For those interested in Social CRM we have a new date for the next Executive Program in Social CRM at the University of Toronto Rotman School of Management.
If your customers are engaged socially online, they expect to be interacted with. They are looking to have meaningful conversations and not just to be simply “managed”. The next sessions will be April 26th to 28th.
http://www.rotmancrm.com/pdf/Rotman%20Social%20CRM%20Brochure.pdf