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  • Blog Post: Microsoft and InsideView: Helping Businesses Get Social

    In the Age of the Customer, people have quicker access to information, they are always connected and have a more powerful voice. That means businesses are increasingly looking at how they can deliver better customer experiences. CRM solutions should help you do this, however most systems on the market...
  • Blog Post: Becoming a Dynamic Sales Team

    I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme has been: How to transform the way we sell given...
  • Blog Post: Telling Incredible Customer Stories

    Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies so I can share their stories with the world. When my...
  • Blog Post: Love Your Business Application

    Hello CRM Connection Community, We are extremely excited to share our vision, product roadmap and product demos at Convergence 2012 in Houston . In the lead up to Convergence I wanted to call your attention to a terrific article written in Forbes by Craig Dewar titled "The Case for Loving Your...
  • Blog Post: Data‚Ķ. The New Marketing Creative

    Data. You've got a LOT of it. You use it every day for reporting and analysis to determine effective campaign management to your clients and prospects. But with 600 Tweets , 20,000 Bing searches, and 700 Facebook posts per second, marketers are no longer in control of their brands, thanks to the...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to...