InsideCRM

March 2008 - Posts

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  Next Webinar: 5 Pitfalls to Avoid in Adopting CRM (Live) Read More... Read More... Published: Monday, March 31, 2008, 04:39 AM

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  10 Pieces of Data You Should Know About Every Customer Read More... Read More... Published: Monday, March 31, 2008, 03:50 AM

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  Dynamics CRM Live by any other name… By Chris Bucholtz I feel bad for the folks in the CRM trenches at Microsoft. In a move we first got wind of last week, the name of Microsoft Dynamics CRM Live has been changed to Microsoft Dynamics CRM Online, to bring it in line with other Microsoft... Read More... Published: Friday, March 28, 2008, 07:09 AM Tags: CRM Info

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  A small-scale view of customer relationship-building By Chris Bucholtz I admit to having a goofy hobby. I build model airplanes. Yes, the plastic thingies that most people stop building at around age 12. I just never quit. The International Plastic Modelers Society actually stuck a page up on me in their... Read More... Published: Friday, March 28, 2008, 06:03 AM Tags: CRM Info

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  The cost of customer relationships By Chris Bucholtz Providing a really great customer experience comes at a cost – whether it’s a rate refund, a free gift, a discount or just the time it takes to teach an employee to be more customer focused. Those things can have costs associated with... Read More... Published: Thursday, March 27, 2008, 04:02 AM Tags: CRM Info

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  When Privacy Laws and Hosted CRM Collide Read More... Read More... Published: Thursday, March 27, 2008, 02:55 AM

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  Master of Your Data Read More... Read More... Published: Wednesday, March 26, 2008, 06:26 AM

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  One of the top 10 technology lists: WizKids By Chris Bucholtz Boy, do I love lists. They’re fun to read, they’re fun to write, and they take me a back a little to my rock columnist days when I got to make lists all the time - top 10 shows of 1991, top 10 rock songs with a theremin, top 10 Boston... Read More... Published: Wednesday, March 26, 2008, 06:03 AM Tags: CRM Info

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  CRM: a land of pure imagination? By Chris Bucholtz My little book is full of scrawled notes based on the rather exciting conversations I’ve had the last couple of days. Two of ‘em stand out: Rand Schulman, the CMO of InsideView, and Michael Harvey, Executive Vice President of Concursive... Read More... Published: Tuesday, March 25, 2008, 10:49 AM Tags: CRM Info

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  CRM on an Installment Plan Read More... Read More... Published: Tuesday, March 25, 2008, 06:40 AM

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  Sell as I say, not as I sell By Chris Bucholtz I’ve written in the past about CRM companies practicing what they preached – or more importantly, practicing what they sold. I have long argued that there’s real power in CRM vendors’ ability to use CRM ideas, then examine the... Read More... Published: Monday, March 24, 2008, 10:26 AM Tags: CRM Info

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  10 Convincing Reasons for Sales Reps to Commit to SFA Read More... Read More... Published: Monday, March 24, 2008, 03:46 AM

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  Outlook vs. Software Fear By Chris Bucholtz You always hear that the burden of data entry is what kills SFA adoption, but the first killer is the learning curve. Last year, we cited Outlook integration as one of the key innovations in CRM . Okay, so maybe it wasn’t an innovation... Read More... Published: Thursday, March 20, 2008, 06:35 AM Tags: CRM Info

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  Data You Should Know About Every Customer Read More... Read More... Published: Thursday, March 20, 2008, 05:19 AM

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  CRM’s Missing Piece? By Chris Bucholtz I ventured down to San Jose earlier this week to speak to Chris Cabrera, CEO of Xactly and a contributor to Inside CRM . Xactly, in case you’re unaware of it, specializes in sales performance management – in other words, keeping track... Read More... Published: Wednesday, March 19, 2008, 09:25 AM Tags: CRM Info

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  The Voice-Bot Conundrum Read More... Read More... Published: Wednesday, March 19, 2008, 03:54 AM

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  9 Steps to a Dynamic Customer Database Read More... Read More... Published: Tuesday, March 18, 2008, 06:20 AM

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  Wrecking the 80-20 Rule By Chris Bucholtz While hashing out ideas for our webinar series (which is chock-full of good ideas; check out the next one on April 10) with our in-house experts, a thought occurred to me: CRM, if it’s working right, is a tool for destroying the 80-20... Read More... Published: Tuesday, March 18, 2008, 05:58 AM Tags: CRM Info

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  101 Five-Minute Fixes to Incrementally Improve Your Web Site Read More... Read More... Published: Tuesday, March 18, 2008, 03:50 AM

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  Webinar: The Always-On Enterprise - Convergence Means High Bandwidth All the Time & Everywhere (March 27, 2008) Read More... Read More... Published: Monday, March 17, 2008, 07:35 AM

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  CRM, Privacy and Doing Business in the EU Read More... Read More... Published: Monday, March 17, 2008, 03:04 AM

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  Should Microsoft drag CRM to the Recycle Bin? By Chris Bucholtz Nobody likes a killjoy. Just as Microsoft is holding its big Convergence event down in Florida, and just as their CRM folks are scurrying to get Microsoft Dynamics CRM Live ready for release in the next few weeks, along comes Brenon... Read More... Published: Thursday, March 13, 2008, 08:36 AM Tags: CRM Info

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  How Managers Prevent Salespeople from Committing to SFA Read More... Read More... Published: Thursday, March 13, 2008, 03:54 AM

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  Salesboom Walks the CRM Walk By Chris Bucholtz We interviewed Troy Miuse of Salesboom last year, and he made mention of his company’s “” Magic Migration Button” for Salesforce.com customers which would ease their ability to switch from –force to –boom. Migration between hosted... Read More... Published: Wednesday, March 12, 2008, 06:01 AM Tags: CRM Info

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  Protecting Yourself with Web 2.0 CRM Read More... Read More... Published: Wednesday, March 12, 2008, 04:10 AM