new consultants for fresh ideas and approaches. Narrow the list based on qualifications of the consultant that match what you thought you were looking for. Keep an open mind.

What to Ask
Now that you are prepared to ask a consultant questions with your own needs in mind, consider some of the following questions. If it is clear the consultant will not work for your organization, stop at any time, thank them for their time and effort. If you know they won’t work out, you can choose to tell them on the spot, or simply say that you will be back in touch with them. If a consultant is not selected, a short email or message to let them know that you appreciate their time and that you have selected someone else builds good will and reputation for your company, and preserves the probably that you could work together in the future.

Could you please tell me about your background and experience? You are looking for comparable past experience and watching and listening for how you can interact with this person and their company. You want the consultant to speak first about their background so they don’t filter the information to be what they think you want to hear.
Describe your business and a little about your needs. Then ask the question: What projects have you done that are similar? You need to hear what has been done in the past by this person or group. One human resource interview technique and concept that is quite useful is that past behavior predicts future behavior. Asking questions about what has been done in the past often predicts what will happen in the future given similar circumstances.
Please describe a project where you were contracted that went wrong. How did you respond? Listen for the technique used to resolve the issue. If your project doesn’t go well, what response can you expect?
How would you manage our project to stay on budget and meet our timeframe? You may need to discuss your expectations on dollars and schedule, or it is all right to state that you don’t have an idea what your project requires. You are primarily looking for the style of management and controls for the project.
Given our situation, are there recommendations you would make? You can learn something from everyone, and good consultants are generous with their knowledge. If the consultant is reticent to speak freely now, they probably lack depth and will be harder to work with during your project.
What team would be assigned to my project? You need to know that are going to get an experienced team, and possibly the person you are interviewing. If you are speaking to a sales professional, it is wise to ask if you can speak to the person in that organization who will be involved in your project. You could ask similar questions of that person.

If you need a proposal response, explain what you would intend to do. Have a document explaining your needs ready to send, and confirm the timeframe you can expect a response. If the consultant misses this initial deadline, there is probability they will miss future deadlines.

Cautions
Beware of false experts. One of my greatest aggravations is “supposed experts” that turn out to be incompetent. Monitor your project closely, and make sure that you have the ability to disengage from an incompetent consultant. Review any document you intend to sign. If the scale of the project is larger, have your legal counsel review the document. You need the ability to get out of a bad engagement, and in some cases you will need recourse for lack of performance.

If it is possible, define steps and deliverables breaking your project into discrete pieces. It is better, but sometimes not possible to do this before the engagement is signed. Define the time frames and dollars for each step. Adjust these as necessary, and use them to manage progress. Review the progress at least once/week, and consider any missed reporting or variance from schedule an actionable item. Don’t let a missed deadline slip more than one time, or you may be inviting future problems.

Reputable consultants can make a huge difference in your performance, and poor consultants can be a drain on resources. Great consultants will give you ideas and advice that you could never come up with on your own. In the final analysis, however, the responsibility for project success is yours.

Outsourcing Firewall Management

Editor — Thu, 24 Apr 2008 14:41:00 GMT

A Cost and Feature Effective Approach for Businesses
By Randy Johnston, Executive VP, K2 Enterprises, LLC

There are excellent software and hardware solutions available for protecting a business’s connections to outside networks. This category of security of hardware and software is often referred to as the corporate firewall. These edge security solutions (to use Microsoft terminology) do far more with respect to security than just filter traffic. They also provide patch management across the network, management of anti-virus and other code blocking software, management of VPNs and other remote communications, and much more. Having a good edge security solution is clearly a cornerstone for almost any well conceived security plan.

Microsoft, Cisco, SonicWall, Symantec, Computer Associates and hundreds of other companies have solid offerings in this space. Microsoft, for example, has their Forefront Client Security, Server Security, and Edge Security and Access products. The following is a list of the features these types of applications typically perform:

Update Client Computer Signature Files
Use Policies to Manage Client Computers
Alerting, Reporting, and Monitoring of Client Computers
E-mail based Workflow
Server Virus Protection
Secure Remote Access
Branch Office Security
Full Internet Access Protection
Added Protection for Applications Like SharePoint that Have Regular Remote Access
All done centrally from one management console

These are important functions. If implemented and managed properly, these features have proven to protect an organization well. There are still challenges but this is a mature market with lots of well established high quality players. The products are strong but still require human expertise to achieve maximum efficiency because they are also complex.

Here in lies the rub for many businesses. The SBs (small businesses) and SMBs (small to medium businesses) don’t generally have the depth and breadth of IT staff to manage these services properly. Even in shops where a business has sufficient IT staff to understand and manage their perimeter security solution efficiently, they may not be as effective as they would like because they only have experience with their one system. Outside experts have the advantage of working with multiple systems and therefore more experience with common issues and acceptable solutions.

Just for background and understanding, some of these solutions are packaged as turnkey hardware and software bundles, some like Microsoft Internet Security and Acceleration (ISA) Server are, as their name implies, complete server based solutions. In reality most are at minimum a combination of hardware and software. For example, in the well respected SonicWALL line, the baseline hardware is just the foundation. Security software forms the core security while working to take full advantage of the additional opportunities the hardware offers working in concert with the software. Software licensing fees (and not pure hardware) will clearly be your biggest commodity purchase cost in the security budget for many SBs and SMBs. The services to implement this properly will not be cheap, but will be critical to making everything work properly.

But, it is important to remember: if implemented and managed properly, the new generation of security tools is very cool and work very well. They will give you assurance that machines are patched and anti-everything is working and properly patched.

This is a level of assurance that many business computers in the US are apparently without. The CSI’s 12th Annual Computer Crime and Security Survey (2007) reported that “Losses from Viruses” was the 2nd largest security cost to US Businesses. Financial fraud was first. Many of the machines suffering these attacks are poorly protected and the lack of proper protection is either the direct cause or at minimum a contributing factor. Even in larger organizations where sophisticated management workflow procedures can be implemented to control all connected platforms, it is often difficult to walk the fine line between productivity and control with devices such as connected handhelds, laptops, phones, etc.

This leads to the following two conclusions:

1. There are many small businesses that are still in need of good edge security but are not large enough to have in-house IT expertise of the level needed to manage many of these newer and better tools effectively.

2. Even in shops where there is highly trained IT staff, those staff may not have the depth and breadth of knowledge of potential problems or even current problems because the in-house people only know one system, their own.

The point after all is to get the best security at the most reasonable cost. Even in the second situation where you have quality in-house IT staff, their knowledge and understanding of the unique needs of their business may be best served by working with someone who manages the daily tasks and consults with the in-house IT staff when necessary. The in-house people will have more time to move on to unique business issues because they are relieved of the burden of daily management. The business gains the assurance from a certified independent third party that the edge security is being managed properly. This in no small point when dealing with the new era of corporate responsibility that Sarbanes-Oxley and other recent legislation brought on.

So what are the options for outsourcing perimeter security and how much do they cost? Well as it turns out there are also lots of well established players in the managed edge security services. Some you have likely heard of; Sun Microsystems, VeriSign, Vanguard, Unisys, Symantec. Some large players like BAI and Savvis are not so well known outside the security world. The following is a sampling of an offering from a company call Dotnoc:

Remote administration/support for windows servers

Remote computer support globally
Remote Support saves you time and frustration by providing quicker access and response to computer support help. Dotnoc offers remote administration and support services for Windows servers. We support major Microsoft technologies such as:

¤ Sharepoint Portal
¤ Exchange server
¤ Terminal Server
¤ ISA Server
¤ SQL Server
¤ MPS Server

Cant get a technician onsite? Give us a call to see how we can help you remotely. Dotnoc specializes in Windows server configurations, support and troubleshooting. We support your servers no matter where they are, a data center, a collocation, a rented or dedicated server or a server you have in your own location.

Remote administration types
Dotnoc can remotely administrate your servers via many remote services.

¤ Terminal Services (RDP)
¤ VNC (All VNC servers such as Real VNC, Tight VNC & Ultra VNC)
¤ PCAnywhere (third party software required)
¤ Client provided remote administration type

Source: http://www.dotnoc.com/windows-remote-administration.php

With remote support and management SB can receive a level of control, assurance, and useful reports that probably would be impossible or cost prohibitive without outsourcing. We have been using managed firewall services (http://www.nmgi.com/netcare/index.shtml) for several years with great success. Our contract takes care of not only keeping all hardware, code and licenses up-to-date and working property but even includes periodic hardware replacement. It is no longer a capital expenditure to “upgrade” the firewall and no additional consulting services are needed.

The reporting we receive is far superior to what we had when we managed our own firewall. Monthly, a 38 page report that is customized to show the charts and graphs that are useful and meaningful to me as a business manager. Their people interview me from time to time to make sure I am informed about issues and potential issues they think I should consider. Additionally, I receive alerts if anything goes wrong (ex. hurricane takes out power longer than generator can last). Fortunately that has not happened for a while. All for a flat monthly fee that I can budget and that costs less than I was paying previously for software and hardware upgrades and consulting.

Apparently there is software out there that organizations like NMGI can use to automate much of the remote management process for multiple networks simultaneously. This allows them to provide me with a higher quality product at a lower price. The following is taken from my March 31, 2008 NMGI NetSecure Report.

Source: Monthly Report to K2 Enterprises for Outsourced Firewall Management Team

The system also provided information on Intrusion Detection, VPN activity, attempted attacks, etc. But those reports are not as useful to me as a manager as usage, types of usages, and measurements of whether or not I have adequate bandwidth. You see, I count on the outsourced management team to take care of all the security stuff. It’s their job and their core competence and not mine. I am a business manager. Shouldn’t you consider using managed firewall services as well?

Sources for Further Reading:
http://www.microsoft.com/isaserver/default.mspx
Microsoft Internet Security and Acceleration (ISA) Server 2006
http://www.dotnoc.com/windows-remote-administration.php
Provider of Managed Microsoft Security Solutions
http://www.nmgi.com/netcare/index.shtml
NMGI NetCare Managed IT Services
http://www.verisign.com/managed-security-services/
VeriSign Managed Security Services
http://www.windowsecurity.com/services/Managed-security-services/
List of 32 Companies Providing Managed Security Services
http://www.gocsi.com/forms/csi_survey.jhtml
CSI’s 12th Annual Computer Crime and Security Survey (2007)

The greatest invention ever...

Editor — Tue, 22 Apr 2008 16:49:00 GMT

By Heather Hamilton
Originally posted on One Louder

...index cards. I swear. When I was in high school, a teacher taught us how to use note cards to construct a paper: you make an outline, transfer it to note cards and then add extra cards throughout to supplement with content. You re-order, create transitions and write your paper. That process saved my bacon several times in high school and college. I have so much trouble sitting down to a blank piece of paper (or word document, as the case may be). For me, blogging is different, though. It's a conversation. It's what is streaming through my mind. No real paragraphs, no literary integrity. You get what you pay for, I guess.

Anyway (my favorite paragraph transition....did you notice?), there have been times in my life when I have gone back to the note card process. Sometimes, when my plate is full and some big projects are looming, I procrastinate. Or maybe "freeze" is more like it. I'd rather work quickly through the little stuff because it's so hard to start the big stuff. I mentioned before that I am speaking at this conference. I'm doing a one-hour presentation; I do these frequently enough, I know the content, it's no problem.

I'm also doing a 3 hour workshop. Yeah, you read that right....three freaking hours. That's like a baseball game. It's the average amount of sleep I've been getting per night. I could paint a room in three hours. And with everything else that's been going on (being sick for as long as I was, traveling, etcetera), the slides for this three hour workshop have been on my mind. I'm sitting at home, getting other stuff done and it's hanging over me....or sitting on my chest. I want it off!

Well, last week, I wrote about some of the challenges of working from home. Change of venue can be a good thing. Now, I know that I should not be working on the weekend. But sometimes, getting stuff done on a quiet Saturday does something wonderful for my state of mind. It allows me just to work on that thing. Nobody expects me to be "in". I feel like I make progress on getting caught up. Plus, I've got lots of social plans this weekend and I always have more fun when there's not the specter of an unfinished slide deck sitting on my chest (hanging around my neck? clinging to my leg?). I'm off to San Diego next week and I don't want to be worried about slides there either.

I had finished my one-hour slide deck and packed up my notes and index cards and headed out to Victors in downtown Redmond. I got my grande skinny vanilla latter for here, plopped down with my stuff and got to work. I put each slide from my one-hour deck on an index card, wrote up index cards for everything else I thought I needed to cover, based on materials I had gathered and the requests of the conference organizers. And by the time the last few sips of my coffee were cold in my cup, I had the framework, and about half of the content, for my three hour presentation. All in order on my nice little index cards.

Now maybe part of the reason why I am excited about this is that I kicked my major caffeine habit over the last few weeks (I still drink it, but I don't need it to stave off headaches...no withdrawal...whee!) and that big dose of java is doing something to my disposition. But mostly, it's because I am a couple weeks behind in submitting my slides (I am so sorry, Kate) and now I see the light at the end of the tunnel.

I'm not sure if it would help anyone to know about my process. And I can't even remember which teacher in high school taught me the little index card tricks (there was actually a more formal process that I forget). But I'm sending good juju their way. I'm 52% more relieved (and 100% more caffeinated) than I was a few hours ago and that's saying something.

Evaluating Career Opportunities: It’s Not Just About the Numbers

Editor — Thu, 20 Mar 2008 15:25:00 GMT

By Heather Hamilton

Here's an article I wrote recently for Pragmatic Marketing, which appeared in their February newsletter. Thought I'd reprint here and share a little link love. And for the record, I am not the one that used the word "expert" to describe myself; that was their editorializing. Anyhoo, here it is (with much thanks to my editor, Mary Peterson!)

Ready for a change? Looking for a new job? Here is advice from an expert on what to look for when evaluating new opportunities. By Heather Hamilton

There are few decisions in life that have a bigger impact on your future potential than selecting a new job. Sure, there are matters of the heart: marriage, children, etc. But when making a career move, you need to use your head and do your research. The time to start deciding is before you start looking. While we are conditioned to evaluate opportunities based on compensation, there are a wide range of other factors that need to be weighed. So creating a framework for evaluating opportunities before you start looking will help you say yes to the right opportunity and walk away from everything else.

Evaluating multiple competitive offers sounds like a great scenario to have to deal with, doesn’t it? The idea that several companies are vying for your skills; that you have options. But if this is the point at which you start really assessing your options, you are at risk for making a hasty decision. There are different decision making styles, to be sure. But some preemptive filtering based on your personal needs, your preferences and your long term career goals will help alleviate some of the noise around the decision making process. Be smart and go into the job search with a clear idea of what you want. By targeting the companies and industries that can meet your objectives, you’ll be able to toss off the ones that don’t meet your criteria and work your way down to a few offers from which you can choose. By deciding with both your head and your heart, you will experience a better outcome.

Ready to start sending out resumes? Whoah there, Tiger. Once you decide you want to make a move, it’s hard not to start taking actions, but life’s most important journeys take a little extra thought. Do you have a company targeting strategy? Or were you just going to float around the internet and see what’s there? First thing you need to do is assess your values. I’m not talking about whether you love your mother and let cars cut in front of you in traffic. I’m talking about what is important to you, in your next job and in life. Only you can make those decisions but I can offer a few things for you think about.

What do I want to be when I grow up?

It’s hard to think about your career end game. There’s a position out there for you where your dream job meets your talents. So many of us think about our next role, but not beyond that. We want it all and we want it now. Unfortunately, life doesn’t work that way. To a company, you are a collection of skills; sure there’s a person attached. But the business transaction is money paid for work done. So when they hire you, it’s for what they know you can do and that is generally based on proof of what you have already done.

I started out recruiting in the temp space, which isn’t really recruiting as much as it is placement. People walk in your door and you find them temp positions which may turn into full-time positions. I was getting my feet wet and it was great experience. I was also impatient and ambitious; and I wasn’t going to take over the world working in an office complex in Oakbrook Terrace, Illinois. My dream job: editor. But that wasn’t going to happen either. My realistic job goal was to be an in-house recruiter for a well-known company. That position was another 3 job moves away. It took five years from beginning to landing at Microsoft. How do I know I took the right path? I’ve been here for almost nine years and still loving it.

I receive resumes all the time from people that want to get into marketing at Microsoft but lack any marketing experience. My advice to them is to find a position that allows them to utilize the skills they have and to foster new marketing skills; a transition position, so to speak. The company pays for the skills you have, you gain new skills in the process. In my transition from temp recruiting to Microsoft Staffing Manager, I was doing just that. It’s hard to think of a succession of positions as baby steps toward a bigger career goal. But that is the smart way to do it.

So what does this mean for you? You need to identify that next big career milestone, assess the skill gaps between where you are now and where you want to be down the road, identify a subset of those skills that you want to gain in your next position and then find companies and industries that both value your current skills and will help you develop the new ones. Where can you find this kind of information?

in company job descriptions, corporate career sites
by networking with people in different industries and companies
engaging with bloggers at companies that have knowledge of the work you want to do
LinkedIn
web searches
conference presentations, user group meetings, MBA Alumni socials, etc.
talking to recruiters

The information is out there. It’s just a matter of knowing what you are looking for.

Location, location, location

This isn’t as simple as deciding whether to move or not. You should have in mind a short list of places that you would be willing to move to for that right position. Of course, being married with children makes this a bit more complicated (but in a good way, I am told). This is something to be thought through BEFORE you start to look for a position. Most every recruiter you talk to will have stories about getting a candidate through the entire interview process before that candidate discusses with their spouse the idea of moving to the new location: “my spouse doesn’t want to move” is an incredibly frustrating response to an offer, in the eyes of a recruiter. It says that you didn’t prepare for the interview (and while it may not matter this time, you don’t want to burn a bridge with that recruiter).

Some people are fairly mobile and can pack up and move at any time. Others have houses to sell, kids in school, concerns about building a network of new friends. Your job is to know which one you are and which locations will meet your needs if you are willing to move. And beyond things like cost of living and weather, you need to think about lifestyle and social networks that you will be able to build in the new location. There are a number of online tools focused on evaluating and comparing cities, including homefair.com. They will help you calculate differences in salaries, real estate costs, schools and the social scene.

Don’t forget that most large companies offer a range of resources to potential recruits based on their geographical locations. Some may set you up on an area tour or allow you to work with a relocation specialist before an offer is even made.

The Work Environment

This is where a little bit of heart comes into the evaluation process. What kind of work environment is going to get you jazzed to show up every day? Where, in the past, have you felt most “at home” at work? What types of people do you want to surround yourself with? Who can you learn from? Some of these questions around the immediate team you will have to assess as you go through the interview process. But much of the corporate culture questions can be answered before you start your search.

If you put off thinking about this until you start interviewing, you are running a risk. Let me be clear about one thing: on the interview day, companies are making their best impression. That’s not to say that some don’t leave a bad impression, despite good intentions. But what you get on the interview day, while it may provide glimpses of reality, is not reality. You get what the company chooses to show you. Your best bet is to research this online. For larger corporations, you’ll find references to corporate culture and atmosphere in articles and discussion groups. For smaller companies, you may have to dig deeper into blogs and social networks. At the very least, you need to give it some thought before you show up for the interview. Which will bug you more: the guy playing foosball outside of your office or the fact that you need VP approval to spend $100 on a trade magazine subscription? Think about it.
The people you work with will most likely have the biggest impact on your job satisfaction, yet this criteria is rarely given the weight it deserves in the job change decision. My best and worst work experiences involved managers that I clicked with or seriously didn’t.

There’s probably not a lot of research you can do on this before you know who you would be interviewing with but it sure is something that you should be thinking about throughout the interview day. A little soul searching about the types of peer and manager relationships that enable your best work is in order. How involved do you want your manager to be? How much time do you want to spend with peers and in what type of environment? Do you leave your work at the office or will these people be part of your social circle? Through networking and research, you can find some actual employees and ask them to tell you the truth – the good, the bad and the ugly. Every company has its blemishes but when you understand what you are getting into, you’ll be happier about your decision.

Career Progression

Speaking of long term thinking, what if you could build a career in one company by trying out different roles? Could you get to your career sweet spot in one company and if so, why wouldn’t you want to? Not every company is thoughtful about internal movement. At the same time, the company that is most willing to take risks on you based on your record of achievement is the company that you are already working for. So it would be a little silly not to think about building out a career inside that company. Checking this out is fairly straight-forward. First, look at the company’s career site to see if they have the types of roles that you could see yourself moving into down the road. Then look up the bios of people working at that company and look for evidence of job changes within the verbiage (for example, if someone “has held a variety of roles”). And again, it would be wise to engage your network to discuss this with employees of some of your target companies.

Compensation – The Big Picture

Sure, compensation is important; it pays the bills. And you probably know to check the cost of living (or cost of housing, tax rates) estimates in any locations you are considering. But there’s more to think about when it comes to compensation. You definitely have to look at the big picture. Something may sound like a “benefit”, but if it was something that you were paying for before, it impacts your compensation. It might make sense to pull together an Excel spreadsheet and work this through. Think about things like child care reimbursement, medical deductibles/co-pays/flex spending accounts, transportation assistance (bus passes, car pools), reimbursement for cell phone or Internet, corporate discounts, levels of coverage for medical/dental/vision, legal assistance programs, paid holidays and vacation time, tuition assistance, health programs (weight management, smoking cessation). The list goes on and only you can determine what is important to you. But comparing base compensation from company to company really doesn’t adequately show whether you will be financially better or worse off at another company.

A Final Note…Plan Ahead

There should be other categories that you are assessing based on what is important to you in your life and you will certainly weigh some categories more heavily than others. The point is to know what these categories are and think about them now and frequently (especially as you are starting a job search).

I often tell people that when you think about building out your personal network, when you need to start looking for a job, it’s already too late. The time to build your network is when you already have a job, when you have something to offer those in your network and when your judgment isn’t impacted by the fact that you HAVE to find a new position. I think about the prospect of weighing the merit potential next roles in the same way. The type of company loyalty that existed for prior generations is dead. Now, people stay with companies as long as the relationship is mutually beneficial and the current situation is better than the prospect of looking for a new position and the change and risk associated with it. It’s a pretty simple formula. So right now, even if you are very happy in your current position with no immediate intention of moving, you should have in mind where your next career move might potentially be. And to do this, you need to take a hard look at what truly makes you happy at work and create a simple model for evaluating your next step.

Thinking Strategically about your Technology Plans

Editor — Thu, 20 Mar 2008 14:26:00 GMT

By Randolph P. Johnston
Executive Vice President, K2 Enterprises

If the early part of 2008 has kept you busy, there are changes that are important to your immediate and future technology planning. Technologies introduced recently will be used for years into the future, and are ready to be deployed now.

What’s New?

Major conferences and deadlines have motivated providers to finish and announce products including the following:

Intel delivered 45 nanometer chips ahead of schedule, allowing HP and others to deliver products with new generation CPUs
Fujitsu introduced their new generation production quality scanners
HP continued introducing new generation LaserJet technology
HD was discontinued in favor of Blu-Ray technology
Copanion GruntWorx has implemented new forms recognition technology
Windows Server 2008 with Service Pack 1
SQL Server 2008
Vista Service Pack 1

Several of these technologies indicate the start of a new generation of technology products. Adopting now will put you on the front of a fairly long technology curve. Of course, we don’t want you to adopt technology for technology’s sake. But each of these technologies set you up to leverage your organization’s skills. This is even more important in economically challenging times.

Make a Technology Plan that includes migration and upgrades

Review your current business plan looking at the strategies and tactics. Choose the firm goals that can be leveraged by technology. In our experience, many goals can be accelerated or improved by applying technology. After you have the goals, strategies and tactics for your functional area prioritized in order, list the technologies that apply to each of the areas. Now you are working from a prioritized technology list. Remember that you may have to have some technologies in place before others, and this may shift the order of deployment. If there are no dependencies, implement the technologies in the order that supports the firm’s prioritized list.

Common technologies that are enabling many companies’ goals this year include:

Virtualization
Voice over IP
Video conferencing
Security through encryption, hardware controls or cameras
Paperless/Document Management/Enterprise Content Management
Business Analytics
CRM
Accounting Software or ERP system replacements
Software as a Service (SaaS)
Remote access with control

Enabling technologies for many of these can be built on newly released Microsoft technologies. For example, virtualization is available in Windows Server 2008 that will include Hyper-V. Video conferencing is built into Microsoft Communications Server. Business Analytics is available in PerformancePoint. CRM has been upgraded with the recent release of Dynamics CRM 4.0. Accounting systems are available in five varieties from Microsoft including Dynamics GP, Dynamics NAV, Dynamics AX, Dynamics SL and Office Accounting. OfficeLive Workgroups and OfficeLive Small Business are two current offerings from Microsoft. Microsoft SharedView is currently in Beta, and in its current form has some very useful collaboration capabilities. Remote access with Terminal Services is the building block for many remote products.

Paperless improves Productivity

A number of products are competing for Enterprise Content Management (ECM) from the enterprise class EMC Documentum to the departmental Interwoven Worksite, or the small scale Acct1st. There are approximately 300 content management providers in the U.S. market space, and Microsoft has the popular SharePoint option here as well. To support all of these systems, you need an on-ramp to the digital world with scanning capabilities. This can come in multi-function printers like the HP 4730 MFP or copier based products like the Xerox Workcentre or Canon Imagerunner.

Canon introduced a new 110 Page Per Minute (PPM) scanner. The device has very impressive paper handling capability. Perhaps more useful to the typical workgroup or CPA firm is the Fujitsu 6140 scanner. This new scanner has notably improved paper handling capability, and scans at 60 PPM for $1995 retail. It is a very affordable, fast color scanner as well. If a flat bed version is needed, the 6240 is only $2495 retail. Notable features include:

60 ppm / 120 ipm B/W & Grayscale 200 dpi
40 ppm / 80 ipm Color 300 dpiNew taper correction technology
New separation design
Ultrasonic double-feed detection
Intelligent Multi-feed Function (iMFF)
Paper protection technology
Enhanced hard and embossed card scanning ( up to 1.4 mm thick)
Scans up to 3 hard cards continuously
Long document scanning (up to 10 feet)

Equally impressive is the new ScanSnap S300 which shipped in late 2007. The S300 is the world’s smallest color duplex ADF batch scanner. It is designed to provide high performance for mobile use and weighs less than 3.1 lbs. It has a footprint half the size of a letter sheet of paper and is powered by USB connectivity or with the included AC adapter. Notable features include:

Easy “one-touch” scanning to searchable PDF
Double-sided color scanning without a reduction in speed.
Holds up to 10 pages in the Auto Document Feeder (ADF)
Scans paper the size of a business card up to legal size
8 pages per minute (simplex) & 16 images per minute (duplex)
Advanced automatic image correction features
Automatic color detection
Automatic blank page detection & deletion
Automatic paper size detection
Automatic image de-skew
Automatic content-based rotation

Of course, the best option to capturing images is to convert them from their original format into archival file types such PDF, TIF or XPS. Most copiers and scanners interface through TWAIN, ISIS or WIA. Microsoft is currently promoting both the XPS and WIA standards.

Conclusion

The pace of technology has continued and accelerated in 2008. You may need to help your organization focus on opportunities where technology can be leveraged in the firm. Think about where technology can help you achieve your business goals. There are plenty of new opportunities for you to select new technology that can give you a competitive advantage this year and in the years to come.

Budgeting and Forecasting – Best Practices

Editor — Fri, 08 Feb 2008 16:20:00 GMT

By Randolph P. Johnston
Executive Vice President, K2 Enterprises

One of the most serious challenges faced by financial professionals is that of providing accurate and reliable budgets and forecasts. Budgets in particular are key operational tools that provide authorization for use of company resources. A budget is also used to measure of a manager’s effectiveness in administering those resources. Forecasts are often critical to ensuring that good strategic decisions are made.

Considering the importance of budgets and forecasts, one would logically conclude that financial professionals are aware of best practices and implement these in building and managing budgets and forecasts. Unfortunately, this is often not the case. Spreadsheet-based budgets and forecasts are often poorly structured and therefore highly susceptible to errors. Further, they may be protected by little or no security.

In this article we will discuss a few best practices for developing and managing budgets and forecasts. Those practices include:

Structuring spreadsheet budgets and forecasts, to reduce risks and errors and to make them easier to use
Using Excel Services® to gather budget input from department managers and to securely distribute budget and forecast information to these individuals
Using dedicated budgeting and forecasting tools (Microsoft Forecaster®, for example) to overcome some of the inherent weaknesses of spreadsheet-based budgets

All current research on budgeting and forecasting suggests that Excel is OBSOLETE as a budgeting and forecasting tool. Notwithstanding the fact that many companies still use Excel in budgeting and forecasting, industry best practice is to ABANDON Excel in these processes, so the preferred recommendation is to use a budgeting and forecasting tool.

Structure Spreadsheet Budgets and Forecasts in a Way That Reduces Risks and Errors
Electronic spreadsheets, with their free-form design, are highly susceptible to human error. Common errors include typing a number over a formula or failing to update an assumption that is embedded in a formula. The spreadsheet auditing department at Coopers & Lybrand in London found that 91% of its audited financial spreadsheets containing more than 150 rows had error rates of 5% or greater (David Freeman, “How to Make Spreadsheets Error-Proof,” from Journal of Accountancy, vol. 181 (5), pp. 75-77, May 1996).

A few simple spreadsheet design standards can significantly reduce the risk that these common errors will occur:

Assumptions should appear only one time in a workbook. For example, if one of your budget or forecast assumptions is an interest rate, such as 6%, that assumption should be entered only one time in the entire file. When this interest rate is used in calculations, a reference should be made to the cell containing the assumption. When spreadsheets are constructed in this manner, you only have to change the assumption one time to update the entire workbook.
Each assumption should be entered in a cell by itself, and each cell should be clearly labeled.
Assumptions should be listed in a separate sheet (or a separate area of each sheet) that contains only assumptions.
You can significantly reduce errors and make your spreadsheets much easier to update by constructing them in this manner. An added benefit is that you now have a complete listing of the assumptions on which your model is based. This list will become an important feature of your budget and forecast reports – one that is generally unavailable when you embed your assumptions in your formulas.

Use Excel Services® to Securely Share and Accumulate Budget Data
Accumulating input data from department heads and providing preliminary budgets back to these department heads can be among the most challenging and time-consuming aspects of the budgeting process. With Excel Services, the accumulation and sharing of budget data can be automated and controlled in a way that was unimaginable just a few years ago.

Excel Services is a new server technology based on Excel 2007® and Microsoft Office SharePoint Server 2007®. With Excel Services, you and your budget users can view and modify live, interactive workbooks from anywhere in the organization with nothing more than a Web browser. You can also interact with budget workbooks to explore and pivot on data and to analyze PivotTable reports and charts. Excel Services supports workbooks that are connected to external data sources, so live data from your accounting information system can be incorporated into your budget and forecast models, with drill-down capabilities into your live financial data.

The following are some of the features of Excel Services that make it particularly attractive for the creation and management of budgets and forecasts.

There is only one copy of the true budget workbook, created and changed by trusted authors and kept in a central, secure location. (In some organizations where Excel spreadsheets are used for budgeting, the preliminary budgets are distributed for review. This can result in dozens or even hundreds of different draft copies of the budget stored on multiple computers throughout the organization.)
Your budget document is easy for both the administrator and budget users to access (via Web browser or Excel 2007®) and update.
The budget administrator can carefully control what other users are able to see and change. This allows the budget administrator to restrict department heads to viewing only their own budgets. It also enables department heads to input proposed budget numbers during the budget creation process – if the budget administrator chooses to allow this.
All changes made to the budget can be tracked.
You can create snapshots of your budget at any point in time.
The correct and final version of the budget is easier to find, share, and use from within Excel and other applications.

For more information on Excel Services, see http://msdn2.microsoft.com/en-us/library/ms546696.aspx

Replace Excel Budgets and Forecasts with Dedicated Budgeting Software
Creating and managing budgets with electronic spreadsheets is infinitely better than creating them with pencils, columnar pads, and adding machines. Spreadsheets not only save time, but also provide analytical abilities that could not even be dreamed of 25 years ago. However, there are serious limitations to even the most sophisticated spreadsheet budgets and forecasts. For example, it is very difficult to design a spreadsheet budget that allows the user to drill down to the underlying data on which the budget is based. Furthermore, the integration of spreadsheet-based budgets and the accounting information system is generally a manual process that takes a lot of time and is highly susceptible to errors.

Dedicated budgeting and forecasting packages like Microsoft Forecaster® provide the best of both worlds. These products:

Have a familiar, user-friendly interface that looks and works a lot like Excel, and reduces implementation time and training costs.
Can be directly linked to the accounting information systems, thus eliminating the need for manual data input.
Contain sophisticated tools for the building of more accurate budgets based on historical data.
Are Web browser-based and do not require additional software to be loaded on the user’s workstation, thus allowing easy access from anywhere in the organization.
Have built-in workflow to automate the management of deadlines.
Have flexible reporting tools that make customized reports relatively easy to provide to budget users. Remember: in Excel, your data is your report. A change in the report often involves inserting and deleting rows and columns and moving data between cells. Not only is this is time-consuming, but it significantly increases the risk of serious errors in the budget calculations.

For more information on Microsoft Forecaster®, see http://www.microsoft.com/forecaster/product/default.mspx

Conclusion
For many organizations, the creation of budgets involves preparing and maintaining large, complex Excel workbooks. These budget workbooks are time-consuming to prepare and update, difficult to control, highly susceptible to errors, and almost impossible for someone other than the creator to use. A few simple spreadsheet design standards can reduce some of these risks and improve efficiency. Microsoft has recently released a new technology (i.e., Excel Services®) that can further improve the spreadsheet budgeting processes. For those who spend a lot of time on the budgeting process and rely heavily on their budgets and forecasts, dedicated budgeting software like Microsoft Forecaster® should be seriously considered.

Bills Last Day

Editor — Thu, 07 Feb 2008 18:57:00 GMT

Spoof video shown at CES on Bill's last day. I'm still kind of amazed that we can get some of these people to do this stuff.

Heather Hamilton
Staffing Manager
Strategic Talent Acquisition, Community and Research
Microsoft Corporation

View Video
Format: swf?c=v&v=be9075bb-df0a-41c9-8d86-7ded46627e26&ifs
Duration: 7:09

I'm ready for facebook to grow up a little

Editor — Thu, 03 Jan 2008 23:30:00 GMT

For all my facebook love, I'm ready for it to stop being such a skanky kid. I know that it's just people writing these facebook apps, but when I get an invitation to an application involving "meet(ing) new people", I don't really want to get cheesy flirt messages from some web addicted kid who's all "bair-chicka-bair-bair". Good gawd.

I've been told that the average age of a facebook user is 34 (or something like that). But the apps that are written aren't for us (I'm going to include myself as "us"...K?). If I want to meet someone, it's not because of their picture, it's because I want to network with them (well, most of the time). So where's the application for that? Where's the thing that lets you build out a professional network; people you know remotely, or want to get to know for work-purposes, but definitely don't want to have hit on you ever? That's not the same thing as "friends". Though I do get a chuckle out of what passes for friendship these days, like online.

I'm still struggling a bit with the cross-over between life and work. Because I have a job that involves having a public persona (not sure how to better put that), and that lives on the blog and on facebook and other places, do I have to be more careful about showing who I am online (she says in her Carrie Bradshaw voice)? One of my friends made me think about this recently when she joked about watching what she says in front of me so it wouldn't end up on the blog. I know she was joking because I am super diligent about protecting the privacy of my friends and what they say. But frankly, I think that makes my blog a little boring. And some really funny stuff happens to me that I don't put on here because "someone" might take offense. Half the time, the version of me here is pretty much the same version I bring out around my parents' friends. Heather Lite.

I haven't decided whether it's the concept of authenticity that is making me have a problem with all of this. I think that's the better part of it. Also, that I struggle for relevant content sometimes. And I personally find myself a little boring these days. Perhaps it is time to bring back the snarky Apprentice recaps. That might help. Four years into the blog thing and I am struggling with this. I'm still not in fear of being fired for anything I do here but I see the down side of sharing more personal info here. And I'm feeling a little two dimensional. I wonder of Flat Stanley runs into problems like these.

Heather Hamilton
Staffing Manager
Strategic Talent Acquisition, Community and Research
Microsoft Corporation

Resolve to Use the Tools

Editor — Wed, 02 Jan 2008 20:59:00 GMT

We have had almost a whole year to experience the productivity gains from Vista and Office 2007. If your organization has provided you these technology tools, now is a good time to assess your use of the new technology. Are you using the new technology in the best way possible? Vista, when combined with Office, can leverage these old favorite technologies to give you more horsepower to get those day to day tasks completed more easily and quickly.

Now that we have a year's worth of experience with the new Microsoft technologies, a few conclusions that probably should have been obvious earlier are now crystal clear:

1) The days of 32 bit computing are drawing to a close, and your organization should strongly consider running a 64 bit version of Vista (Business, Enterprise, Ultimate) to maximize your personal productivity while utilizing your hardware resources fully.

2) To maintain compatibility with older applications, it is clear that virtualization is a great choice with Vista. Our prior article on virtualization is clearly more important than ever.

3) To gain the most with Microsoft Office 2007 on a 64 bit implementation of Vista, we strongly suggest implementing Office 2007 as a 64 bit application as well. This version of the product seems to run faster on Vista 64 bit operating systems.

4) To support the hardware, virtualization and other applications properly, 4 GB of RAM seems to be a reasonable amount of memory.

Once the building blocks are in place, it is clear that you will benefit by having extra education on how to use applications like Excel, Word or Outlook even if you have used them for some time. Admittedly, you can use the new generation of product the same way you used it before, but the designers have made a concerted effort to make your day to day tasks easier to complete with less effort and keystrokes. Key features that I am using daily include:

1) Windows search. Built into Vista, this capability allows you to find documents, email and other items quickly and accurately.

2) Preview. This feature in Word, Excel and PowerPoint allows you to see the formatting that will be applied to your document, spreadsheet or presentation before it is applied. This can save 3-7 keystrokes or more if you are trying to get something to look "just right".

3) Table handling. This feature in Excel allows much more efficient handling of tabular data whether it is a large or small data set. The table tools allow you to insert, delete, format and annotate tables faster than ever before. However, there are new tricks that are not so obvious without training in this portion of the product.

4) Charting. There is psychological research that shows that graphical images are handled in a separate part of the brain at roughly 994 times the speed of non-graphical data. Perhaps the old adage that a picture is worth a thousand words is true. The charting engines have been completely re-written throughout the Microsoft Office 2007 product. Charts are more flexible, capable and easier to generate. Again, education can help you use this tool better, although Office 2007 charting is easy enough to use, you will think that no training is necessary.

5) Managing your world. Outlook 2007 has improved the calendar handling, task management and email management functionality. When combined with Exchange 2007, new features abound in this module. The ability to send a calendar or drop a task onto the calendar so time is allocated to complete critical tasks makes managing yourself and others for success much easier.

6) Differentiation. You can get your message across to others much more effectively in PowerPoint 2007. New graphics support allows you to illustrate relationships more easily, communicate organizational relationships, or illustrate financial data more clearly. You can help your listeners understand your position much more clearly.

7) File and retrieve. The Access database has been simplified, yet made more powerful in Office 2007. This can allow you to keep large amounts of data. However, retrieving and reporting this data is much easier than with prior versions.

8) Stable and reliable. Depending on how you would like to count it, this is the twelfth version of Office, and the seventh version of Windows. Microsoft has continued to invest year after year in making their products more capable while making them easier to use.

Although the current versions of Vista and Office may seem foreign at first, and it is likely that you will experience a productivity loss in the short term, in the long term, the changes in both the operating system and the Office productivity suite will make your day to day use of computers easier. Invest now in some training to help you use the tool better in the coming year.

Randy Johnston
Executive Vice President, K2 Enterprises

The etiquette of laptops in meetings

Editor — Tue, 27 Nov 2007 17:08:00 GMT

Here's an article about working on your laptop during meetings. Since my team is remote, we admittedly spend time during meetings on the old laptop. You know, when the meeting takes a turn toward something not particularly relevant to you. It's hard not to do that when the meeting takes place in-person.

During meetings where I am presenting something, I am distracted by anyone on their laptop; I admit it. It's kind of hard not to take it personally. At the same time, there are only so many hours in a day and I have always had issues with being required to attend meetings that don't have any immediate consequences for myself or my team. I generally try to opt-out of those meetings as much as possible. Sometimes I'll come to the meeting without the laptop so I am not tempted (as if anything is SO important that it needs immediate attention). I think we would all feel a little more zen about this whole thing if we weren't being forced to decide what work gets done and what work doesn't get done. But we don't live in a world where you come to a finishing point at the end of the day with a clean desk. Remember when it was like that? Yeah, me neither.

I'm trying to force myself to be more present in meetings (I swear I just heard something on TV about being "present"...sounds like a good idea). If that means building in a little unproductive meeting time, then I guess that is what it means. Besides, I can always go to my happy place in my head if it gets really bad.

Heather Hamilton
Staffing Manager
Strategic Talent Acquisition, Community and Research
Microsoft Corporation

Hardware Horsepower – Gaining People Resources by Leveraging Hardware

Editor — Thu, 30 Aug 2007 11:42:00 GMT

Common knowledge is that computing has driven up productivity by 25%. This has been observed by former Federal Reserve Chairman, Alan Greenspan, as well as by many other studies. I’m quite sure it applies to me, and even though you may take it for granted, I’ll bet it applies to you, too. How can we leverage our time even more? As much as you can influence your technology budgets, the following are paying off in productivity gains:

Multiple monitors – two or more that are 19” or larger are best.
Multiple processors – two or more that are 64 bit.
More memory – two or more gigabytes is good, but today even 4 or 8 GB can be helpful
More network speed with faster switches and better cable – most computers have 10/100/1000 network adapters built in, but many times the network switches in the closets are still running at 100 Mbps creating a performance bottleneck.
Faster disks – laptops should have at least 7200RPM drives, and desktops should have at least 10,000 RPM drives. Faster is generally better here, too, although different technologies can influence drive performance as well.
More or faster connection to the Internet – if your work regularly takes you out of the office using cellular technology such as EVDO to stay connected to the Internet can be a huge productivity gain. Personally, I used my EVDO card over three hours the day this article was written. Would you expect or even want a mobile worker to not have a cell phone today? Even if you do most of your work at a desk in an office or your home, if frequent Internet usage is part of your work style, faster connections to the Internet will pay off as well.

But won’t all of these items cost more money? Of course! But compare them to your own salary or the salaries of your team. Each of the technologies above may increase your productivity 3-5% or more. For example, studies from Utah State University have suggested 10-12% productivity gains from multiple monitors are possible even for common productivity tasks such as email and word processing. For simplicity sake, let’s assume each technology named above will make you 3% more productive. If every item produces just 3% over the course of a year, you and your team could be almost 20% more productive. Consider if the numbers are wrong by 50% or 200% and you still have a lot of productivity gain. Consider how much 1/5 of your salary is, and you can see that an expenditure of an extra $1-2,000 per year easily pays off. A rule that is commonly applied for hardware is that there should be no limit to the amount spent because if the computer technology is used on a regular basis, all of the money plus more will come back.

We see even greater improvements as software utilizes the new hardware including operating system updates like Windows Vista or productivity updates with products like Office 2007. For example, when collaboration is used by team members with products like Groove 2007, Egnyte, SharePoint or other collaborative tools, work is often completed more rapidly with less overhead in the communication. It takes a strong hardware base to enable new generation features in software. Models can run faster, presentation quality can be improved, document control can be insured, all with a more rapid pace. Why wouldn’t you invest in the hardware needed to leverage your team’s talents?

Randolph P. Johnston
Executive Vice President, K2 Enterprises

Why is the MBA important?

Editor — Sat, 18 Aug 2007 00:09:00 GMT

I got a question from blog reader on the importance of the MBA. It's a great question. Many of our job descriptions list the MBA as "preferred"; some may even list it as a requirement.

I'll give you my personal opinion on this. Keep in mind that I didn't write these job descriptions. If I wrote the job descriptions, they all wouldn't start with a question (seriously!). I can just tell you what I have observed through the recruiting process and via my own analysis of how well people do after they get here.

I believe that for many types of roles, an MBA is foundational. It gets people talking a common language and because an MBA curriculum will generally cover finance, marketing, stats, etc., a candidate with an MBA generally has the ability to think broadly about business decisions that they make relative to multiple moving parts. Keep in mind that the person telling you this has an undergraduate business degree and exactly 4 MBA classes under her belt (years ago with no immediate educational plans).

Also, MBA admissions does their own filtering process. A solid program is going to admit the best students they possibly can. Those programs with the best reputations have a broader pool of candidates to select from and a higher chance of getting the candidates they want. By selecting an MBA grad from a "top" program (I won't rehash my thoughts on what a "top" program means), you can be assured that that the person has a record of achievement, in the classroom, in business or both. That is definitely not to say that others without MBAs could not have achieved similar success. But when you think about how recruiters recruit; looking for pockets of greatness in the industry, MBA alumni are a solid pool to be fishing in. Think of MBA as a possible search term, not a knock-out criteria, when it comes to resumes.

An MBA degree also suggests something about the drive of the person that holds it. They either took 2-4 years off from their professional life to pursue higher education or they pursued it while working a full-time position. It's quite an accomplishment and I think that having an MBA really says a lot about the motivation and drive of the person that has it.

However, everything that is wonderful about an MBA is not exclusive to holders of the degree. Can you learn the same concepts through working? Yes. Can you exhibit drive and motivation without sitting in a challenging classroom situation? Yes. Can the right non-MBA holder do the same job as an MBA? Of course. I'm a big believer in "commensurate experience". The challenge for the resume reader is to be able to extrapolate that experience form the resume. The challenge for the job seeker is to communicate it. I probably don't have to mention Bill Gates' academic credentials. His experience speaks for itself.

Unfortunately, much to my dismay in fact, many job descriptions are written with the "ideal candidate" in mind. Back in my line recruiting days, when meeting with a hiring manager, I would do my best to get that "ideal candidate" out of their head and focus on where there's some flexibility. "So you say you want this, but what if I brought you this? Would you consider this kind of background?". Once you get them talking about where there's some flexibility they can snap out of their "ideal candidate" mindset and focus on finding someone who can do the job and possibly bring some different perspective to their team. It also helps them realize that they don't need to hire a mini-me. Not everyone needs to come via the same path they did.

So the short answer to why "MBA preferred" frequently appears in job descriptions? In my opinion, it's because we ask the hiring managers to write the job description before the recruiter has a chance to eradicate the concept of the "ideal candidate" from their minds. It's because having an MBA says something about the candidate that is positive and it takes more work to extract the potential for greatness from non-MBA resumes.

If I were a candidate applying for one of these positions, I'd take it as a challenge to show how "MBA preferred" should be rephrased as "Heather Hamilton preferred". And if I had an MBA, I would put it right at the top of my resume (not on the same line as your name please). Either way, you want to position yourself as THE person that can do the job.

As a recruiter, I can tell you that seeing "MBA preferred" on a job posting means I should be recruiting out of some MBA Alumni organizations so that I have a mix of MBA and non-MBA resumes to send to the hiring manager.

Heather Hamilton
Staffing Manager
Strategic Talent Acquisition, Community and Research
Microsoft Corporation

CPM: Why CPM Projects Fail

Editor — Tue, 14 Aug 2007 20:55:00 GMT

Over the past few months, I have talked about what a CPM system is and how to implement and what to measure. This month I thought I might talk about little bit about why CPM projects fail. I know this is something of a negative topic, but it is always worth considering failures in order to help us make sure they only happen to other people.

There are many possible reasons for failure, and lack of appropriate talent or lack of funding are chief among them. But because I know you are smart people (or else you wouldn’t bother to read my posts) and because you won’t even start a project if you haven’t got it funded, I thought I would talk about some more common problems that I have seen in the past. The areas of failure that I would like to discuss revolve around the following four areas:

Lack of senior management involvement
Keeping measurements systems just at the top of the organization
Development process takes too long or treated as a “systems” project
Using scorecard only for compensation.

The first and most important issue for you to consider is who should participate in CPM and the answer is pretty straight forward. The group should include the entire senior management team. The two key players are the CEO or President and the CFO, but without broad participation of the leadership team, even that is not enough. CPM projects often start as a CFO-led project. There is nothing wrong with this, but it is much more than a finance project and the CEO and leadership team must be active participants if this is to succeed. This can be difficult to achieve if the leadership team does not have familiarity with the concepts and the potential results. If you have a team that is insular and has been together for a long time, you have a much bigger problem than if you have several team members who come from other companies or other parts of the company where they have seen successful CPM implementations. The first thing you need to do before embarking on the project is get them all comfortable with what can be achieved so that they will help you rather than hurt you as you go to implementation. It is possible to avoid “failure” if you have both CEO and CFO on board without the other senior managers but it will make it much harder and if the CEO is not on board, you should just quit now.

Another common problem I see is that companies keep much of this data just at the top of the organization. If you want everyone in the company to be rowing together, then you need to communicate what is important and how success is measured. This can be a tricky premise. Some data should remain confidential at the top and if you are a public company, there are additional issues involved. I still think it is better to over communicate than to under communicate. If warranties are an important issue for the company (as they recently have been at Microsoft), then you need to find a measure of success and get everyone focused on it. As I mentioned in a previous post, an MBS partner was starting up a new CRM practice and it was a key component of their growth strategy. Yet, it didn’t have a place in their scorecard nor was it highlighted at their recent all-hands company meeting. Their chances of a successful practice do not seem very high to me. As I have suggested in previous posts, you start with a strategy, try to define what constitutes success and then communicate with everyone in the company how you are doing against that strategy.

The third issue I see is that CPM projects are often treated as an IT or Systems project. While it is true that you need to have the requisite systems to have a successful implementation and you have to oftentimes build measurement systems for “non-standard” items such as customer satisfaction or renewal rates. But this is really a “management” system that we are talking about and not an IT system. The management team has to believe in it and want it to succeed and the real time sink for a CFO or finance leader is in evangelizing the whole CPM process so that the management team really believes in what you are doing. If they are committed to it, then the rest of the things are more likely to fall into place.

Finally, using a scorecard only for compensation is ultimately going to fail. CPM systems need to be comprehensive to succeed. They help determine whether or not strategies are successful, they help you know when to change strategy, they help you communicate what your objectives and results are AND they help you compensate people for achieving objectives. But when CPM is used only piecemeal, as for instance just for compensation, then it is doomed to fail.

Craig Bruya
Chief Financial Officer of Microsoft Business Solutions

Virtualization – A Boon for the Finance Community?

Editor — Fri, 27 Jul 2007 22:10:00 GMT

Virtualization can improve performance while helping with issues like business continuity and performance. What is virtualization or a virtual machine? Virtual machine technologies enable one physical server to run one or more operating systems and related applications. A virtual machine uses software and selected hardware devices to create an emulated operating environment. Both servers and desktops can be virtualized. We can emulate an entire real machine by loading all the applications in a single disk file that is controlled by a virtual machine software application such as Virtual PC 2007 or Virtual Server 2005 R2. There is no limit to the number of virtual machines that can be run other than the physical machine limitations.

Why is virtualization needed? The pressing need that will force most organizations into using virtualization is the release of Microsoft Vista. Many applications are not compatible with Vista, yet as an organization you want to take advantage of the new technology. For example, you decide to replace a computer, and find that the best option is to buy the machine with the Windows Vista operating system installed. During setup, you discover that some applications which are mission critical will not work. The cheapest solution we have found to date is to install the free Virtual PC 2007 from Microsoft and load your legal copy of Windows XP along with the needed supporting applications in their own virtual machine.

I frequently encounter clients that have some older application that they are still running. They can't upgrade their computers because the application won't run on a newer operating system. One recent situation involved an older version of Great Plains that would not run properly under Windows XP. An upgrade was planned to Dynamics GP, but that was not planned for several more months. By loading the older operating system and Great Plains in a virtual machine, a new machine could be purchased, installed and the older application could still run. In fact, it ran faster. Many applications are still not Vista compatible. However, even assuming all current applications will eventually become compatible, what about the older applications that we want to retain? These can be run on a virtual machine instead saving an old piece of hardware in the corner to "occasionally" run the application.

Why is desktop virtualization important?

Can run incompatible or older versions applications on Vista
Can upgrade to new hardware technology for greater performance and security
Can run demonstration software or test software without the danger of contaminating your system
Can save stable versions of the desktop and distribute

Our discussion to this point has revolved around the desktop, but server virtualization has an even better business case. The ability to isolate applications, to create test environments for conversions or upgrades, and to be able to quickly rebuild a server off-site for business continuity are very important business qualities. Why is server virtualization important?

More up time and flexibility
Fewer boxes to purchase and maintain
Less IT Staff time needed
Less costly and better business contingency planning

While virtualization is important, there may be some licensing issues. Many of you have purchased OEM (=pre-installed) licenses with your HP or Dell computers, and these licenses may not be transferred unless you have an Open License agreement with Microsoft. You have a limited license that can only be used on the machine you purchased with the license. You don't have a full, transferable license that allows using the operating system on another machine including virtual machines. We favor Open license agreements with software assurance as a good business strategy.

So, who are the key players?

Desktop

Microsoft Virtual PC 2007 - free - this product was originally purchased from Connectix http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx
VMWare Workstation - http://www.vmware.com/products/ws/
Parallels - wildly popular on the Macintosh. This product supports Windows applications.

Server

Microsoft Virtual Server 2005 R2 http://www.microsoft.com/windowsserversystem/virtualserver/default.mspx
VMWare ESX
Xen on Linux (now ships preloaded in Enterprise Red Hat or SUSE)
Sun and IBM both have significant offerings as well

Virtualization is definitely in your future.

Randolph P. Johnston
Executive Vice President, K2 Enterprises