On January, 8th 2014 at approximately 11:00 AM PST a subset of CRM Online orgs served from a North American Datacenter became inaccessible. The issue was escalated by customer support and resolved by Microsoft Service Engineering using documented mitigation procedures. This issue impacted less than 1% of customers in the region.
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
January 08, 2014 11:00 AM PST
Date and Time Service was Restored
January 08, 2014 11:53 AM PST
The investigation determined that the primary Availability Group (AG) was in an unhealthy state and failover did not work correctly on the secondary AG.
AG Unhealthy investigation
Service Engineering to engage SQL team to investigate cluster crash and apply any needed fixes.
Dynamics Service Engineering (DSE) - CRM Online
Monitoring and Mitigation
Enabling measures that will allow early awareness and are trying and testing mitigation approaches to minimize or avert a reoccurrence.
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