MSDynamicsWorld.com CRM News

July 2009 - Posts

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  The Three Biggest Management Problems Behind the Failure of CRM Initiatives How companies implement and use CRM, including Microsoft Dynamics CRM, continues to be a critical challenge for improving profitability, productivity, and customer retention, as well as for lowering costs and gaining critical insights into customer/prospect... Read More... Published: Friday, July 24, 2009, 10:19 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  From the CRM Blogs: Social Networking Accelerator; Return of the Import Wizard; Clarifying Dates and Time Zones; the Cascading Wizard Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter : "What do people do these days when they don't get the... Read More... Published: Tuesday, July 21, 2009, 06:06 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  A Peek Into the Future? Scribe and Celenia Combine Product Offerings Seeking Integration Across All Dynamics Products Scribe Software Corp. and Celenia Software have announced a new partnership aimed at providing a broad range of integration solutions to customers across virtually the entire Dynamics product landscape. Most immediately, say analysts, the partnership... Read More... Published: Wednesday, July 15, 2009, 07:30 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt, Business Process Mgmt, BI & Reporting, Dynamics AX, Accounting, Dynamics NAV, Dynamics GP, Data Migration, Data Integration, Data Management

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  Microsoft passes 1 million user mark for Microsoft Dynamics CRM Today at its Worldwide Partner Conference 2009 in New Orleans, Microsoft Corp. said that it has more than one million users of Microsoft Dynamics CRM. According to the company, its customers and partners around the world are using its CRM and xRM products... Read More... Published: Monday, July 13, 2009, 05:03 PM Tags: Dynamics CRM, Customer Relationship Mgmt, xRM, ascentium, Microsoft Corporate

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  Microsoft Introduces Mobile Express for Dynamics CRM Microsoft has at long last announced the availability of Mobile Express for Dynamics CRM 4.0. According to the Microsoft CRM Team Blog , which made the announcement, "Mobile Express gives organizations a Microsoft supported mobile solution with the... Read More... Published: Friday, July 10, 2009, 07:12 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  New Microsoft Dynamics CRM Accelerator Enables Companies to Keep Tabs on Twitter Conversations Microsoft Dynamics CRM has announced three new accelerators, including one that tracks what people are saying about particular companies on Twitter. That highly topical accelerator is expected to be expanded to other social networking sites before long... Read More... Published: Thursday, July 09, 2009, 06:36 PM Tags: Sales & Marketing, Dynamics CRM, Customer Relationship Mgmt