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December 2009 - Posts

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  The AX User Group Sees Big Benefits in Year Ahead from New Web Site, Use of Dynamics CRM Two days before 2009 calendars become obsolete, the AX User Group , or AXUG, held an online year in review to encapsulate 2009's most noteworthy moments and planned endeavors for 2010. "[The upcoming year] will bring significant expansions for... Read More... Published: Thursday, December 31, 2009, 07:17 AM Tags: Customer Service, Customer Relationship Mgmt, Dynamics AX, Planning & Scheduling

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  From the CRM Blogs: Using the Microsoft Translator in CRM; Sharing Records; Synchronizing Contacts with Outlook Client; “Quick Create” of CRM Records How to Use the Microsoft Translator Inside Microsoft Dynamics CRM v4: The Microsoft Dynamics CRM Team Blog provides a helpful post with the steps required to include the Microsoft Translator custom button on a form, how to call the service and how to... Read More... Published: Wednesday, December 30, 2009, 06:01 PM Tags: Dynamics CRM, Customer Relationship Mgmt, Microsoft Outlook, microsoft translator

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  The Shift in CRM Focus to Relationship Management--And How It Changes Implementation Strategies Customer Relationship Management, or "CRM" as most people know it, is that dirty little acronym that loosely brands a wide array of software packages under the same, very large umbrella. The watered down "CRM" category is comfortably... Read More... Published: Monday, December 28, 2009, 08:26 AM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  How to Ensure the xRM "Sauce" Doesn't Overwhelm the Flavor of Your Dynamics CRM Main Course In my career, I have witnessed many developments and releases of Microsoft products. Everybody knows or should know that Microsoft's products are good, but the marketing campaigns are excellent, at least most of them. The current release of Microsoft... Read More... Published: Thursday, December 17, 2009, 06:46 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Service, Customer Relationship Mgmt

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  Parature Launches New Customer Service Integration For Dynamics CRM Online Parature , a provider of customer service and customer care software systems has received a vote of confidence from Microsoft in their announcement of a new integration between ParaConnect, Parature's on-demand solution suite, and Microsoft Dynamics... Read More... Published: Thursday, December 17, 2009, 08:56 AM Tags: Sales & Marketing, Dynamics CRM, Customer Service, Customer Relationship Mgmt, Service Management

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  Improving the Usefulness of Sales Info: Microsoft Dynamics CRM Add-Ons Offer New Data Services Whoever said "information is power" was probably ahead of his time. This old adage is more relevant today than ever before for the Microsoft Dynamics CRM community. There seems to be a mini trend developing that might lead many Dynamics CRM... Read More... Published: Tuesday, December 08, 2009, 08:33 PM Tags: Sales & Marketing, Sales & Operations Planning, Dynamics CRM, Sales Order Processing, Customer Relationship Mgmt, BI & Reporting, xRM

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  Tenrox Says It Surpasses 100,000 Users Tenrox , a provider of project workforce management applications using Microsoft Dynamics CRM, GP, and NAV, announced that it now has a user base of more than 100,000 worldwide. Tenrox said it surpassed the milestone with the recent addition of customers... Read More... Published: Thursday, December 03, 2009, 03:30 PM Tags: Dynamics CRM, Customer Relationship Mgmt, Project Management