MSDynamicsWorld.com CRM News

Microsoft Dynamics Gives Some Re-Sellers a Financial Pick-Me-Up

MSDynamicsWorld.com CRM News — Wed, 17 Mar 2010 02:15:56 GMT

Despite the economic slowdown, some Microsoft partners and other companies experienced significant growth last year, thanks in part to Microsoft Dynamics products. For example, Chicago-based Sonoma Partners, a reseller and customizer of Microsoft Dynamics...(read more)

Prospects Explore Features, Perceptions in Choosing Between Microsoft Dynamics CRM and Salesforce.com

MSDynamicsWorld.com CRM News — Sat, 13 Mar 2010 21:42:52 GMT

Every business attempting to filter through the litany of features, functions and customizations in a various CRM solution will eventually parse come back to the question: "Which is best for us?" When deciding between two of the frequent competitors...(read more)

What’s Behind a New Partnership Between Microsoft Dynamics CRM and Deutsche Post?

MSDynamicsWorld.com CRM News — Tue, 09 Mar 2010 14:09:05 GMT

A new partnership agreement intended to incorporate Microsoft Dynamics CRM into Deutsche Post's business offerings signals an expanding push by Microsoft into the enterprise class arena. Microsoft and Deutsche Post last week announced "a strategic...(read more)

Ipreo Launches BD For Dynamics CRM Solution For Financial Services Companies

MSDynamicsWorld.com CRM News — Wed, 03 Mar 2010 01:43:04 GMT

Ipreo , a provider of market intelligence and productivity solutions to financial services companies, has launched BD For Dynamics, a product that integrates its Bigdough institutional data and prospecting tools with Microsoft Dynamics CRM. BD For Dynamics...(read more)

From the CRM Blogs: Bulk Email with Merge Fields and Pics; Sync Contacts to Outlook; Teach Yourself CRM 4 in 24hrs; Web-to-CRM Internet Lead Capture

MSDynamicsWorld.com CRM News — Wed, 24 Feb 2010 04:49:19 GMT

How to Create Bulk Email with Merge Fields and Pics: On the Microsoft Dynamics CRM Team Blog , CRM MVP Frank Lee provides instructions with tips and tricks for bulk emailing with pictures : "A common CRM task during Holiday Seasons is to send out...(read more)

Social Media Get Ever More Attention from Microsoft Dynamics CRM, Salesforce.com

MSDynamicsWorld.com CRM News — Thu, 18 Feb 2010 23:17:20 GMT

Users of Microsoft Dynamics CRM can expect an expanding push by the CRM team into the arena of social media like Twitter, Facebook, and LinkedIn. Microsoft released its first effort, an accelerator that searches Twitter for posts that help companies learn...(read more)

Why Improved User Friendliness Doesn’t Translate Into Easier Implementation for Microsoft Dynamics CRM

MSDynamicsWorld.com CRM News — Wed, 17 Feb 2010 16:52:03 GMT

Microsoft Dynamics CRM is a wonderful application, but occasionally, Dynamics CRM projects fail. In my experience, there are three primary causes for a CRM implementation to fail: 1. Inappropriate requirements. The key to Dynamics CRM implementation success...(read more)

Two ISVs Partner with Microsoft to Market Billing Systems Built on Dynamics CRM

MSDynamicsWorld.com CRM News — Tue, 16 Feb 2010 03:53:58 GMT

Two software vendors are partnering with Microsoft to produce billing packages built on Dynamics CRM. Convergys Corp ., a Cincinnati company, said it is launching the first pre-integrated and pre-configured billing and customer care platform to rapidly...(read more)

From the GP Blogs: International Enhancements; Business Intelligence; CRM 4.0 Adapter; Drill Thru for GP 2010

MSDynamicsWorld.com CRM News — Fri, 12 Feb 2010 04:49:41 GMT

International Enhancements for Global Ease in GP: The Dynamics GP Blogster , Mariano Gomez, provides a great post describing four significant enhancements for the international community . Gomez details the benefits of VAT Daybook, Fixed Assets Enhancements...(read more)

CRM User Group Plans on New SIGs, Previewing Dynamics CRM 5.0, and Major Webinar Program

MSDynamicsWorld.com CRM News — Tue, 09 Feb 2010 01:30:40 GMT

The CRM User Group is the most recently formed of the four Microsoft Dynamics user groups (the others are for Dynamics AX, GP, and NAV), but now in its second year it has an aggressive lineup of activities for 2010. Mark Rhodes, the CRMUG program coordinator...(read more)

More ISVs Building on the Microsoft Dynamics CRM Platform to Offer Specialized XRM Solutions for Vertical Markets

MSDynamicsWorld.com CRM News — Wed, 03 Feb 2010 02:05:41 GMT

The trend by ISVs to come up with new XRM product releases based on Microsoft Dynamics CRM continues to expand. Here are two new examples. FRM Solutions is a new software application developed to meet franchisors' business needs for franchise sales...(read more)

Avanade Online Services to Provide Dynamics CRM SaaS Solutions

MSDynamicsWorld.com CRM News — Thu, 28 Jan 2010 15:34:19 GMT

On January 27 th , Avanade announced the launch of Avanade Online Services (AOS), a new business focused on SaaS offerings. Avanade's first AOS offering is a hosted version of Microsoft Dynamics CRM that includes additional pre-configured functionality...(read more)

From the CRM Blogs: Bandwidth Testing with Performance Toolkit; The Usefulness of Teams; How to Populate Contacts to a Marketing List; Reminiscing about CRM 1.2

MSDynamicsWorld.com CRM News — Tue, 26 Jan 2010 13:51:32 GMT

Bandwidth Testing Using Dynamics CRM Performance Toolkit: The Microsoft Dynamics CRM Team blog provides step-by-step instructions on setup and testing bandwidth utilization with the CRM Performance toolkit (available for download in http://crmperftoolkit...(read more)

New Release From CWR Mobility Includes Native BlackBerry, iPhone Apps

MSDynamicsWorld.com CRM News — Thu, 21 Jan 2010 00:44:56 GMT

On January 20 th , CWR Mobility , an ISV specializing in vertical solutions, add-on products, enhancements and development tools built on the Microsoft Dynamics CRM platform, announced the release a new version (4.2) of their flagship product, CWR Mobile...(read more)

Resco Introduces New Developer Tool for Mobile Applications of Microsoft Dynamics CRM

MSDynamicsWorld.com CRM News — Tue, 19 Jan 2010 17:10:46 GMT

With an endorsement from Microsoft, a Slovakian supplier of advanced developer components and tools for mobile devices, released a developer platform that assists in the development of mobile applications that are used as extensions to Microsoft Dynamics...(read more)

PowerObjects Launches Microsoft Dynamics CRM Hosted “Name Your Price” Program

MSDynamicsWorld.com CRM News — Tue, 12 Jan 2010 18:39:56 GMT

In an effort to differentiate itself from its competitors, Minneapolis-based PowerObjects , has launched a program that allows a customer to name the price it wants to pay for a hosted Microsoft Dynamics CRM solution. With the "Name Your Price"...(read more)

Integrating Microsoft Dynamics CRM with Microsoft Dynamics GP in 72 hours...and 5 "Easy" Steps

MSDynamicsWorld.com CRM News — Wed, 06 Jan 2010 16:33:16 GMT

No, this is not the Chris Tucker and Jackie Chan movie, where every bad guy gets his butt kicked, while the stars get to solve the crime in a humorous way... hmm... I take that back! This time we did get to solve the crime, but why the title of the article...(read more)

The AX User Group Sees Big Benefits in Year Ahead from New Web Site, Use of Dynamics CRM

MSDynamicsWorld.com CRM News — Thu, 31 Dec 2009 15:17:06 GMT

Two days before 2009 calendars become obsolete, the AX User Group , or AXUG, held an online year in review to encapsulate 2009's most noteworthy moments and planned endeavors for 2010. "[The upcoming year] will bring significant expansions for...(read more)

From the CRM Blogs: Using the Microsoft Translator in CRM; Sharing Records; Synchronizing Contacts with Outlook Client; “Quick Create” of CRM Records

MSDynamicsWorld.com CRM News — Thu, 31 Dec 2009 02:01:27 GMT

How to Use the Microsoft Translator Inside Microsoft Dynamics CRM v4: The Microsoft Dynamics CRM Team Blog provides a helpful post with the steps required to include the Microsoft Translator custom button on a form, how to call the service and how to...(read more)

The Shift in CRM Focus to Relationship Management--And How It Changes Implementation Strategies

MSDynamicsWorld.com CRM News — Mon, 28 Dec 2009 16:26:55 GMT

Customer Relationship Management, or "CRM" as most people know it, is that dirty little acronym that loosely brands a wide array of software packages under the same, very large umbrella. The watered down "CRM" category is comfortably...(read more)

How to Ensure the xRM "Sauce" Doesn't Overwhelm the Flavor of Your Dynamics CRM Main Course

MSDynamicsWorld.com CRM News — Fri, 18 Dec 2009 02:46:45 GMT

In my career, I have witnessed many developments and releases of Microsoft products. Everybody knows or should know that Microsoft's products are good, but the marketing campaigns are excellent, at least most of them. The current release of Microsoft...(read more)

Parature Launches New Customer Service Integration For Dynamics CRM Online

MSDynamicsWorld.com CRM News — Thu, 17 Dec 2009 16:56:49 GMT

Parature , a provider of customer service and customer care software systems has received a vote of confidence from Microsoft in their announcement of a new integration between ParaConnect, Parature's on-demand solution suite, and Microsoft Dynamics...(read more)

Improving the Usefulness of Sales Info: Microsoft Dynamics CRM Add-Ons Offer New Data Services

MSDynamicsWorld.com CRM News — Wed, 09 Dec 2009 04:33:05 GMT

Whoever said "information is power" was probably ahead of his time. This old adage is more relevant today than ever before for the Microsoft Dynamics CRM community. There seems to be a mini trend developing that might lead many Dynamics CRM...(read more)

Tenrox Says It Surpasses 100,000 Users

MSDynamicsWorld.com CRM News — Thu, 03 Dec 2009 23:30:53 GMT

Tenrox , a provider of project workforce management applications using Microsoft Dynamics CRM, GP, and NAV, announced that it now has a user base of more than 100,000 worldwide. Tenrox said it surpassed the milestone with the recent addition of customers...(read more)

Microsoft Offers A Preview of xRM Updates For Microsoft Dynamics CRM 5 at PDC09

MSDynamicsWorld.com CRM News — Tue, 24 Nov 2009 17:45:20 GMT

At last week's PDC09 , Microsoft officials unveiled more details on xRM capability updates in CRM "5", the next major release of Microsoft Dynamics CRM due in the second half of 2010. The enhancements include streamlining the development...(read more)