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Despite the economic slowdown, some Microsoft partners and other companies experienced significant growth last year, thanks in part to Microsoft Dynamics products. For example, Chicago-based Sonoma Partners, a reseller and customizer of Microsoft Dynamics...
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A new partnership agreement intended to incorporate Microsoft Dynamics CRM into Deutsche Post's business offerings signals an expanding push by Microsoft into the enterprise class arena. Microsoft and Deutsche Post last week announced "a strategic...
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How to Create Bulk Email with Merge Fields and Pics: On the Microsoft Dynamics CRM Team Blog , CRM MVP Frank Lee provides instructions with tips and tricks for bulk emailing with pictures : "A common CRM task during Holiday Seasons is to send out...
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Users of Microsoft Dynamics CRM can expect an expanding push by the CRM team into the arena of social media like Twitter, Facebook, and LinkedIn. Microsoft released its first effort, an accelerator that searches Twitter for posts that help companies learn...
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Microsoft Dynamics CRM is a wonderful application, but occasionally, Dynamics CRM projects fail. In my experience, there are three primary causes for a CRM implementation to fail: 1. Inappropriate requirements. The key to Dynamics CRM implementation success...
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With an endorsement from Microsoft, a Slovakian supplier of advanced developer components and tools for mobile devices, released a developer platform that assists in the development of mobile applications that are used as extensions to Microsoft Dynamics...
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No, this is not the Chris Tucker and Jackie Chan movie, where every bad guy gets his butt kicked, while the stars get to solve the crime in a humorous way... hmm... I take that back! This time we did get to solve the crime, but why the title of the article...
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Customer Relationship Management, or "CRM" as most people know it, is that dirty little acronym that loosely brands a wide array of software packages under the same, very large umbrella. The watered down "CRM" category is comfortably...
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In my career, I have witnessed many developments and releases of Microsoft products. Everybody knows or should know that Microsoft's products are good, but the marketing campaigns are excellent, at least most of them. The current release of Microsoft...
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Whoever said "information is power" was probably ahead of his time. This old adage is more relevant today than ever before for the Microsoft Dynamics CRM community. There seems to be a mini trend developing that might lead many Dynamics CRM...
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What's the Difference Between "Append" and "Append To" Security Permissions? CustomerEffective 's Joel Lindstrom answers the question in a guest post on the Microsoft Dynamics CRM Team Blog : "I find this confusion comes...
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Microsoft has made much of its price advantage over Salesforce.com. But there are obviously other considerations besides price, and Robert Kuhlman of AdvancedSPS describes two of them in a recent article . He recalls that as sales VP for a direct marketing...
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If you're a user of Microsoft Dynamics CRM, you probably know how frustrating it can be to have no way of conducting efficient searches. It was that frustration that led business and technology consulting firm Akvelon Inc. to develop a new, unified...
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Tips to Help Fine Tune CRM Workflows: From guest blogger Donna Edwards at the Microsoft Dynamics CRM Team Blog : “In working through some optimization on a CRM server, I thought it would be a good idea to check the running System Jobs. This particular...
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As Microsoft Corp. pushes out its xRM message--Dynamics CRM as a development platform--and partners and customers buy in to the idea, some in the Dynamics ecosystem look on knowingly. Microsoft partners like Customer Effective , InfoStrat , and ADXSTUDIO...
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One of the most important decisions companies must make these days is deciding how to resource projects. In these economic times, many companies try to solve the request for resourcing by going in-house. In most common projects, this is considered the...
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Two Peas in a Pod: Win 7 Very Compatible with Dynamics CRM: A CRM Riff declares a match made in heaven : "I have been running Win7 since before it was a beta. Now I have the released bits on many of my computers including laptops and desktops. It...
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An ROI of 97 percent and a payback of 2.18 years speak volumes to any business implementation. For PAML, this was the reality after employing Microsoft Dynamics CRM. For years, the Spokane, Wash.-based medical service laboratory logged customer interactions...
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Microsoft Dynamics CRM 5.0 will emphasize social networking, a new Windows-like interfact, and new capabilities for charts and drilling down, and improved customer service capabilities. That was the word from a preview presented at the CRM User Group...
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How well companies monitor sales leads is key to ongoing success, especially in today's challenging business environment. In fact, how well companies monitor sales leads is key to not only closing sales, but retaining sales people, argued Derek Warburton...
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PEAK 15 Systems Inc. has released a software application for tour operators, outfitters and travel suppliers that includes the customer relationship management tools of Microsoft Dynamics CRM. Version 4 of PEAK 15 combines trip planning tools and Intuit...
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PEAK 15 Systems Inc. has released a software application for tour operators, outfitters and travel suppliers that includes the customer relationship management tools of Microsoft Dynamics CRM. Version 4 of PEAK 15 combines trip planning tools and Intuit...
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Calculating ROI for CRM Customization: Mitch Milam ( Dynamics CRM Discussions ) has a great guest post on the Microsoft Dynamics CRM Team Blog : "When implementing Dynamics CRM or designing a customized solution within Dynamics CRM you will often...
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How companies implement and use CRM, including Microsoft Dynamics CRM, continues to be a critical challenge for improving profitability, productivity, and customer retention, as well as for lowering costs and gaining critical insights into customer/prospect...
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Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter : "What do people do these days when they don't get the...
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