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• Step 1 to real CRM 2.0: Listening

  We often hear from users that the potential benefits of Social CRM or CRM 2.0 are not difficult to understand, but is difficult to envision how it would be employed and deployed in their organizations. There are a number of reasons for this: organizations... Published: Wednesday, May 20, 2009, 05:36 PM Tags: CRM Comments, Social CRM, CRM 2.0, Blake Cahill, Visible Software