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http://www.insidecrm.com/blog/ March 2008 - Posts
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By Chris Bucholtz I feel bad for the folks in the CRM trenches at Microsoft. In a move we first got wind of last week, the name of Microsoft Dynamics CRM Live has been changed to Microsoft Dynamics CRM Online, to bring it in line with other Microsoft...
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By Chris Bucholtz I admit to having a goofy hobby. I build model airplanes. Yes, the plastic thingies that most people stop building at around age 12. I just never quit. The International Plastic Modelers Society actually stuck a page up on me in their...
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By Chris Bucholtz Providing a really great customer experience comes at a cost – whether it’s a rate refund, a free gift, a discount or just the time it takes to teach an employee to be more customer focused. Those things can have costs associated with...
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By Chris Bucholtz Boy, do I love lists. They’re fun to read, they’re fun to write, and they take me a back a little to my rock columnist days when I got to make lists all the time - top 10 shows of 1991, top 10 rock songs with a theremin, top 10 Boston...
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By Chris Bucholtz My little book is full of scrawled notes based on the rather exciting conversations I’ve had the last couple of days. Two of ‘em stand out: Rand Schulman, the CMO of InsideView, and Michael Harvey, Executive Vice President of Concursive...
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By Chris Bucholtz I’ve written in the past about CRM companies practicing what they preached – or more importantly, practicing what they sold. I have long argued that there’s real power in CRM vendors’ ability to use CRM ideas, then examine the...
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By Chris Bucholtz You always hear that the burden of data entry is what kills SFA adoption, but the first killer is the learning curve. Last year, we cited Outlook integration as one of the key innovations in CRM . Okay, so maybe it wasn’t an innovation...
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By Chris Bucholtz I ventured down to San Jose earlier this week to speak to Chris Cabrera, CEO of Xactly and a contributor to Inside CRM . Xactly, in case you’re unaware of it, specializes in sales performance management – in other words, keeping track...
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By Chris Bucholtz While hashing out ideas for our webinar series (which is chock-full of good ideas; check out the next one on April 10) with our in-house experts, a thought occurred to me: CRM, if it’s working right, is a tool for destroying the 80-20...
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By Chris Bucholtz Nobody likes a killjoy. Just as Microsoft is holding its big Convergence event down in Florida, and just as their CRM folks are scurrying to get Microsoft Dynamics CRM Live ready for release in the next few weeks, along comes Brenon...
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By Chris Bucholtz We interviewed Troy Miuse of Salesboom last year, and he made mention of his company’s “” Magic Migration Button” for Salesforce.com customers which would ease their ability to switch from –force to –boom. Migration between hosted...
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