If you use or think you need the Field Service suite of modules from Dynamics GP make sure to take a look a this best practices webinar from I.B.I.S. The webinar features David Humphries and Jack Sowers, both of whom were instrumental in creating the Field Service suite and Tom Aucamp, V. P. of Swisher Hygiene, a large GP Field Service user talking about best practices and how to leverage Field Service's features.