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  • Blog Post: 3 tips for using social to drive sales leads

    Salespeople know that their book of business is built on personalized interactions. Social offers the ability to scale these interactions, leading to greater productivity, and ultimately, sales. This ability comes with expectations; customers are now accustomed to reps that follow their activity—and...
  • Blog Post: Microsoft Dynamics CRM Accelerates Social Capabilities

    If you have a brand to protect, a product or a service to sell, then you cannot afford to overlook the wealth of information that is now available to you via social media. You need to be able to tap into the social conversation so you can make the right moves for your business. Lots of people would have...
  • Blog Post: Announcing iPad and Yammer Capabilities for Microsoft Dynamics CRM Online

    I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access Microsoft Dynamics CRM Online through your Safari browser on your iPad, and more easily collaborate...
  • Blog Post: Becoming a Dynamic Sales Team

    I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme has been: How to transform the way we sell given...
  • Blog Post: The Connected Enterprise: Embracing social technologies to drive the Dynamic Business

    In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how solutions from Microsoft can help them with their...
  • Blog Post: CRM Anywhere

    Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been fascinating! An interesting theme emerged around technology. The most common questions put to me were what are...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to...