On February, 11th 2014 at approximately 02:20:00 PM PST CRM Online orgs served from the Amsterdam Datacenter became inaccessible. The issue was detected by internal monitoring and resolved by Microsoft Service Engineering using documented mitigation procedures in partnership with the Microsoft Network teams. This issue impacted less than 50% of customers in the region.
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
February 11, 2014 10:20 PM UTC
Date and Time Service was Restored
February 11, 2014 10:40 PM UTC
A network maintenance for an aggregation switch update.
Service Engineering will continue to partner with the Microsoft Network team to ensure better collaboration and improved awareness around Maintenance with potential customer impact.
Dynamics Service Engineering (DSE) - CRM Online
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