MSDynamicsWorld.com CRM News

September 2009 - Posts

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  From the CRM Blogs: Windows 7 Compatibility; Integrating External Data; Creating and Uploading Mail Merge Template; Updated Statement of Direction Two Peas in a Pod: Win 7 Very Compatible with Dynamics CRM: A CRM Riff declares a match made in heaven : "I have been running Win7 since before it was a beta. Now I have the released bits on many of my computers including laptops and desktops. It... Read More... Published: Friday, September 25, 2009, 07:31 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  The Changing Face of CRM: Understanding a New Generation “The people we do business with are changing,” said Christian Pedersen, senior director for Microsoft Dynamics CRM during his keynote address at the CRMUG Forum Wednesday in St. Charles, Ill. During his address, titled “Are you Ready for What’s Next?... Read More... Published: Tuesday, September 22, 2009, 07:55 AM Tags: Dynamics CRM, Customer Relationship Mgmt, social networking, crmug, millenials

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  Case Study: How Microsoft Dynamics CRM Turned Around a Medical Services Company An ROI of 97 percent and a payback of 2.18 years speak volumes to any business implementation. For PAML, this was the reality after employing Microsoft Dynamics CRM. For years, the Spokane, Wash.-based medical service laboratory logged customer interactions... Read More... Published: Thursday, September 17, 2009, 09:53 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt, Medical Devices

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  A Sneak Preview of Microsoft Dynamics CRM 5.0: More Social Networking, Charts, Customer Service Capabilities Microsoft Dynamics CRM 5.0 will emphasize social networking, a new Windows-like interfact, and new capabilities for charts and drilling down, and improved customer service capabilities. That was the word from a preview presented at the CRM User Group... Read More... Published: Thursday, September 17, 2009, 12:31 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Relationship Mgmt, Microsoft Servers, Microsoft Outlook

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  Beyond Closing Sales: How Mobile CRM Aids in Retaining Key Sales Personnel How well companies monitor sales leads is key to ongoing success, especially in today's challenging business environment. In fact, how well companies monitor sales leads is key to not only closing sales, but retaining sales people, argued Derek Warburton... Read More... Published: Thursday, September 17, 2009, 07:34 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Relationship Mgmt, Mobile Applications, Windows Mobile

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  Can Microsoft Dynamics CRM Reverse an Industry's Fortunes? One Tour Operator Thinks So PEAK 15 Systems Inc. has released a software application for tour operators, outfitters and travel suppliers that includes the customer relationship management tools of Microsoft Dynamics CRM. Version 4 of PEAK 15 combines trip planning tools and Intuit... Read More... Published: Tuesday, September 15, 2009, 05:55 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt, Business Process Mgmt, Business Performance Mgmt, Professional Services, Retail

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  Can Microsoft Dynamics CRM Reverse an Industry's Fortunes? One Re-Seller Thinks So PEAK 15 Systems Inc. has released a software application for tour operators, outfitters and travel suppliers that includes the customer relationship management tools of Microsoft Dynamics CRM. Version 4 of PEAK 15 combines trip planning tools and Intuit... Read More... Published: Tuesday, September 15, 2009, 05:55 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt, Business Process Mgmt, Business Performance Mgmt, Professional Services, Retail