While reading Dynamics related blogs today, I found the announcement of Communication Panel for Dynamics CRM 4.0, an interesting add-in for CRM 4.0. I am delighted to see this as it seems to make perfect match - Office Communications Server [OCS] and Dynamics CRM.

The Agent Communications Panel for Microsoft Dynamics CRM 4.0 works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.

The Agent Communications Panel embeds with CRM itself:

Agent Communications Panel is an XBAP, published to a Web server and opened from a Web browser.

A few interesting facts:

• Make and Receive Phone Calls

• Make and Receive Instant Messages

• Add Audio to an Instant Messaging Session

• Conferencing

• Manage Your Activity Records

And many more……

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