InsideCRM

July 2009 - Posts

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  Comcast’s new take on service: you do it, losers! Bu Chris Bucholtz Just today on the Focus Blog I wrote about a great study TOA Technologies did gauging the experiences of customers waiting for installers/delivery people in the cable, telecommunications and satellite industries. Sadly, the numbers are... Read More... Published: Thursday, July 30, 2009, 11:28 AM Tags: customer service, CRM Failures, Comcast, TOA Technologies

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  Who Should Lead the Customer Social Media Interaction? By Guest Blogger Dr. Natalie Petouhoff, Forrester Research I’ve had a number of interesting debates on who should lead the customer social media interaction in the last few weeks. In part, this question comes up because a great deal of social media... Read More... Published: Tuesday, July 21, 2009, 06:11 PM Tags: CRM Info

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  Tomorrow’s Webinar: Ending the Roller-Coaster Sales Cycle Tomorrow, I’m moderating a webinar with a couple of great guests – Jill Konrath, author of Selling to Big Businesses , and Bill Golder, the executive vice president of business development at Miller-Heimann. The talk’s topic will be “How to End the Roller... Read More... Published: Wednesday, July 15, 2009, 04:53 PM Tags: CRM Info

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  Echosign thrives in the era of quick time-to-ROI We wrote about Echosign last year, and the company is not standing still. It might seem as if the idea of signing contracts on line was simple and left little room for new features, but CEO Jason Lemkin says that’s just not so. “We were strong in B2B... Read More... Published: Tuesday, July 07, 2009, 04:40 PM Tags: Zoho, EchoSign, Jason Lemkin, Salesforce.com, CRM Info

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  KANA gives service a process to control service processes By Chris Bucholtz There’s been a push recently – especially in marketing automation – toward making systems easier to use. First came things like campaign management, so the ordinary marketer could use the system without the need for a trained “expert... Read More... Published: Wednesday, July 01, 2009, 04:54 PM Tags: service, CRM Info, service process management, KANA