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February 2010 - Posts

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  From the CRM Blogs: Bulk Email with Merge Fields and Pics; Sync Contacts to Outlook; Teach Yourself CRM 4 in 24hrs; Web-to-CRM Internet Lead Capture How to Create Bulk Email with Merge Fields and Pics: On the Microsoft Dynamics CRM Team Blog , CRM MVP Frank Lee provides instructions with tips and tricks for bulk emailing with pictures : "A common CRM task during Holiday Seasons is to send out... Read More... Published: Tuesday, February 23, 2010, 08:49 PM Tags: Sales & Marketing, Sales & Operations Planning, Customer Relationship Mgmt, Customer Service, Dynamics CRM, Sales Order Processing

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  Social Media Get Ever More Attention from Microsoft Dynamics CRM, Salesforce.com Users of Microsoft Dynamics CRM can expect an expanding push by the CRM team into the arena of social media like Twitter, Facebook, and LinkedIn. Microsoft released its first effort, an accelerator that searches Twitter for posts that help companies learn... Read More... Published: Thursday, February 18, 2010, 03:17 PM Tags: Sales & Marketing, Sales & Operations Planning, Customer Relationship Mgmt, Dynamics CRM, Sales Order Processing

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  Why Improved User Friendliness Doesn’t Translate Into Easier Implementation for Microsoft Dynamics CRM Microsoft Dynamics CRM is a wonderful application, but occasionally, Dynamics CRM projects fail. In my experience, there are three primary causes for a CRM implementation to fail: 1. Inappropriate requirements. The key to Dynamics CRM implementation success... Read More... Published: Wednesday, February 17, 2010, 08:52 AM Tags: Sales & Marketing, Sales & Operations Planning, Customer Relationship Mgmt, Dynamics CRM, Sales Order Processing

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  Two ISVs Partner with Microsoft to Market Billing Systems Built on Dynamics CRM Two software vendors are partnering with Microsoft to produce billing packages built on Dynamics CRM. Convergys Corp ., a Cincinnati company, said it is launching the first pre-integrated and pre-configured billing and customer care platform to rapidly... Read More... Published: Monday, February 15, 2010, 07:53 PM Tags: Forecasting, Sales & Marketing, Telecommunications, Microsoft Servers, Service Management, Customer Relationship Mgmt, Customer Service, Financial Management, Dynamics CRM, HR Management, SQL Server, Consumer Goods

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  From the GP Blogs: International Enhancements; Business Intelligence; CRM 4.0 Adapter; Drill Thru for GP 2010 International Enhancements for Global Ease in GP: The Dynamics GP Blogster , Mariano Gomez, provides a great post describing four significant enhancements for the international community . Gomez details the benefits of VAT Daybook, Fixed Assets Enhancements... Read More... Published: Thursday, February 11, 2010, 08:49 PM Tags: Customer Relationship Mgmt, Dynamics GP, Accounting, Tax Management, BI & Reporting

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  CRM User Group Plans on New SIGs, Previewing Dynamics CRM 5.0, and Major Webinar Program The CRM User Group is the most recently formed of the four Microsoft Dynamics user groups (the others are for Dynamics AX, GP, and NAV), but now in its second year it has an aggressive lineup of activities for 2010. Mark Rhodes, the CRMUG program coordinator... Read More... Published: Monday, February 08, 2010, 05:30 PM Tags: Customer Relationship Mgmt, Dynamics CRM

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  More ISVs Building on the Microsoft Dynamics CRM Platform to Offer Specialized XRM Solutions for Vertical Markets The trend by ISVs to come up with new XRM product releases based on Microsoft Dynamics CRM continues to expand. Here are two new examples. FRM Solutions is a new software application developed to meet franchisors' business needs for franchise sales... Read More... Published: Tuesday, February 02, 2010, 06:05 PM Tags: Customer Relationship Mgmt, Dynamics CRM