On February, 17th 2014 at approximately 9:52 AM PST a subset of CRM Online orgs served from a North American Datacenter became inaccessible. The issue was escalated by customer support and resolved by Microsoft Service Engineering using documented mitigation procedures. This issue impacted less than 10% of customers in the region.
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
February 17, 2014 9:52 AM PST
Date and Time Service was Restored
February 17, 2014 10:48 AM PST
The investigation determined that the Primary Availability Group (AG) was in an unhealthy state and failover did not work correctly on the secondary AG.
Service Engineering will partner with our SQL experts to further investigate and determine root cause.
Dynamics Service Engineering (DSE) - CRM Online
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